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“Looking to take it easy for a few days? This is the place.” 5 of 5 stars
Review of The Village Coconut Island

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The Village Coconut Island
5.0 of 5 Villa   |   51/7 Moo 6, T.Koh Kaew, Phuket 83000, Thailand   |  
Hotel amenities
Ranked #70 of 555 Specialty Lodging in Phuket
Singapore
1 review
4 helpful votes 4 helpful votes
“Looking to take it easy for a few days? This is the place.”
5 of 5 stars Reviewed February 16, 2010

After a busy wedding weekend, some cousins and myself decided to take a short break. From the get-go our objective was not nightlife or the sights and sounds of the city, so being relatively removed from urbanisation was a huge plus in our minds.

Our trip started with a slight blip at the airport, where the taxi taking us to Lamsing (sp?) Pier was not well organised. We we simply dead tired from a week of wedding organisation and festivities, and waited patiently hoping that the resort would more than make up for it. The taxi driver was a friendly chap who spoke candidly and recommended the better offshore restaurants and islands for us to visit. Upon dropping us off at Lamsing Pier, a dedicated Village Coconut boat ferries you from the mainland onto your own private resort island.

We were not disappointed. Upon apologising profusely for making us wait at the airport, the staff briefly summarised the wealth of activities available to us and sent us on our way. Early check-in and return taxi ride to the airport were all settled before we stepped onto the island as well.

A tuktuk took my group to our 3-bedroom villa, one of the furthest from the main lobby. Having said that, the trip on foot takes you barely 5 minutes and is decidedly pleasant. Even with in the noon heat and sun, there is a constant breeze on the island, and my group walked to and from our villa most of the time.

The villa is great. Clean, contemporary and spacious. A well equipped, well functioning kitchen and good dining facilities make cooking in the villa a joy. We also spent a large amount of our time in the living room watching dvds (which you can rent for free from the front desk, just ask) and vegetating.

The bedrooms are also very elegant. In the villas there is usually a large master bedroom and one or two other smaller ones with either two singles or a queen. Toilets work well, no complaints there.

On a whole, the resort is rather new. There are some kinks to iron out due to this, and they did not bother me much. There is some construction around, but this is towards the interior of the resort. The rooms, villas and amenities are also all almost brand new, so there are none of the wear and tear problems that most touristy places suffer from. One thing that puzzled me however, was the absence of clothes hooks all over the villa. Given that this was a beach/sun/sea type place, there ought to be more hooks to hang beach shirts, towels, swimsuits. There are none in the rooms and toilets.

Another small problem that bothered me was the unreliable internet connection. I was unable to get a smooth wireless connection from inside the villa. Things improved as I set outside on the beach chairs near each villa's private pool, but left much to be desired. On my second day I took my work down to the beach, hoping to reply to some urgent emails, but was informed by the apologetic staff that technicians were installing new components in the wireless set-up. I took this as a sign and procrastinated, getting a lovely cocktail next to the resort pool and splashing around for a few hours. I can only hope that the internet connection gets better, seeing as how central it is even for people who are taking the time to be away from the stresses of work and school.

My group of under 30s were probably the youngest there, save for one or two kids from young families. Most people were on extended family gatherings and were intending to spend a good deal more time than our 4 days.

There are my suggestions, if you are seriously considering this beautiful little resort:

1) Before you fly to Phuket, get the front desk's number. As you enter the luggage collection area, look for the booth with the free SIM cards. They are FREE, with a small amount of stored value. Once you use this up you can top it up at any 7-11. This SIM card will come in handy for the rare phonecall you need to make to the front desk, at the Village Coconut. When you collect your bags, call the front desk to make sure your taxi chap is waiting for you.

2) The villa kitchens are really great to use. If you think you will do some cooking, try this. On the way to the pier from the airport, ask if you can stop at the nearby Tesco or any other large supermarket and buy food for a day or two. There is a small mini-mart on island, but only has essentials like butter, bread and beer for fairly expensive prices.

