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Manathai Resort: Traveler Reviews

TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
3.5 of 5 stars 25 reviews
25 Reviews
5.0 of 5 stars
11
4.0 of 5 stars
6
3.0 of 5 stars
1
2.0 of 5 stars
4
1.0 of 5 stars
3
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#71 of 307 hotels in Phuket
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  • Rooms: 25
Address:
121 Srisunthorn Rd
Surin Beach
Phuket 83110
Thailand
Check Rates: $252 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of Manathai Resort

( 4-8 of 25 )
“Dirty rooms and surly staff”

Manathai Resort

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2 of 5 stars
Scotland
Mar 16, 2008

We recently stayed in the Manathai resort in Phuket and can only say the resort was average. The hotel exterior and public areas are extremely well kept and when we arrived we thought it was going to be great however the problems started here.

We had booked a Pool Suite through Sawadee for 5 nights. This room has a plunge pool and was going to be a nice treat having our own pool. We were given the key to room 514 and when we entered the room there was a horrible smell but I thought it just needed airing. However on closer inspection the room was quite dirty with hair on the floor along with the floor being dirty, a grape on the sofa and the bathroom was full of flies (I counted 12). The pool had also not been cleaned. It was horrible!

I went along to reception and complained and after being told there were no other rooms we were eventually downgraded to a studio room and were told another pool suite would be available the following day. We did try to cancel our booking but the Manathai refused to refund us so we had no option other than to stay.

The Front Office Manager was rather rude when he eventually came to see us and did not appreciate our concerns and not once did he apologise for the inconvenience and for the room being dirty.

After being moved the following day the room was clean however the bathroom was always smelling of sewerage so much on some day it made you feel sick. The cleanliness of this hotel leaves something to be desired. In the time we were there the maid never changed our sheets and the floor was never cleaned either.

On a plus point the general pool outside was lovely and was well maintained but that is the only positive comment I have to make about the whole hotel.

On checking out the hotel then proceeded to get our bill wrong 2 times even though we had it amended which just capped off the whole experience. The prices for food and drink were extremely expensive compared to outside. We went to the mini mart 2 doors along outside and bought drinks and crisps to take back to the room.

We did not eat a meal at the hotel but had some really good food around Surin. “Taste” down on the beach was fabulous.

Needless to say we will not return to the Manathai and unless you want surly staff and dirty accommodation then I would not advise people to go. The Manathai drastically needs to improve their customer service and cleanliness to deserve its 4* rating.

  • This TripAdvisor Member:
    • Liked — Nothing
    • Disliked — The cleanliness!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LorraineU's Summary
Date of Stay: February 2008
Traveled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 25-34
Member since: September 27, 2005
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 2 of 5 stars Rooms
    • 3 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 2 of 5 stars Service
    • 4 of 5 stars Business service
Would I recommend this hotel to my best friend?
no way!
I do not recommend this hotel for:
People with disabilities
I selected this hotel as a top choice for:
Beach / Sun
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Average price*: $252 (year-round)
“a little paradise”

Manathai Resort

Mar 9, 2008

My husband and I had 10 nights at the Manathai hotel and it was a delightful experience.i was apprehensive having read some bad reviews but have concluded that the writers were wingers and made no allowance for some
Thais who did not speak perfect English. Our room was a bit on the small side and we did need more hanging space, but how much time do you spend in a room? The staff were always willing to help, had a fantastic sense of humour and always pleasant. Breakfast more than adequate and the restaurant very good. We liked the very quiet and private atmosphere, Surin beach lovely and many cheap, clean ,good eating spots We had a lot of fun and are hoping to return again . Helen Melb Australia

  • This TripAdvisor Member:
    • Liked — privacy, no noisy unpleasant guests, charming and amusing staff
    • Disliked — lack of long mirror in room and no drawers for clothing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KalimnaMinnie's Summary
Date of Stay: February 2008
Traveled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 65+
Member since: March 09, 2008
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Older travelers, Great pool scene, Families with young children, Tourists
I do not recommend this hotel for:
Young singles, People with disabilities, Pet owners, Families with teenagers
I selected this hotel as a top choice for:
Beach / Sun, Outdoor / Adventure
Was this review helpful? Yes No
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Average price*: $252 (year-round)
“Idyllic Vacation at the Manathai”

Manathai Resort

Mar 2, 2008

Just got back from a 3-night stay at the Manathai. Like the previous post, after having read some negative reviews here on TA, I was feeling some trepidation prior to our trip. However, I am happy to report that the Manathai exceeded our expectations and was actually our favorite of 3 hotels that we stayed at while on our Thailand vacation.

There were lots of little details and amenities that made our experience at the Manathai so enjoyable. Upon our arrival, we were informed that our room had been upgraded to a superior suite (very unexpected since we had secured a bargain rate through asiarooms.com). Free internet usage with 4 computers available, dvd's/books for borrowing and even games to take with you to the pool. Last, but not least, was the very friendly and helpful staff. Although some of them spoke a limited amount of English, they still made every effort to accommodate us. From letting me borrow the cell phone at the front desk to book a spa on our first day to always serving us breakfast with a smile, the hotel employees were extremely courteous and ever-willing to help.

