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“Unfortunate bad stay.” 2 of 5 stars
Review of Garden Cliff Resort and Spa

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Garden Cliff Resort and Spa
4.5 of 5 Hotel   |   222/20 Moo 5, Soi 16 Naklua,, Pattaya 20150, Thailand   |  
Hotel amenities
Ranked #83 of 387 Hotels in Pattaya
Los Angeles, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Unfortunate bad stay.”
2 of 5 stars Reviewed March 28, 2015

We booked two rooms. We wanted to be near the sanctuary of truth. Also, the hotel looked amazing online. We hardly even make it through the first night. This is the first bad rating I have had to write. It's unfortunate I had to give this hotel a low rating. The entrance, the view and the infinity pool looked absolutely lovely. The front desk staff, the concierge were all very kind, professional and spoke english well. It all went down hill from there. We literally left on night two and checked into another hotel. We told them about the bugs in our room, the shower that over flows into the bathroom and the nasty little smelly resturant bar upstairs. We also informed the front desk about other situations. They refused to refund us. We didn't let that ruin our trip we just stayed in another hotel that meet our standards.

Stayed March 2015, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anna T, Guest Relations Manager at Garden Cliff Resort and Spa, responded to this review, 5 weeks ago
Dear Valentinatime,

I want to sincerely apologize for the problems you encountered during your recent stay. I can assure you that we take our guest's feedback very seriously and are addressing every point in your review. Your honest feedback allows us to work on the problems we have and become a superior hotel for our guests.

We strive every day to have 100% guest satisfaction and we value our guest's comments as they help us to reach that 100%.

Best regards,
Anna T
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266 reviews from our community

Traveler rating
    75
    130
    35
    10
    16
See reviews for
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Russian first
  • Thai first
  • Any
English first
Bangkok, Thailand
Contributor
20 reviews 20 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 of 5 stars Reviewed March 10, 2015

It was quiet but very nice experience. The hotel is pretty far from the busy town streets. It's got its small but good beach. The spa was great. The food was nothing special. I loved the infiniti swimming pool!

  • Stayed July 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anna T, Guest Relations Manager at Garden Cliff Resort and Spa, responded to this review, March 11, 2015
Dear Lenochka2014,
We are delighted to hear that you enjoyed your stay with us. We try to give our best service, make it a peaceful and relaxing destination and it's a bliss that our guests can feel it during their stay.

We appreciate you staying with us and hope you will be able to return soon!

Best regards,
Anna T.
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Colorado
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 18, 2015 via mobile

Outstanding, inexpensive, clean, quite, great food,fantastic staff. staff more than helpful for tours and outings. One of my favorites. Infinity pool. Private pools. world class spa. Modern rooms, ac, WiFi, international breakfast buffet.

Stayed March 2014, traveled with family
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anna T, Guest Relations Manager at Garden Cliff Resort and Spa, responded to this review, February 23, 2015
Dear Leo,

Thank you for finding time to leave your comments about our hotel.
It makes us happy to get feedback like yours from our guests. We will make our best to provide same level of service to our guests and make our hotel the best destination for those who are looking for a runaway retreat. Here we try to create the ambiance of tranquility and serenity which you can only find on the quite side of the Siam Gulf. You can relax in our spa or take time for a walk along the private beach. Anyway everyone can find his best way to take rest in our hotel.

We certainly look forward to welcoming you back again soon.

Best regards,
Anna T.
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Lyon
Contributor
18 reviews 18 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed February 14, 2015

Pattaya is certainly not everyone's cup of tea - but not all that is gold does glitter. Yes, the surroundings are under construction. And you are not in the most glittery and fancy place of town. But if you take a moment to look around you will find an oasis of peace and calm, with really special and autentic restaurants around, not pretentious and peaceful. Be it watching the beauty of the sea which you can see from every room and where the sun sets every night in all the colors that nature can provide. Or the beautiful wooden temple just a few minutes away (which is worth a visit by the way!). Be it the endless pool with a pool bar where you sit on stone turtles (!) and can have delicious cocktails and drinks (they have happy day there not happy hour, meaning from like 11 am to 5 pm buy 1 drink get one free <--- can get quite dangerous). A shuttle bus takes you back and forth to the Central Shopping Center several times a day for free. And if you feel like diving into all the excitements, experiences and follies of the Pattaya nightlife it is just a cab ride away - giving you the real choice to escape it again should you feel like it and return to the quit and piece the Garden Cliff Resort and Spa can provide. The spa is a little on the expensive side but offers a wide range of treatments, including the princess treatment which every princess (and those who whish to be become it) should give a go (yes there is a milky bath and there are gold leaves involved...\o/). The food at the hotel itself is not fantastic but the kindness of the service compensates. Do not order coffee to the room - it will be cold. Walk yourself down to the lobby bar for some good coffee (or take the free shuttle bus to Central where a Starbucks will fullfill all your coffee dreams). The lobby itself is so beautiful that you will not mind spending time there, in the mornings to watch the sea, in the evening to enjoy the music a life band provides and to have a few drinks. In the evenings you can also walk down to the beach and have food and drinks there, on mats on the sand, watching sunset and sea. All in all, hidden beyond the imperfections, you will find a hotel that will touch you and stay in your heart forever. Dragon horses included (you'll see) :)