3) Like the other reviews say, there is a nicer beach a short boat ride away. What most don't say is that the boat leaves daily at 11am and returns 3pm. A boat at any other time costs 1200 baht. To prevent these little kinks, ask lots of questions when you first arrive about activities and return boat trips.

It is a hassle dealing with the inaccesibility of the island, but this is the small price you pay for peace and quiet. If you are looking for a party, you've gone off on the wrong foot already!

4) Bring a good book, and rent those dvds from the front desk. The collection (all pirated but who cares) is real quality and up to date.

5) If you really really don't like mosquitoes, I honestly think this might ruin the trip for you. My group had little issue with them, but they are around and about the island, especially at night. They can also get into the villas even when everything is sealed. The occasional bug gets trapped in your bedroom at night, but again this is fair price to pay for seclusion.

I really enjoyed my stay there, and will come back again at the drop of a hat.

  • Stayed February 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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UK
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed February 15, 2010

From the moment you step off the boat, and on to the jetty of this island, you know you are in for something really special. The staff are immediately on hand with welcoming smiles, and refreshing drinks whilst your bags are whisked away to your villa in one of the islands tuk tuks.

The villas themselves are absolutely stunning. Clean, spacious, well equipped, beautifully decorated, and each with their own pool. The different styles and sizes of villas mean that Coconut Island is geared up for pretty much any type of traveller – the five bed villas are ideal for a group of friends, whilst the smaller villas are perfect for couples or families. Each villa has been designed with the guest in mind, all have great views and all feel very private.

There are plenty of activities on offer as well – from the option of chartering one of the islands boats to head off to one of the surrounding islands or to witness the majestic scenery of Phang Nga bay (home to James Bond island), or if you are feeling active, pop a lifejacket on and do some windsurfing or waterskiing. There is also the option of hiring a mountain bike, and heading off round the rest of the island, where there are various trails and routes already marked out for you. I was sadly too busy relaxing and sampling the cocktails on offer to actually do this, but I am reliably informed it was a very enjoyable way to spend an afternoon.

The boat shuttle service to and from the Island is well organised, and as others have said, there is a fantastic fish restaurant just by the pier, which is highly recommended. Should you wish to go further afield and sample the bright lights of Phuket, then the staff are always happy to arrange for taxis etc to ferry you there and back.

All in all, one of the most beautiful places I have holidayed in, and it’s not a case of if, but WHEN we will be back. Thoroughly recommended!!!

  • Stayed January 2010, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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London
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed February 12, 2010

We stayed at the Village for a week on a recent tour of Thailand and what a tonic it was! The perfect place to unwind from the hustle of London at Christmas. The quality of the Villa was outstanding, with a high level of finish throughout, and completely equipped as it were you're own home, including your own private pool! The views were spectacular; the staff friendly and helpful; the weather was just perfect (hot and sunny but without being too humid); the food was superb; and the cocktails sublime!
Highlights of the week were: a fantastic speed boat ride up to see Bond Island in the Phang Nga Bay, the New Year Party and fire work display; and the excellent local golf course (shame my golf wasn't better!).
I’ll definitely be returning.

  • Stayed January 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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London, UK
Senior Contributor
43 reviews 43 reviews
15 hotel reviews
Reviews in 23 cities Reviews in 23 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed February 9, 2010

We really enjoyed our stay at Coconut Island. At the end of a short tour around Thailand, this was our planned week of luxury, and certainly didn't disappoint. We stayed in an amazing villa, fully equipped for pretty much any eventuality, and loved waking up every morning listening to the sound of the sea lapping on the shore.

We found the staff to be incredibly helpful and polite, and need to give a special mention to Jenny, who helped us book a Thai Cookery School at the last minute due to a change in plans. The facilities were brilliant, and we took advantage of them as much as possible - I can thoroughly recommend the massage I had in the spa.

We spent some time over on the beautiful beach on the island opposite, courtesy of the Island taxi, and when that seemed like it was too far to travel, were to be found either by our own infinity pool, or in the pool near the bar.

The food in the restaurant was excellent, but we also got some great recommendations for other fantastic places to eat - and got to experience a few Thai treats that I don't think we would have found on our own. We even tried out the in-villa bbq one evening, which is an impressive set up!