The hotel itself I would rate as a 4-star deluxe. The decor is beautiful, beds very comfortable and our room was spacious. The bathroom was huge, although the shower leaked a little due to a gap between the glass enclosure and the wall (pretty, but not really functional!). There is a footpath across the street from the hotel that leads directly to Surin Beach (just a couple minutes' walk away). The beach is beautiful and much less crowded than Patong. Perfect for those who like a quieter atmosphere. There is a plethora of beach restaurants in Surin which ensures lots of good, cheap eats! We particularly liked Mam Seafood, which is a short distance away from the Manathai Beach Club. For a fancy dinner, we went to Silks (also great) which offers free shuttle service from the hotel.

For the location and the price, I thought the Manathai was fantastic and I highly recommend it!

  • This TripAdvisor Member:
    • Liked — Amenities, Location, Service
    • Disliked — Nothing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
demonpanda's Summary
Date of Stay: February 2008
Traveled with: Friends
Visit was for: Quality time with friends
Age group: 25-34
Member since: April 25, 2007
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Tourists
I do not recommend this hotel for:
Young singles, People with disabilities, Pet owners, Families with teenagers
I selected this hotel as a top choice for:
Beach / Sun, Outdoor / Adventure, Great food / Wine
Was this review helpful? Yes No
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Average price*: $252 (year-round)
“Beautiful hotel in lovely Surin Beach”

Manathai Resort

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5 of 5 stars
Australia
Feb 7, 2008
2/2 found this review helpful

After reading all the reviews about this hotel on Tripadvisor, I had extremely low expectations of both the Manathai Hotel and Surin Beach. However the Manathai was one of the best hotels I stayed in in my 3 weeks throughout Thailand.

We were welcomed into the hotel with a cold towel, a welcome drink, and friendly staff. The lobby of this hotel is absolutely stunning, along with the architecture of the entire establishment. After a quick check in we were upgraded to a duplex suite, which had a lounge downstairs and a beautiful bedroom and stunning bathroom upstairs, along with flat screened tv's and nice furniture.

This hotel had 2 great pools, and they were a good size and always clean. It was a pleasure to laze around the pool and admire the beautiful architecture and landscape gardening of the hotel. While we were there they were doing some work on the hotel which looked fantastic, and they only did it in the afternoon to minimize disruption to guests.

In contrast to other reviews, we found the service of this hotel to be a very high standard. All of the staff members were extremely friendly and greeted you whenever you walked past. One particular staff member would ask as everyday what we were doing, and when we returned asked how our day went. There English wasn't excellent, but they made up for it with friendliness.

The complimentary internet service was great, and dvd's were also available for borrowing free of charge. Breakfast was good with a large selection, although it is better to go earlier when it is not so busy. The beach club was a nice feature on the beautiful surin beach, but the western man running it was a horrible sarcastic man.

Overall, our stay at the Manathai was fantastic and I would recommend it to anyone.

  • This TripAdvisor Member:
    • Liked — The architecure, the service, location on Surin Beach
    • Disliked — Nothing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kepro2's Summary
Date of Stay: January 2008
Traveled with: Friends
Visit was for: Quality time with friends
Age group: 18-24
Member since: January 15, 2007
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Older travelers, Great pool scene, Families with young children, Tourists
I do not recommend this hotel for:
Young singles, People with disabilities, Families with teenagers
I selected this hotel as a top choice for:
Beach / Sun, Outdoor / Adventure
Was this review helpful? Yes No
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Average price*: $252 (year-round)
“Manathai was wonderful”

Manathai Resort

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5 of 5 stars
Melbourne
Feb 7, 2008
2/2 found this review helpful

I recently stayed at the Manathai for one night with my partner and another couple (January 2008). We booked two deluxe rooms via the internet however after a 15 minute wait at reception we were shown two much better rooms with our own private pools.
The rooms were great they included a flat screen television and DVD player, large comfortable bed and massive bathroom with bath. Though the rooms are close together we never heard any noise from next door or above. There was a turn down service provided and the buffet breakfast was good. The only negative about the room was that there was a window next to the shower which was only partly covered. Meaning that from other buildings at certain angles people would be able to look into our bathroom.
We did not use the hotel's swimming pools (there are two) due to having our own but they looked lovely. Though we only stayed one night we could not fault the service provided.
We ate dinner at a seafood restaurant on the beach which is only a few minutes walk from the hotel. Surin beach was lovely and quiet very different to the hectic Patong beach.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
smiley1234's Summary
Date of Stay: January 2008
Member since: February 01, 2008
Was this review helpful? Yes No
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Average price*: $252 (year-round)

Reviews of Manathai Resort

( 4-8 of 25 )
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Manathai Resort Address

121 Srisunthorn Rd | Surin Beach, Phuket 83110, Thailand