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“Good hotel, excellent Spa” 4 of 5 stars
Review of Royal Cliff Beach Hotel

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Royal Cliff Beach Hotel
5.0 of 5 Hotel   |   353 Phra Tamnuk Road | (part of the Royal Cliff Hotels Group), Pattaya 20150, Thailand   |  
Hotel amenities
Ranked #20 of 377 Hotels in Pattaya
4.5 of 5 stars 562 Reviews
London, United Kingdom
Senior Contributor
35 reviews 35 reviews
14 hotel reviews
Reviews in 19 cities Reviews in 19 cities
19 helpful votes 19 helpful votes
“Good hotel, excellent Spa”
4 of 5 stars Reviewed January 2, 2013

Stayed 2 nights at the hotel. I was meeting up with my cousin and sister in law. The hotel is very nice, rooms are spacious but it was very crowded. The breakfast in the morning wasn't fun give the crowd, probably best to come right at the open. The swimming pool area and the pool bar was great. We spent an entire afternoon and evening at the pool bar and stayed till close. The spa facility is excellent and a must do if you stay at the hotel. I took 90 mins Thai massage on both days. You enjoy the jacuzzi, sauna, steam room before the massage which is amazing. The massage itself was very relaxing and highly recommended. We also ate at the Indian and Italian restaurant at the hotel and both were quite good.

  • Stayed November 2012, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Royal_Cliff_Hotels, General Manager at Royal Cliff Beach Hotel, responded to this review, January 4, 2013
Dear Valued Guest

Thank you for choosing Royal Cliff on your recent stay in Pattaya and for taking the time to write a review. We truly appreciate your compliments and are delighted that you gave us the "excellence" status.

Service is of utmost importance here at Royal Cliff Hotels Group and therefore it is very encouraging to read your comments which I will pass on to our Spa and Food & Beverage team (Italian and Indian).

Your comments are very much appreciated as it will inspire our team to continually keep up the highest standards and quality of service.

It was a pleasure to have you as our guest.

We look forward to welcoming you again soon at Royal Cliff Hotels Group!

Best wishes,

Christoph Voegeli
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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562 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (130)
Date | Rating
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  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
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  • Italian first
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  • Vietnamese first
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English first
Tehran, Iran
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 1, 2013

we experienced a warm atmosphere in the hotel until the time of checking out,the problem rose with a manager.although we had completely paid our expences to our travel agancy in advance,but hotel didn't pay back our 300 usd deposit which we had paid ourselves.They claimed that our agant hadn't paid our booking expences,that was not our fault.Actually we paid 700baht more to chek out without having any recipt,which we could clim back home of our travl agancy.The unpleasant way that we were treated at that time,which caused a lot of tensions,completely ruined all the lovely days we spent there. V.Malek

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Royal_Cliff_Hotels, General Manager at Royal Cliff Beach Hotel, responded to this review, January 4, 2013
Dear Valued Guest,

Thank you for choosing The Royal Cliff Hotels Group on your recent stay in Pattaya and for taking the time to write a review.

I was very concerned to read your feedback in regards to the deposit and payment. We have reviewed your documents and found the following facts:

You arrived to the hotel with the tour guide of the local travel agent who assisted you to check in. During that time our staff advised the guide that the travel agent (company) did not (pre-pay) pay the room yet and that is why we had to ask you for USD 300 a deposit.

However, on your departure day still no arrangements were made by the agency to pay your room so that we had to ask you to settle the outstanding balance of THB 700.

Unfortunately, the poor response of the travel agent resulted in a negative departure experience which would not have happened if the agent would have followed the established credit policy correctly.

We hope that you will not let this experience deter you from returning to Royal Cliff Hotels Group. We have many exciting developments happening this year and it will be a shame if you missed it. We look forward to welcome you back in not too distant future.

