stayed at kata palm for 13 nights so got to know the staff, so firstly anyone that says the staff are not good,efficient,and courteos,must be very hard taskmasters,this is a 3 star hotel and it definately punches above its weight,the pool is as good if not better than most 4 stars the rooms are spacious cleaned restocked with towells etc every day,on one occasion my wife asked the maid if she could have some more instant coffee sachets as we had used ours the maid then ran 100mts there and back and brought a hand full,and never again did we run short,also the mini bar is stocked well and the prices compare with minimart 40 baht for a singha 20baht for small water,good free access to internet.
there was one or two small criticisms first the bathrooms in the older half of the hotel were getting tired ready for upgrade,breakfast was just about ok and the beach bus service took you down but not back, but these were minor faults all in all a good value hotel trying very hard

We had a very enjoyable stay at the hotel, although we were only there for a single night. The hotel is reasonably close to the town and beach (walking distance) where there are many shops, bars and restaurants.

The rooms were reasonably spacious, very clean, and decorated with Thai feel. Our room also had a nice view of the swimming pool area.

The Hotel itself was very clean and the staff were very helpful and friendly. The swimming pools are amazing, the best pool flows around an island and takes a little while swim around.

Kata itself was less exciting, the beach was good but in general it had a very touristy feel to it and, to be honest, is very similar to more commercialised destinations that can be found around Europe.

However, if you need a reasonably priced hotel around the Kata area I would recommend the Kata Palm Resort.

I have just been in this hotel with my wife.

They take advantage from the guests right from reservation. We were forced to pay for a compulsory "Christmas gala dinner" because our reservation included December 24th. Price: 3,000 baht for a couple, not including beverages, which were equally expensive. The price is similar to a VERY nice restaurant in Bangkok.

We arrived at the hotel at noon. Check in was at 2 PM, so we went to the hotel's restaurant for lunch. Before leaving the reception, I asked if they already knew in which room we would stay, so that I could sign for the lunch costs. At the restaurant, one of the hotel's employees nearly put the kitchen on fire. Everything back to normal. My meal arrived half an hour after my wife had finished hers. Finally, by 1:50 PM we were back at the reception. At the same time a lady arrived for check out from the room that was assigned to us (check out was supposed to be at 12 PM, so they could clean the room and we could get in by 2 PM, the check in time). Our room was finally ready by 3:15. To compensate their delay in getting us a room, they told us that they had upgraded our room. Big lie. They upgraded our room because the one that would be assigned to us had a problem with the water pipes.

Knowledge of English language was very basic, probably limited to a number of "frequently asked questions" from guests. For any question other than usual stuff, we'd get a "yes" eventhough the staff had no idea what you were talking about. (My English isn't perfect, but I hope it's clear enough to help you understand the pitfalls from this hotel).

The room was a positive surprise. Very nice, decent space, bathroom, clean, and the best: a couple of steps from a very nice pool. However it had many mosquitoes and we had to buy a repelent. The air conditioning was also noisy, but it was not a big problem.

The "Christmas gala dinner" was definitely not gala. The hotel went out of food during dinner. As I mentioned, beverages were not included. Which is OK, but charging 100 baht for a glass Coke with mostly ice in it while other restaurants charge from 25 to 50 seems a rip off! The dinner included a "live band" which was neither band, nor live. A couple on stage just pretended to be playing anything. Everything was pre-recorded on a computer. Then came a show. (All of this part of the program for the compulsory and expensive 3,000 baht.) It was a Cabaret show. It would be inappropriate enough in any situation, but particularly offensive in a Christmas dinner full of children in a hotel that (as its folder says) is a "family hotel". Some families left in the middle of the dinner disgusted by the show.

We tried other meals at the hotel's restaurants. They followed the same (bad) pattern. On my last dinner, the waiter asked me 3 times what I was ordering. It was just a simple chicken with spaghetti. Fifteen minutes later he comes back and reconfirms my order. Another half an hour and my order arrives (again way after my wife had received hers). And what arrived was not what I had ordered, of course.

The day before our departure the front desk calls us in our room to ask what time we would check out. Keeping in mind that they only let us in the room after 3:15 on arrival, I would have given them a rude answer. My wife was more polite and simply said: check out is until noon, so we'll check out any time before noon. Next morning at 8 AM they call again and ask what time we would check out. I have already stayed in many hotels all over the world and I was never asked what time I would check out. Seemed like they wanted us out of the room very early, despite their delay when we checked in.

In summary, nice room and pool, terrible service, especially from front desk, restaurants and hotel manager. Service is definitely NOT up to the standards that would be expected from a hotel at this price range.

We arrived and were welcomed with a drink, entered the room and were very surprised to see a beautiful and large room, very clean. The pool is like paradise and the staff is very kind. The breakfast although included everything was not to our taste.
It takes a 5 minute walk to get to the beach. Kata's beach is very nice.
We traveled with a 12 years old and a 1 year old and the resort is very suitable for both.
Great place to stay – you wouldn't want to leave the pool.
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