We (a family of 4) stayed for 3 nights. We had 2 adjacent rooms in the new wing for the 1st night but later changed to the older / main wing for the next 2 nights. The rooms in the main wing are a little smaller than those in new wing but are better / have a better view and are quieter. The rooms have good spacious balconies. Cleanliness is so-so.
Breakfast spread is good for a non vegetarian but offers very limited choice to a vegetarian. The best part is the view you get if you choose to have your breakfast along the poolside facing the beach. In room service is good and the food servings are generous. The restaurant in the new wing has Indian menu as well. We tasted the best deep fried shrimp cake of our Thailand tour here.
The location is good - right on the beach road / beach. There are many good restaurants, pharmacy, ATM and 7 eleven around.
It could have been a great stay but for a poorly trained staff. Poor english language skills - have to speak really s l o w l y to get your message across. professionalism / service orientation is missing and it is a 'take it easy' attitude that is reflected. On our second evening, the electricity failed in our kids room and I had to spend a good 2 hours to get them to respond adequately. Finally an escalation to the night duty manager sorted things out and we were moved to our new rooms in the main wing. We would have definitely considered this hotel for a revisit but for the poor services which is a shame for an otherwise good hotel.
- Official Description (provided by the hotel):
- Our Superior, Deluxe, Executive Deluxe Rooms and Suites provide a fresh, spacious and comfortable accommodation for our business and leisure guests. Small conveniences like the coffee maker, hair dryer and international direct dialing make all the difference. The large windows provide lots of natural sunlight. All guestrooms are conveniently equipped with a large writing desk, cable TV with international channels, private terraces and wireless Internet access, so whether our guests are here for business or pleasure, they are sure to enjoy their stay. ... more less
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- Also Known As:
- a-One The Royal Cruise Hotel Pattaya
- a-1 The Royal Cruise