We chose this hotel from the internet for a weekend break for my wife's extended family. We booked 7 rooms for one night. The rooms were mediocre at best. We could just about have accepted that. However our stay was completely ruined by the rudeness, arrogance and complete lack of helpfulness shown by the reception staff.
My wife and I stayed in in a different hotel in Pattaya the night before. The family were due to arrive from Bangkok at 12:00. Check in time is advertised for 2:00. My wife's mother is elderly and has a bad leg. We went to ask if there was any possibility of one room being available before 2:00. We were told, very shortly "No". Not a good start.
When the family arrived, we all sat in the bar until just before 2:00 with all our cases. Then one room on an upper floor was made available, but we weren't allowed to check in. All 15 of us squeezed in. My wife and I went to enquire about the other rooms. "You must wait one hour" I was told (i.e to 3:00 pm). Naturally I complained. The answer: "You book 7 rooms. We only have 2 staff. You must wait". Of course, the fact we had booked 7 rooms was irrelevant. They could have been booked by 7 different people. I walked away. The receptionist said - in Thai - to my wife (who is Thai) "Why doesn't he understand - he must wait". On hearing about this, I returned to reception and asked to see the manager. "He is not here - you can see him later". "Call him", I said "I will talk to him now". He apologised and said he would talk to the reception staff and see what could be done. My wife listened to our end of the conversation, and was absolutely infuriated. Clearly knowing that she was being overheard, and clearly not caring, the receptionist was laughing and joking with the manager and talking rudely about us". It was now about 2:30pm. The receptionist made one room available to my wife and I, and said that the manager would come and see us "Now". We checked in. The receptionist threw our passports along the reception counter at us when she had finished with them. We waited for 1/2 an hour. Nobody came. 3:00pm. "Where is the manager and what about the other rooms?" "Manager busy and you must wait one hour more for other rooms". Enough. I refused to pay for the drinks my wife and I had drunk while waiting for the manager and the whole family went out to seek food.
When we got back about an hour later, all the rooms were ready and the manager was there. He apologised profusely, and agreed that I need not pay for the drinks. I demanded something more than apologies, and he agreed that we would be credited with 1000 baht at the bar.
The rooms were rotten. Musty, poor decoration, mosquitoes, Antique aircon. Our "view" was of a blank wall one metre away.
Dinner was OK foodwise but the dishes came out one at a time so that the first of us had finished long before the last started eating.
The pool was good. Excellent for the children and the adults. The staff in the poolside bar were good. Breakfast was OK too.
When leaving, I checked the bill. Sure enough the two drinks that I didn't have to pay for had re-appeared in it. I refused to pay for them again. A call to the manager was required before a new bill was prepared without them. Just to be sure, I wrote "Zero" in the place where it said "Tip".
It wasn't so much that the rooms weren't ready at 2:00. If they had said "Very very sorry, short staff today. Please have a free drink at the bar while you wait", we might have understood. Instead, they made it very clear that the guests were there for the convenience of the staff and we should stop bothering them when they were busy.
Will we stay there again? Do we recommend it to you? No.
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- Also Known As:
- Sabai Hotel Pattaya