Originally received an attractive rate per month and planned to stay for two months. During the first month made two week long trips to Chaing Mai, but had prepaid etc. So, not using electricity, but paying for the hotel was anticipated.
Received an offer to stay at a condo we later purchased "to see if you like the place" so I let them know that I would be staying one month instead of two months. At checkout they changed the rate, inflated the restaurant bill, added charges for things not used and presented it to me as the cab arrived to fly to Chaing Mai for the second time. They had four days notice and planned this beautifully. There was no time to complain officially and catch my plane.
I knew to chalk this up to experience, talked to my Thai attorney about it, but as all is written in English it is not enforceable. (contracts of all types must be written in Thai to be enforceable in Thailand). I have met other expats who told me that their rooms are extreemly run down although my two room suite was nice. All told with what he inflated the bill for I paid for two months anyway. Be warned. The owner Jaap is charming, intelligent, and crooked as a dogs hind leg. He is a Dane, and anywhere he kindly takes you for anything ranging from tailored garments to massages he is obtaining a commission for taking you there. You can do better for pricing on your own.
The restaurant was all right, but not special. Cheap, but not so cheap or good that you would want to eat there nightly. I found Jaap to be publicly abusive to his staff which was an uncomfortable side attraction. Although I now live in neighboring Jomtien I go nowhere near his establishment and actively avoid the sight of this man
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
July 2, 2008
As the GM of the Flamingo Hotel*** I can assure you that I am a Dutchman, not a "Dane".
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I only just became aware of the various negative comments made in the above mentioned review.
I remember these two elderly American chaps very well and my first observation would be to note that they have neglected to include in this information, the fact that they were clearly quoted a rate for 1 month and a rate for 2 months. So when they checked-out after their 1 month stay, the rate went from Bt. 1,050.-/day (this is for a suite !), based on a 1 month stay, to Bt. 1,650.-/day, which is based on a 2 months stay, as included in their initial quote.
Secondly; they had breakfast & dinner in our very popular Renoir's Restaurant almost every day and thoroughly enjoyed it, or so they kept telling me.
They claim that I use 'abusive language' towards my staff ? ? That is utterly untrue and any regular guest here will tell you so.
But what really takes the cake, are the remarks about me taking them, in my own car, to a very reputable tailor, at the other side of Pattaya. The elderly lady owner drove them back & forth thereafter, since one of these chaps has a problem walking. I assure you that no commissions were exchanged. I also drove them to the Bangkok Pattaya Hospital (in my own car) and everybody knows that there are no commissions paid there either !
Also; at the Flamingo Hotel*** we do not have any "run-down" rooms and I am utterly surprised why they suggest this.
I am not saying that we are perfect, or that everything at the Flamingo Hotel*** is perfect - but I do claim that we do our uttermost best to make our guests as comfortable as possible. We're on 24/7 standby in case of medical emergencies (as these two have experienced and no charge was made, whatsoever !). It's all part of the service we're happy to provide.
Funniest thing was, that at the time of their check-out, neither of these two chaps complained and or made any negative comments; which they shouldn't have, since everything was done in accordance with our previously agreed upon terms.
I shall chalk this one up to experience, but it does leave me with a slightly sour taste in my mouth, especially after bending over backwards to accommodate this couple.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.