A complete nightmare, avoid this hotel.
We arrived at the hotel at 1pm, was not seen to until 30 minutes later. No one acknowledged us, no welcome drink or even a welcome at all. We sat in reception and got bitten so badly by mosquitos whilst waiting to check in it was unbelievable.
We checked in the rooms, these were very nice until you got in the bed, which you shared with the mosquito's. Could not open the balcony doors as there is a warning sign - yes you guessed mosquito's.
The grounds/pool are lovely but you cant spend time in them as you will be bitten by mosquito's.
Breakfast is fantastic.
On checking out, they do not let you go until they have checked each and every inventory in the room - leaves a sour taste!
Location - terrible location, in the seedy part of Pattaaya, no good restaurants nearby so need to go to the main part.
Hotel food is excellent though.
We checked out early as it was not worth us ruining our holiday.
All in all, the brochures are not a true representation of the hotel and even though the grounds are lovely you cannot explore as there are too many mosquito's. They have so many plants all over the hotel but they do not invest in keeping the mosquito's out. I have stayed at many hotels with similar grounds but never had such a problem with the mosquito's. We had to purchase their mosquito spray, which was half empty when given to us. They cut to many corners.
Also not very safe, we went as a group and had two rooms, very often we got our keys muddled up but after several attempts we were able to open each other's doors with the wrong key. Also the hotel is not well lit and in the nights it does not feel very safe walking around. They have only one security guard and really anyone is allowed to come in and out as they please.
Just to say I am not very picky when it comes to hotels and very rarely have complaints but feel you should read this before booking as it easily can ruin your holiday and more importantly you do not feel safe at this hotel in the nights.
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