We booked for a couple of days and upon arrival we have been impressed with the design and layout of the lobby. The staff at the front desk was very friendly and accommodating. When entering the room however we looked out the window to find a construction side next door. Workers could look into our room and we did not feel there is any privacy to relax and enjoy, so forget using the balcony.
The room itself was luxurious but kinda small. The hotel has a nice roof top pool and bar but service levels need to be improved. Lots if staff standing or sitting around and don't pay much attention to guests, but their mobile phones. So we had to waive or go to the bar to place our order at times.
Breakfast buffet was good and had a great selection of international and local food.
Getting around town however is quiet difficult as you either have to stick to the shuttle bus times which in our opinion are not thought through, or you have to wait for a taxi that want to take you to town but as we found out later they overcharged us 300-400 baht!!! The hotels bellmen could have advised us
about it before running into the trap.
Another issue we discovered from time to time was a distinct awful smell from the drain pipe in the bathroom. Not very pleasant!!
The surroundings also don't match the upscale hotel, which is not the hotels fault but gives an unsafe feeling when ever we went out especially in the evening times.
The beach a view meters walk away was nice compare to beach road or other areas we went.
Overall an ok experience but their are better hotels around like the Sheraton or centara mirage we stayed in the past.
- Official Description (provided by the hotel):
- This luxury hotel from Centara Grand is located at the southern end of Pattaya and a few steps from the beautiful beach. The five-star Centara Grand Phratamnak Pattaya features a stylish design with a dramatic marine themed lobby, Italian furnishings, and a pool and Jacuzzi on the rooftop. The hotel features 165 exquisitely appointed guestrooms, each including Smart TV, Nespresso machines, a large balcony or terrace, refrigerator, delicate cotton bedsheets, in-room safe and rain shower. Family rooms and suites are available. Restaurants include Oceana for breakfast and dinner and the signature Ruffino Restaurant & Lounge that offers superb views across the bay from its rooftop location. Breeze Beach Club directly on the beach serving light meals and refreshments during the day and which becomes a relaxing lounge in the evenings. There is also a bakery, fitness centre, concierge, and complimentary wireless internet access. A complimentary shuttle service operates to the centre of Pattaya, and transfers to and from Suvarnabhumi Airport can be arranged. Centara Grand Phratamnak is perfectly located for enjoying the attractions of Pattaya, which include a large number of golf courses within easy travelling distance of the hotel. ... more less
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