Checked in about 5 pm, paying 825b plus 500 key deposit. and needed a nap and hot shower before I went back out for the evening. Dah! No hot water so finished cold and when I went out at 7pm I asked desk to check on hot water while I was gone as I would return later. When I came back later they hadn't check but said they would do then. Maintenance guy checked...Yeah, no hot water so I asked for other room with hot water. Was told by desk clerk there were no other rooms(If they had done earlier maybe they could have found another room)!
So I asked for refund and they offered me only 500 deposit. I had the use of the room for only two hours and thought I deserved full deposit. After some discussion, they found another room so I said ok and followed maintenance to the room. I had booked and it was confirmed that I would have superior room with double bed. This room had twin beds which was not acceptable to me so I again asked for full refund as they could not satisfy their guaranteed reservation. Again, I was denied and had to settle for 500baht deposit refund.
I was out of pocket 825baht and had to find another hotel and pay for another room!
I believe their "no refund" policy sucks and hotels inThailandl should be more sympathetic when they can,t meet their promises.
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- Also Known As:
- Sawasdee Hotel Pattaya