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“the WORST customer service!” 2 of 5 stars
Review of Ha Long Eden Hotel

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Ha Long Eden Hotel
No 01 Ha Long Street | Bai Chay, Halong Bay, Vietnam   |  
Hotel amenities
Ranked #48 of 57 Hotels in Halong Bay
Hoi An, Vietnam
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“the WORST customer service!”
2 of 5 stars Reviewed March 20, 2014

We arrived in Ha Long late at night after self driving from Hanoi. It was freezing and we just wanted to stay somewhere with all the comforts after such a long drive without breaking the budget. We chose the Eden due to the comfy interior and thick duvet plus the complimentary tea. Aside from this, everything about the place was awful. Every time we left the reception area, where hassled about booking tours, which we had clearly stated we were not interested in due to the pouring rain. There was no WiFi in rooms as promised. I had to nearly beg for extra tea bags in our rooms which had been improperly stocked. The shower water went cold after 5 minutes.They would not budge on the price when we bargained but they did include a free breakfast which consisted of a rock hard, dry baguette and two over cooked eggs, with not even a sauce or a beverage! When it came to checking out, they tried to charge us for a "missing towel" which was never in the room in the first place and used a higher exchange rate than the course even when we showed proof on our phone of the current rate. The lack of English and their rude attitude made the whole issue worse. I would not recommend this hotel to anyone.

  • Stayed March 2014, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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12 reviews from our community

Traveler rating
    1
    0
    1
    4
    6
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Business
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Rating summary
  • Location
    2.5 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    2 of 5 stars
  • Value
    2 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
Toronto, Canada
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 26, 2014

This warm and cozy hotel is located at the center of Ha Long city, with walking distant to the beach and the Night Market. Our room was a spacious corner room with a spectacular ocean view to the bay. The room was equipped with full amenities and Wifi access. Our room was clean and comfortable. The staff were friendly and helpful.

Thank you Mr. Thinh for being friendly and helpful to my dad and I. I would definitely recommend this hotel to my family and friends and I will stay at this hotel again if I’m back to visit Ha Long Bay.

Room Tip: Ask for Mr. Thinh and get the corner room with the ocean view and the boat tour.
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  • Stayed February 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vietnam
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed January 3, 2014

not warm at all. carpets from the dirty bathroom. the receptionist said it was us who had walked on and then refused to change the tasks that were already before we arrived and the carpet did not smell of laundry. the sink had fingerprints. And the worst happened, a man among them offered us a tour quite expensive boat. we had to pay extra to go back and forth. in addition, we found abandon the pier of the island of Cat Ba no one to pick us up when he was provided a bus to pick us up. it was late and it was dark night. Stay away from this hotel.

Room Tip: change business
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  • Stayed January 2014, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ha Long Eden Hotel

Address: No 01 Ha Long Street | Bai Chay, Halong Bay, Vietnam
Location: Vietnam > Quang Ninh Province > Halong Bay
Amenities:
Restaurant Room Service
Hotel Style:
Ranked #48 of 57 Hotels in Halong Bay
Price Range (Based on Average Rates): $
Number of rooms: 58
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