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“Reception Rude and Unhelpful. Rooms Poor. Pool Good.” 2 of 5 stars
Review of Sabai Lodge

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Sabai Lodge
3.5 of 5 Hotel   |   380 Moo 9, Pattaya Soi 2, Pattaya, Thailand   |  
Hotel amenities
Ranked #115 of 377 Hotels in Pattaya
Skipton, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
11 helpful votes 11 helpful votes
“Reception Rude and Unhelpful. Rooms Poor. Pool Good.”
2 of 5 stars Reviewed May 3, 2012

We chose this hotel from the internet for a weekend break for my wife's extended family. We booked 7 rooms for one night. The rooms were mediocre at best. We could just about have accepted that. However our stay was completely ruined by the rudeness, arrogance and complete lack of helpfulness shown by the reception staff.
My wife and I stayed in in a different hotel in Pattaya the night before. The family were due to arrive from Bangkok at 12:00. Check in time is advertised for 2:00. My wife's mother is elderly and has a bad leg. We went to ask if there was any possibility of one room being available before 2:00. We were told, very shortly "No". Not a good start.
When the family arrived, we all sat in the bar until just before 2:00 with all our cases. Then one room on an upper floor was made available, but we weren't allowed to check in. All 15 of us squeezed in. My wife and I went to enquire about the other rooms. "You must wait one hour" I was told (i.e to 3:00 pm). Naturally I complained. The answer: "You book 7 rooms. We only have 2 staff. You must wait". Of course, the fact we had booked 7 rooms was irrelevant. They could have been booked by 7 different people. I walked away. The receptionist said - in Thai - to my wife (who is Thai) "Why doesn't he understand - he must wait". On hearing about this, I returned to reception and asked to see the manager. "He is not here - you can see him later". "Call him", I said "I will talk to him now". He apologised and said he would talk to the reception staff and see what could be done. My wife listened to our end of the conversation, and was absolutely infuriated. Clearly knowing that she was being overheard, and clearly not caring, the receptionist was laughing and joking with the manager and talking rudely about us". It was now about 2:30pm. The receptionist made one room available to my wife and I, and said that the manager would come and see us "Now". We checked in. The receptionist threw our passports along the reception counter at us when she had finished with them. We waited for 1/2 an hour. Nobody came. 3:00pm. "Where is the manager and what about the other rooms?" "Manager busy and you must wait one hour more for other rooms". Enough. I refused to pay for the drinks my wife and I had drunk while waiting for the manager and the whole family went out to seek food.
When we got back about an hour later, all the rooms were ready and the manager was there. He apologised profusely, and agreed that I need not pay for the drinks. I demanded something more than apologies, and he agreed that we would be credited with 1000 baht at the bar.
The rooms were rotten. Musty, poor decoration, mosquitoes, Antique aircon. Our "view" was of a blank wall one metre away.
Dinner was OK foodwise but the dishes came out one at a time so that the first of us had finished long before the last started eating.
The pool was good. Excellent for the children and the adults. The staff in the poolside bar were good. Breakfast was OK too.
When leaving, I checked the bill. Sure enough the two drinks that I didn't have to pay for had re-appeared in it. I refused to pay for them again. A call to the manager was required before a new bill was prepared without them. Just to be sure, I wrote "Zero" in the place where it said "Tip".
It wasn't so much that the rooms weren't ready at 2:00. If they had said "Very very sorry, short staff today. Please have a free drink at the bar while you wait", we might have understood. Instead, they made it very clear that the guests were there for the convenience of the staff and we should stop bothering them when they were busy.

Will we stay there again? Do we recommend it to you? No.

Room Tip: Tip to help travellers choose a good room: Choose one in a different hotel.
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  • Stayed April 2012, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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324 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
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English first
Dubai, United Arab Emirates
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed April 23, 2012

I have used this hotel before.
It is well positioned in Pattaya...whatever you wish to do.
The teb Bhat buses are easy to use, and pass the hotel.
Rooms are obviously not "five star", but are clean, and have everything you require.

