On a recent visit we drove to a sparkling clean car park. Upon checking in, the receptionist could not find our prepaid documents and seemed very unorganized. Her assistant immediately found the documents in the blue basket with only a couple of reservations the woman had gone through 3 times!!!! Upon going to our room we found it to be simple and adequate, no decorations but functional. The BellHop left the luggage cart outside our door for 2 hours+!!! We went to use the toilet and it had NOT BEEN CLEANED....disgusting view!!! (and no soap). We went to front desk to complain to same receptionist and she said they would send someone up to clean. After ONE HOUR of waiting we again went to reception as we were going out to eat AND needed the use of a "toilet"!!!! Note: Public toilet on first floor PLUGGED.... Very disappointing. Upon our return our room toilet was cleaned. Hallways dark and going into room is dark until you find the key slot for electric...not easy. We stayed 2 nights but we would not return given service and felt the price of hotel room too much given standards.i!!! We asked for manager to give us feedback on what they did to resolve our problem so it does not happen again but NO RESPONSE after 1 week. We feel Trip Advisor has overrated this hotel. Note: We have lived in Thailand over 15 years and know the standards. KD
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