The Aquamarine Resort & Villa. Phuket Thailand
Points as below
The evening we arrived the toilet was blocked, this was reported to reception in the morning before we went to breakfast
when we returned from breakfast it was still blocked, a few minutes later there was a knock on the door, a lady with a
plunger said you have a blocked toilet, when she had unblocked the toilet and left she left water that had overflowed from the toilet all over the floor
There was mould all over the shower walls and also some on the floor, there was also a small amount on the walls & floor near the wash basin. I believe that if a cleaner is going in to the room to clean each day then this wouldn’t occur as it would be cleaned off every day
The bedding was dirty
The toilet seat was broken, every time you sat on it, it moved
The timber floor that the bed sat on was full of little holes from white ants, I presume they have had that treated but they could have filled and re varnished the wood
Soap & Shampoo dispenser didn’t work
This resort is in no way any good for people with the following problems
Back problems
Knee problems
Leg problems
Hip problems
Breathing problems
The reason being is there are very steep inclines, also the steps, there are steps every where, this resort is built into a mountain and there is not one lift in the place, it is all steps and slopes, the hotel mentions on the internet that it is not for the elderly, I am not elderly but I do have back problems which cause my problems with my legs and I have arthritis in my knees.
Thailand is a hot humid country but at this resort there is only one place you can get relief from that and that is in your room, although there were two mornings when the power to some parts of your room were not working and that included the air conditioning, every where even the dining room is open therefore no relief from the heat while eating.
Going into town there is a free shuttle twice a day to Patong Beach, morning & early evening, but if you get the one in the morning to Patong and wait at the drop off point for the early evening shuttle to take you back on it’s return to the resort they will not take you even though they are going back to the resort empty, it is only a one way free shuttle to Patong beach, there is only one other way to Patong Beach from the hotel that is by taxi @ 400 BHT approx $13 - $14 Australian Dollars then there are two ways back either by taxi @ another 400 BHT or by Tuk Tuk Where they start @ 400 and depending what you can barter the price down to, but to go to Aquamarine Resort the lowest we could get them to was 320 BHT approx $10 Australian. This gets very expensive.
We found also at the resort that you are better off signing everything to your room as they don’t tend to give out small change, they also don’t give receipts so you need to keep a record of what you have bought and payed out yourself , not getting receipts it makes it very hard to marry up your statement at check out time.
We constantly had to keep reminding them that we had a 10% discount on all food and beverages, this was very hard to get through to some of them as there English wasn’t very good, so we started making sure that we asked the same waiters and waitresses all the time, their service was excellent as they got to know us and what we have and our habits
In the room they supplied a tooth brush, razer, 1 small soap (there was a soap dispenser in the shower that didn’t work too well) I used one tooth brush and my husband tried the razer, and we both used up the soap, the next morning after the room was serviced the glass I had used in the bathroom was still dirty we got a replacement toothbrush and razer but no soap
We got snapped at on a couple of occasions from management because we mentioned a couple of problems
They have all over the place these little steps that blend in very well I don’t know how many people I saw trip up and down these little steps I nearly fell once in the dining room, once in the lobby and once near the pool, at one stage they added a little ramp near one of the steps in the lobby.
Every time I took a shower I was a little worried because the bath that you had to step into was so deep I hung on to the rail on the side wall with both hands but my biggest problem was getting out onto a towel that was sitting on slippery tiles
Also they only give you 1 key to the room, My husband went into town on his own one night and asked for another key but when he got back to the room at 1.45 am the key didn’t work and he had to wake me to open the door
The next day after breakfast when we went back to our room the original key didn’t work, we had to get someone to let us in
They supply you with 500ml of drinking water each per day, they supply you with tea & coffee NO fresh milk only powderd milk YUK so if you wish to make yourself a tea or coffee you have to use 750ml of water to get the water over the element in the jug, yes you could buy more water from the mini bar for 200 BHT I think
And on checking out we were being picked up to be taken back to the airport at 4 pm so we thought we would stay in the cool room until 3 pm we got a phone call from reception saying check out is at 12 noon I couldn’t find any paperwork that said what time check out was, I wasn’t happy about having to sit around a resort from 12 noon to 4pm in the heat
One lady when we were checking out had a small baby 18 months old they had been at the gym and she came to reception very upset the baby had touched a tap or something and badly burnt his hand, they did nothing, she went away and then came back she said she wanted something done as it was blistering and the baby was screaming, she asked if they had a doctor, they said no she asked if they had some burn cream they said no, she said well what do you do when your kitchen staff burn themselves, his reply was take them to the doctor, it is very poor that such a large resort doesn’t have any medical area or staff.
The best part of my stay in the resort was talking to and having a laugh with 6 of the workers there that were very very nice and got to know the little things about us and us about them and their families















