Dear Valued Guest,
It’s a great pleasure to hear that you had an enjoyable stay with us in our beautiful resort. Thank you very much for taking time to post a great review on you recent vacation, we all very much appreciated it.
We are happy to hear how much you enjoyed our lovely room with an amazing sea view from your private balcony, the private beach, and our Funtasea, the best edutainment centre in Pattaya! We love our new renovated honeymoon suite as well, and thank you for the compliments, we appreciate your business.
We greatly appreciate your kind words towards our Team Members. I’m very proud to lead so many talented people who all share a strong passion for hospitality, their excellent skills being one of our Hotel’s main strength, our associates make it their mission to provide you with excellent customer service and we are pleased to read that they have made your stay with us a memorable one and we will definitely congratulate them.
I would like to take this opportunity to thank you for choosing to dine and explore our 11 award-winning restaurants and for your feedback. Do expect enhanced levels of commitment on every visit. Our restaurant specializes in serving an array of scrumptious International cuisine and it is good to know that you relished the food served here. Our Chef Massimo at Rossini - The Godfather’s Favourite restaurant, one of the Royal Cliff’s culinary pillars, will be pleased to know that you enjoyed his Italian food offerings, were only fresh ingredients are used for all dishes.
Your comments will serve as an added inspiration to consistently maintain the high standards you have experienced, and which are one of the trademarks of our brand.
With 100% guest satisfaction as our target, we have also noted down your concern regarding our swimming pool common area. The feedback of our guest is extremely valuable to us and serves as a tool to implement improvements and enhancements throughout the resort and our service quality. I will certainly share your feedback with my team during our next meeting, thanks for sharing!
Once again, thank you for choosing the Royal Cliff Hotels Group - The State of Exclusivity & Fascination. It was a pleasure to have you as our guest!
Sincerely yours,
Antonello Passa
General Manager