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“Clean and modern yet stifling and noisy” 3 of 5 stars
Review of Best Western Dalat Plaza Hotel

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Best Western Dalat Plaza Hotel
3.5 of 5 Hotel   |   9 Le Dai Hanh Street, Dalat, Vietnam   |  
Hotel amenities
Ranked #15 of 50 Hotels in Dalat
1 review
1 helpful vote 1 helpful vote
“Clean and modern yet stifling and noisy”
3 of 5 stars Reviewed October 27, 2012 via mobile

The room was a good size and everything quite clean. The service at the front desk was friendly and helpful and the breakfast was pretty good. However the room we stayed in on the fifth floor smelt like someone had been chain smoking in there for the past 24 hours and there was no air con or even a fan to circulate some fresh air or cool the room down after a really hot day. Also we could hear kids running up and down the hall playing and making a lot of noise for a fair part of the night. So probably not a bad place to stay if you smoke and you're visiting at a cooler time of year.

  • Stayed October 2012
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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138 reviews from our community

Traveler rating
    31
    59
    33
    11
    4
See reviews for
25
64
7
3
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Any
English first
Ho Chi Minh City, Vietnam
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed September 14, 2012

Best Western Dalat Plaza hotel's location is convenient to walk around. The staff are friendly though sometimes the language barrier is more evident over the phone. The receptionists are helpful and recommended some good restaurants within walking distance.

  • Stayed February 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney
Senior Contributor
29 reviews 29 reviews
20 hotel reviews
Reviews in 23 cities Reviews in 23 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed September 12, 2012

Best Western Dalat Plaza hotel's location is convenient to walk around. The staff are friendly though sometimes the language barrier is more evident over the phone. The receptionists are helpful and recommended some good restaurants within walking distance. Breakfast is adequate but not elaborate. I think they cater more for the asian travelling coaches. Ensure to have a room with a window as there are no ventilations or air conditioning in this hotel. The traffic noise is constant. We have unwittingly chosen a long weekend to stay in Dalat so there were alot of local visitors and Chinese tourists in the hotel and it was quite noisy as it was tile floored throughout the hotel. Overall, Best Western offers reasonable rates and you get what you paid for.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Taipei, Taiwan
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed September 9, 2012

It's really worth being recommended!! Their staffs are very friendly, I saw some Vietnamese behaving unreasonably to them, but they always treated customers with patience. And their location is just next to the Xuong Huong Lake and the church (less than 10 mins walk). It's a 3-star hotel, but we (including all my friends) think that is even better than some 4-star hotels!!

  • Stayed September 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Rangsit, Pathum Thani, Thailand
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed September 7, 2012

The room is clean, Minibar cheaper than outside, Noisy from tour.
You can rent the motorbike from receptionist, the road way & road name little bit confuse and it's raining all day long so better take your coat / umbrella before going out.

  • Stayed June 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Hanoi, Vietnam
Contributor
18 reviews 18 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed August 20, 2012

The kind of hotel you'd expect from Best Western, clean, presentable but lacking any kind of soul. Maybe that's a little unfair but sometimes the staff were a little hard to deal with, friendly and warm, but weren't always on the ball. The rooms were quiet, clean and comfortable, I appreciate these kind of hotels giving the guests free internet which 5 stars like the Sheraton, to their shame, still charge for. The location is very nice, smack bang in the middle of Dalat and near the lake. Breakfast was the usual Vietnamese affair, a few token western items thrown in, (but pasta! in the morning!) but generally I really liked it here. A few minor problems, the corridor music which plays from speakers outside the rooms and can be heard with the door closed. It's terrible, cheesy saxophone music, most of it sounds like what you'd hear in an elevator and it's not classy which maybe they think it is. It's liable to get stuck in your head! Finally we booked a ticket on a bus to Nha Trang, we did this through the reception desk on the 1st day, the 2nd day we spoke to a different lady and asked about the tickets and some confusion arose, the 3rd day we were taken to the bus station and told by the lady at the bus station window our bus would be at 11.15 and 280,000 Dong. Suspicious I asked her where the 'reserved' tickets were destined to take us to....Saigon. I don't know how they got mixed up but I quickly rescinded this and bought tickets to Nha Trang. We should have just bought our own tickets when we first arrived. I think the communication between staff members and their English level, although they do try, it can be a challenge so be careful if you book anything. Oh and we rented a motorbike which was cheaper than other hotels offer and a very good bike, this was great for travelling around Dalat.

  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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California City, California
Senior Contributor
23 reviews 23 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed August 11, 2012

This hotel has great location and the staff are helpful. The hotel is close to the lake and market. We took early morning walk everyday by the lake. That's the only reason I would recommend this hotel to other. However I am not very happy about the cleanliness of the room. You can see dust around the edge of the room, the 1st room we booked smell bad. the room is small with a small double size bad for 2 people. We asked to move to another room which didn't have bad smell but still not very clean. The other room we booked for our 2 daughter has 2 double beds which was bigger room with the same price. They liked their room.

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Dalat Plaza Hotel

Address: 9 Le Dai Hanh Street, Dalat, Vietnam
Location: Vietnam > Lam Dong Province > Dalat
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Wheelchair access
Hotel Style:
Ranked #15 of 50 Hotels in Dalat
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Best Western Dalat Plaza Hotel 3.5*
Number of rooms: 91
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