We had problem with the receptionist as soon as we got here. Our group has 2 cancelations, so they had to sell off some rooms. The thing was, they picked all the good ones and all we had left is two small, dark room with bad views and bad conditions. The locks were loose, and one of the closet handles was missing. We tried to understand their policies as they stated out to us, but told them that we hadnt been informed about the room and were really disappointed. Their reply was that there was nothing to be done and we had to endure it for the rest of our stay. When was told she disappointed us, the receptionist told my mom she was extremely disappointed in us and felt that its a shame we couldnt understand the situation. I was very upset, because this is not a professional way to treat guests. I wont pick this villa for my future staying, and I will not recommend any of my friends to stay here.
Location: Vietnam > Lam Dong Province > Dalat
Ranked #41 of 50 hotels in Dalat
Price Range (Based on Average Rates): $
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