House keeping staff are very helpful, if you require extras.

Pools are very nice, and there is good wifi connection.

Room Tip: Ask for poolside room
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  • Stayed February 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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baroda , India
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed April 15, 2012

hotel is clean apart from the room varandas when sometime the dirty sheets which have been removed from the rooms remains there for hours. hotel is located in north pattaya. easy to go every where onto a bath buses which also run from outside the hotel. walking street is far from hotel and you would always need to take transport. Hotel has a good pool which is clean and family oriented. take rooms on the ground floor as there is no lifts anywhere. rooms are cleaned everyday with new sheets and towels and two bottles of free water. breakfast was good but you get bored with it if you are staying for more then 2 days as the menu is the same. we stayed for 4 days and on the last day i didn't fancy it any more. Air cons are outdated and didn't work in one of my rooms, which even after complaining the reception staff refused to accept that it is not working properly. after a heated argument they moved me to other bigger rooms, but they gave me a room on 3rd floor and there is no lift.

If you are booking through booking.com beware that they pre-authorise the credit card before you arrive so when you get the bill there is going to be extra charge of service tax and currency conversion. the reception staff refused to reverse the authorisation.

Room Tip: choose a ground floor level room
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  • Stayed April 2012, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Plymouth
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed April 9, 2012

Ok,stayed at sabai lodge for 15 nights at the end of march/begining of april.The hotel was fairly clean but a little noisy as there where quite a lot of children staying there who liked to be up early.!!!
Even though we booked through their own website we had to move rooms halfway into our stay which was more expensive(which we had to pay),in the new room the safe didnt work and they never sorted this problem out the whole time i was there,luckily a freind was at the same hotel so i used his safe!!!
A few minor niggles but i would probably stay in Sabai Inn,just across the road for more peace and quiet next time.

  • Stayed March 2012, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scotland
Senior Contributor
29 reviews 29 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed April 8, 2012

This is a good little lodge style hotel tucked away in North Pattaya. It comprises low bungalow style rooms around three pools and is surprisingly quiet and secluded as long as you avoid the rooms right at the back of the hotel. Rooms vary in standard and price, mostly by proximity to the pools. The rooms are clean, well kept and maintained and the staff are very welcoming and friendly. Food at the hotel is generally good and the breakfast both American and Thai of a reasonable to good standard.

I've stayed here many times over the last five years and look forward to returning. Wifi although not fast is free and room prices are reasonable.

TV has a limited range of channels.

This is not, nor does it pretend to be a 4 or 5 star establishment and is priced accordingly, for what you pay you will not find much better in the area.

Note that johnT (review) is in my opinion a spoiler and his views do not equate with any of my MANY experiences of staying at this hotel. I have no connection with the hotel, my company books me in there and none of the people I work with have had the sort of experience he describes.

Room Tip: Pick a room on the ground floor level and stay away from the back of the hotel where it abuts a busy...
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  • Stayed January 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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uk
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed April 2, 2012

Stayed here in January 2012 hotel and staff were first class, pool and pool area good and always clean and tidy. rooms spacious and had clean bedding and towels daily.
I would recommend this hotel for location alone

  • Stayed January 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
44 reviews 44 reviews
24 hotel reviews
Reviews in 14 cities Reviews in 14 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed March 30, 2012

stayed here in march for ten days,found the place really good,The staff were amazing,from the reception to the poolbar to the cleaning staff were all great.The food was very good,the hotel is in a great location,about 150 yards from the beach,and I found it very good value for money

Room Tip: check out tripadvisor before booking,get rooms off ground level
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  • Stayed March 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sabai Lodge

Address: 380 Moo 9, Pattaya Soi 2, Pattaya, Thailand
Location: Thailand > Chonburi Province > Pattaya
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #115 of 377 Hotels in Pattaya
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sabai Lodge 3.5*
Number of rooms: 182
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Also Known As:
Sabai Hotel Pattaya

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