We arrived in Ha Long late at night after self driving from Hanoi. It was freezing and we just wanted to stay somewhere with all the comforts after such a long drive without breaking the budget. We chose the Eden due to the comfy interior and thick duvet plus the complimentary tea. Aside from this, everything about the place was awful. Every time we left the reception area, where hassled about booking tours, which we had clearly stated we were not interested in due to the pouring rain. There was no WiFi in rooms as promised. I had to nearly beg for extra tea bags in our rooms which had been improperly stocked. The shower water went cold after 5 minutes.They would not budge on the price when we bargained but they did include a free breakfast which consisted of a rock hard, dry baguette and two over cooked eggs, with not even a sauce or a beverage! When it came to checking out, they tried to charge us for a "missing towel" which was never in the room in the first place and used a higher exchange rate than the course even when we showed proof on our phone of the current rate. The lack of English and their rude attitude made the whole issue worse. I would not recommend this hotel to anyone.
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