Can't wait to get back there when we get the chance....

  • Stayed January 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 5, 2010

The village is gorgeous! The villa's were massive. The staff were brilliant. Private place. Great for allsorts- familys, honeymooners. There is enough space! The food in the restaurant were superb, better than most palces in Phuket. Lots of activities, if you fancy (we didn't!). We'll be back!

Stayed January 2010, traveled as a couple
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priceyjunk
2 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed February 1, 2010

Having looked high and low for an island getaway, we were excited to stumble across The Village at Coconut Island. We are quite a large family, and were looking forward to a great beach holiday to spend time together. We were particularly enthusiastic about a large bungalow that could accomodate us all.

Unfortunately, other reviews did not quite prepare us for the experience. From the promotional material, we were expecting a secluded yet comfortable resort with convenient ammenities, and hopefully a nice beach. From the jetty, everything looked great. It was very exciting approaching the island on the boat, and from afar, the beach looked really nice. When we arrived, we were met with friendly staff who checked us in and helped us settle in. In fact, throughout our stay, the staff could not be faulted and did their best to accomodate us.

A few hours into our stay, things started to happen which detracted from the whole experience.

1) The bungalow looked fantastic, and the interiors were very impressive. However, unfortunately the cleanliness left a little to be desire. One of the rooms had a smell of rotting carion, which may have been caused by death of a small creature, maybe one of the many frogs. Staff did their best to try and find it, but could not. It was not possible to get an alternate accomodation, and we were forced to put up with the experience.

2) The stone bathtub in the master bedroom had a leak which meant the floor would become drenched when it was used. Again, it was not possible for the problem to be rectified while we were there, and as before, we could not get alternate accomodation.

3) The island truely is remote! There are no telephone lines on the island, meaning that you are effectively required to rent a local cell phone from the management, or you are STUCK! This was not made clear in the promotional material.

4) The beach left alot to be desired. It was quite small and not really plesant to use as it was full of seaweed and grime. The resort boats bring guests to a nearby island where the beach is alot better, but boats only go there a few times a day so if you want to leave early, you'll need that mobile phone! At low tide, it becomes apparant that the island is part of a mub flat. The beach doesnt look so nice then! So the boat that takes you from the main island has to go around to another jetty at the otherside of the island.

5) Phuket has lots of georgeous beaches, and its easy to charter a boat to take you to them from the village. There is also great scuba diving and snorkling, but most are at least an hour away by boat.

6) The resort is quite spread out, so to get to the main lobby or the jetty mean quite a walk. The resort has a fleet of tuktuks to ferry you around, but to order one from your room, you NEED THAT MOBILE PHONE!

7) There is only one restaurant in the resort. Room service is provided but you NEED THAT MOBILE PHONE. It can get pretty monotonous after a while. Getting to the mainland can sometimes feel like a hassel. But fortunately there is an excellent seafood restaurant near the jetty on the main phuket island.

8) The island is also home to an indgenous population and its really nice to borrow a bike and ride around to explore the village. Most are friendly. However, the villages were in the process of building a school and one of them would enter the resort to solicit funds. Not what I would expect of a luxurious resort. Also made me concerned about the security of the place.

In summery, I think the village is a really ambitious project with lots of great ideas and potential, but the remoteness also works against it in someway as there is less flexibility. We really wanted to enjoy ourselves there, but were let down by the resort. I do really like the idea of going back to Phuket, but unfortunately cannot recommend The Village to would be casual travellers for the reasons above. There is some hassle involved in staying in such a place, that detracts from the holiday experience. As a conference venue, while it may lack facilities. However, the set up makes it harder to get away, so that may be a positive point.

  • Stayed December 2009, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Senior Contributor
49 reviews 49 reviews
7 hotel reviews
Reviews in 20 cities Reviews in 20 cities
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed January 29, 2010

Initially booked a villa at this island resort under the illusion that my extended family could enjoy a holiday by a beach that was fun-filled and stress free….. we had read such good reviews and were so excited.

