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“Good Hotel let down by average service” 3 of 5 stars
Review of A-One The Royal Cruise Hotel

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A-One The Royal Cruise Hotel
4.0 of 5 Hotel   |   499 North Pattaya Beach Road, Pattaya 20150, Thailand   |  
Hotel amenities
Ranked #96 of 387 Hotels in Pattaya
Gurgaon, Haryana, India
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
“Good Hotel let down by average service”
3 of 5 stars Reviewed June 20, 2012

We (a family of 4) stayed for 3 nights. We had 2 adjacent rooms in the new wing for the 1st night but later changed to the older / main wing for the next 2 nights. The rooms in the main wing are a little smaller than those in new wing but are better / have a better view and are quieter. The rooms have good spacious balconies. Cleanliness is so-so.

Breakfast spread is good for a non vegetarian but offers very limited choice to a vegetarian. The best part is the view you get if you choose to have your breakfast along the poolside facing the beach. In room service is good and the food servings are generous. The restaurant in the new wing has Indian menu as well. We tasted the best deep fried shrimp cake of our Thailand tour here.

The location is good - right on the beach road / beach. There are many good restaurants, pharmacy, ATM and 7 eleven around.

It could have been a great stay but for a poorly trained staff. Poor english language skills - have to speak really s l o w l y to get your message across. professionalism / service orientation is missing and it is a 'take it easy' attitude that is reflected. On our second evening, the electricity failed in our kids room and I had to spend a good 2 hours to get them to respond adequately. Finally an escalation to the night duty manager sorted things out and we were moved to our new rooms in the main wing. We would have definitely considered this hotel for a revisit but for the poor services which is a shame for an otherwise good hotel.

Room Tip: The old wing has a little smaller but better rooms. The old wing is quieter but under renovation.
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  • Stayed June 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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554 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (101)
Date | Rating
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  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Hungarian first
  • Indonesian first
  • Italian first
  • Japanese first
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  • Russian first
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  • Thai first
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English first
New Delhi, India
Senior Contributor
37 reviews 37 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed June 16, 2012

Plus points:-

:- Location is good just opposite beach
:- Rooms are spacious and clean.
:- Food , had only breakfast which was also pretty decent with many options to eat.
:- Swimming pool with Jacuzzi is also very good.

Negative
:-Found little language problem in staff.
:- The rate of items in Mini bar are to much so its better to avoid using the same however good part is that , they allow food items from outside

Over all its good place to Stay.

  • Stayed April 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Cuttack, India
Top Contributor
65 reviews 65 reviews
45 hotel reviews
Reviews in 26 cities Reviews in 26 cities
148 helpful votes 148 helpful votes
3 of 5 stars Reviewed June 13, 2012

We had stayed in the newly built building at the back side. Location is excellent. Staffs in all segment are not skilled and not well trained, need lot of experience and training. Approach to Guests are not good. Bath Rooms fittings found to be defective. Complementary Water Bottles were missing. Rooms were clean but not great as expected. Food quality was average. But the hotel is very close to the Sea Beach and the Beach Markets. I would advise the Visitors to opt Rooms in the Front Building which are better, what I felt later.

Room Tip: Don't go for the New Zone at the back building.
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  • Stayed June 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai (Bombay), India
Senior Contributor
37 reviews 37 reviews
30 hotel reviews
Reviews in 29 cities Reviews in 29 cities
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed June 13, 2012

Nice place and decent service.. New block is facing some shed and does not give a great view but the place is good. Better hire a bike as a quite far from walking street. Could get better in this cost near walking street right bang on the beach.


Didn't find this place as appealing... :(

Room Tip: Don't choose the new wing go for old building facing the beach
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  • Stayed April 2012, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Sentosa Island, Singapore
Senior Contributor
32 reviews 32 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed June 2, 2012

situated just opposite the beach it was like heaven on earth. Nice big rooms and a big swimming pool. Very near to the beach and all other night life attractions. Excellent food and amenities.

  • Stayed December 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Thane, India
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
Reviews in 17 cities Reviews in 17 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed May 19, 2012

I stayed in this hotel and found this property value for money. the look and feel of this hotel is like cruise. The large reception, the spacious rooms, lipsmacking breakfast makes your stay evergreen. would like to come back for one more stay.

Room Tip: Rooms on the south and corner suites are quite nice.
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  • Stayed June 2011, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Delhi, Delhi, India
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 17, 2012

We were quiet contented with the ambience ,services n the buffet of the hotel.Its location gives it the added value of being a hotel to look for.The excess to the nearby tourist markets adds on to be the icing on the cake. But the reception staff is totally discourteous n ill-mannered. They need to be more dignified and humble in their approach towards the tourist.Overall i was happy being a part of it !

  • Stayed May 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about A-One The Royal Cruise Hotel

Address: 499 North Pattaya Beach Road, Pattaya 20150, Thailand
Location: Thailand > Chonburi Province > Pattaya
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#30 On the Beach Hotel in Pattaya
#50 Luxury Hotel in Pattaya
Price Range (Based on Average Rates): $
Hotel Class:4 star — A-One The Royal Cruise Hotel 4*
Number of rooms: 465
Official Description (provided by the hotel):
Our Superior, Deluxe, Executive Deluxe Rooms and Suites provide a fresh, spacious and comfortable accommodation for our business and leisure guests. Small conveniences like the coffee maker, hair dryer and international direct dialing make all the difference. The large windows provide lots of natural sunlight. All guestrooms are conveniently equipped with a large writing desk, cable TV with international channels, private terraces and wireless Internet access, so whether our guests are here for business or pleasure, they are sure to enjoy their stay. ... more   less 
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Also Known As:
a-One The Royal Cruise Hotel Pattaya
a-1 The Royal Cruise

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