  • Stayed November 2014, traveled with friends
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anna T, Guest Relations Manager at Garden Cliff Resort and Spa, responded to this review, February 22, 2015
Dear Alexandra,

Thank you for taking time to post your feedback about your stay in our hotel.
There’s nothing more satisfying for us to know, that you have left with a smile and we eagerly await your return. We always try to give our best service to our guests. You are right saying that our hotel is a perfect place to run away from hot, loud and noisy Pattaya. Here you can find your peace taking time to observe the tranquility of the Siam gulf and beautiful sunsets or relaxing in our spa, which can provide you all kinds of spacious and calming treatments.

We hope to see you very soon again.

Best regards,
Anna T.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Limassol, Cyprus
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 11, 2015

We stayed for 2 weeks with my husband and friends. We had wonderful time there. The hotel was nice clean with great spa and lovely poll bar. Very freidly stuff like everywhere in Thailand. Good prices great rooms. But u got to know u pay u smoke u don't tips u don't smoke in the hotel :)

  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anna T, Guest Relations Manager at Garden Cliff Resort and Spa, responded to this review, January 27, 2015
Dear Ivanka,

Thank you for taking time to write review of our hotel!

I am glad that you had great time while staying with us. I will share your good comments with our staff. We all work hard to make our hotel a place to remember.
As for smoking, our hotel in mainly a non-smoking one. We have special smoking areas at each hotel zone and you are also more than welcome to smoke on the balcony of your room, as our staff can provide you with an ashtray.

We hope to see you again soon!

Best regards,
Anna
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Nairobi, Kenya
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed January 5, 2015

Stayed here for Christmas 23rd- 26th December, staff are very warm and friendly but can't speak English very well which was a challenge especially at the hotel restaurant and when ordering room service. The spa was also quite nice. I wasn't a fan of the location though, the hotel is very nice but the area surrounding the hotel especially on the way in made it look insecure. Also it was a bit far from main malls as well as nightlife.Otherwise the view is breathtaking, as well as the rooms, overall a great experience for people who love to laze by the pool and really relax.

Room Tip: If you love a good view, may as well pay extra for the sea front room.
See more room tips
  • Stayed December 2014, traveled with family
    • 2 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anna T, Guest Relations Manager at Garden Cliff Resort and Spa, responded to this review, February 23, 2015
Dear Sandie,

Thank you for choosing our hotel to be your vacation destination for this year Christmas.
We have addressed the issues that you mentioned to our concerned management team to take action and improve our service.
As for location we are situated in the quite North Pattaya beach which gives you a chance to relax in peaceful ambiance, as the hotel was built the way so no outside noise would bother you while you are at the swimming pool or at the beach. And for our guest convenience we have free shuttle bus or taxi service just outside of lobby that can take you to city center in less than 15 minutes.

Thank you again for your feedback. We look forward to welcome you back again.

Best regards,
Anna T.
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Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 4, 2015 via mobile

my experience at the garden cliff was positive.
Staff-excellent
Rooms-excellent
Amenities-excellent
Two negatives as follows
Location as far as finding the place was challenging
Food-food was very good at dinner but breakfast needs work...not in quality but serving and keeping food at a food safe level. I'm in the food business so it was disappointing and a little scary when food is held at below food safe levels 140 f or 60 c....more needs to be done in this area management....I'm sure your reading so get them some thermometers.
Again every other aspect of my stay was positive. Go there it's good

Stayed January 2015, traveled solo
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anna T, Guest Relations Manager at Garden Cliff Resort and Spa, responded to this review, February 23, 2015
Dear Mike,

Thank you for taking the time to detail your experience and for bringing to our attention those aspects . Your feedback has been of benefit to us, as it has enabled us to take a closer look into those areas of our service that need to be improved. We are happy that you enjoyed your time spent with us.

We truly hope that you will consider returning to our resort again in the future.

Best regards,
Anna T.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Garden Cliff Resort and Spa

Address: 222/20 Moo 5, Soi 16 Naklua,, Pattaya 20150, Thailand
Location: Thailand > Chonburi Province > Pattaya
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Spa
Hotel Style:
#27 Spa Hotel in Pattaya
#47 Luxury Hotel in Pattaya
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Garden Cliff Resort and Spa 4.5*
Number of rooms: 249
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Also Known As:
Garden Cliff Hotel Pattaya
Garden Cliff Pattaya
Sofitel Pattaya

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