It turned out to be one disappointment after another. It started with our very long wait at the airport for the 2 cars we had booked via the hotel 3 weeks before arriving. We were quoted a fixed price for these 2 cars. On arrival, we found out the hotel merely uses the general taxi service available at the airport. After ~1 hour of waiting in the sun with other eager tourists, the cab company offered us one 6-seater vehicle too small to fit our entire group. We persuaded them to give us another car and this was eventually arranged but when we arrived to check in at the hotel, we were informed we would be billed extra because we used the 6 seater vehicle! It took alot of explaining to inform the reception staff we had not wanted the 6 seater and we had only requested [and had been quoted the price for] 2 cars! We had only sat 3 people in the 6 seater!

The villa was pleasant but the air conditioning was really noisy. Also, they could only provide 1 key for our extended family to share. There are NO PHONES in the rooms and the hotel offers you a mobile phone that requires you to pay for credit that is non-refundable. So, it costs money to ring reception/housekeeping/ room service/ bell boys etc. How absurd?!? Even though the hotel website had advertised that there is free wireless internet in ALL the villas, our villa had NO wireless internet and the reception staff wanted to charge us a daily rate for the internet despite other villas having it for free. After a very lengthy conversation with several different staff members and pointing out that this seemed totally inappropriate [and unfair!], they eventually gave us ONE USB wireless device for our entire family to share. [on this note, I notice that they have since updated their fact sheet on the website and the statement “free Wi-Fi throughout all villas and the resort” has now been removed.] – so, if you’re thinking about booking a villa there, don’t be fooled - check which villa you’re getting and whether you’d be paying for internet use or not.

The beach on coconut island was not as it was advertised, particularly at low tide when it was muddy. The hotel arranges to take guests to a separate island to use the beach there. There is a scheduled time to and fro each day. We arranged to go to this beach with the hotel boat but booked a private boat via the hotel reception to take us back at a specific time as one of our group had a flight to catch that afternoon. The boat was late and after several desperate calls to the hotel one finally arrived ~45min later.

Other little annoyances include not having our towels changed even though we placed them in the laundry basket as we were instructed to; having a power and water shortage in the middle of an afternoon; delivering our own orders to our villa because there was a one hour wait for room service to deliver the desserts we ordered; strangers knocking on our villa doors asking for "donations"!........... It pained us to have to keep requesting for simple hotel services/ chase up services we booked through the hotel. We started taking turns to go to reception because we didn’t enjoy the confrontation.

Reading the other reviews, I wonder where this beautiful coconut island paradise is? We got so frustrated, we began using external cab companies and organising our own privately chartered boats.

On the whole, as a family, we don't complain much. We are not cantankerous folk. We merely expect a certain level of service and comfort for the amount we pay.

On a positive note, there were some helpful, friendlier, more competent staff [ e.g. manager Jenny and in house Tuk-tuk driver, Boy] and we would like to thank them for trying their best to help us.

  • Stayed January 2010, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Village Coconut Island

Address: 51/7 Moo 6, T.Koh Kaew, Phuket 83000, Thailand
Location: Thailand > Phuket
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #70 of 555 Specialty Lodging in Phuket
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Village Coconut Island 5*
Number of rooms: 160
Official Description (provided by the hotel):
The most exciting and unique Phuket resort, The Village at Coconut Island is the best place to enjoy your next holiday.With an excellent range of rental villas and hotel suites, matchless leisure facilities and a beachfront island location off Phuket’s east coast, The Village really is the most exceptional Phuket resort.44 beautiful pool villas with sea views116 luxury Jacuzzi suites500 metres of untouched island beachfronta complete collection of watercraftfun and exciting adventure activitiesrelaxed waterfront settingrestaurants, bars and shops onsite.On an island off Phuket, The Village enjoys undisturbed privacy and absolutely amazing views of Phang-Nga Bay.All this is closer than you think! Just 5 minutes on-board our private water taxi to the Phuket mainland. ... more   less 
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Also Known As:
The Village Coconut Island Hotel Phuket

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