Best wishes,

Christoph Voegeli
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ahmedabad
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed December 21, 2012

i think the Best property in town, but lit far from town. but will get easy transport option. Its Royal, no doubt in that. prominent and happening location. average but good hygienic food. good and supportive staff. and huge too.

  • Stayed January 2012, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Royal_Cliff_Hotels, General Manager at Royal Cliff Beach Hotel, responded to this review, December 21, 2012
Dear Valued Guest,

Thank you very much for the lovely comments about Royal Cliff Hotels Group on tripadvisor.com.

It was great to read your generous review about our hotel and it will be my pleasure to share that with our staff.

I was very concerned to read that you found the food “average” and we are very keen to better understand what we missed.

We appreciate that you will mail us additional details (e.g. day, time, restaurant and what was unsatisfactory – taste, texture, variety … etc) so that our culinary team can take corrective action. Please email wannarat@royalcliff.com.

It was a pleasure to have you as our guest.

We look forward to welcoming you back to a another memorable stay at Royal Cliff Hotels Group and take the opportunity to wish you and your family a Merry Christmas and a happy New Year.

Best wishes,

Christoph Voegeli
General Manager
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Sharm El Sheikh, Egypt
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed December 17, 2012

we spend 4 night at a mini suite sea view , it was at the 9th floor with fantastic view & very nice bathroom, the only thing it was the connecting door with other room which can easy hear them & they hear you.

Food was very nice at the main restaurant & at the italian restaurant which we tried .

Staff at the reception was so helpful , the italian restaurant was perfect with a special service , all staff are friendly even the bus drivers,security,gardeners & the health club staff all were special & doing their best to make you happy.

the only problem of the royal cliff is the location but the best idea to save your money & time just rent a scotter.

Thank you all Royal Cliff Staff for your hard work.

looking forward to go back again.

Room Tip: the mini suite is the best with perfict view on top floor.
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Royal_Cliff_Hotels, General Manager at Royal Cliff Beach Hotel, responded to this review, December 20, 2012
Dear Valued Guest,

Thank you very much for your compliments. Your kind words is an inspiration for all of us to continually do our very best.

I have passed your comments to our team and our chefs were especially happy to learn you enjoyed dining at their outlets.

It was a pleasure to have you as our guest.

We look forward to welcoming you back to Royal Cliff!

Best wishes,

Christoph Voegeli
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hobart, Australia
Top Contributor
93 reviews 93 reviews
72 hotel reviews
Reviews in 63 cities Reviews in 63 cities
68 helpful votes 68 helpful votes
4 of 5 stars Reviewed December 16, 2012

After going to Pattaya for some 2 plus decades I had never stayed at Royal Cliff until now. On this occasion I am glad I did. My booking was originally for the main building (there are 4 separate options), but on check in I was advised that I was being upgraded to the Beach Terrace wing. I think this gesture made me appreciate the hotel even more.
The suite was most spacious and quiet, with not only bedroom and bath but a very attractive sitting area leading onto a spacious balcony that overlooked the foreshore, palm trees, garden and nearby water views. The upshot of this one almost did not want to leave the seclusion of the room except perhaps to use one of the many pools or restaurants.
Although there are many restaurant options I really didn't feel the need to go past the Panorama main restaurant off the entrance lobby. There is one major drawback with this restaurant though as it experiences huge crowds on weekends. The consequence is a somewhat noisy and uncomfortable experience with crowds in the room and at the buffet, as well as some guest impatience.
I did find though that the dining rom manager and his staff were quite attentive and obliging as they got to know their clients.
As the hotel complex is located on a peninsula, although a relatively short distance to down-town Pattaya it takes a bit of organising to get there. Firstly the hotel provides a shuttle service to the main gate where one then has to negotiate a price with the Baht bus to either Pattaya or to Jomtien Beach. Cost for this could be around 200 - 300 baht ( $8 - $12) per journey as one has to negotiate the whole use of the vehicle. Alternatively for the more adventurous pillion rider a motorcycle taxi also be found at the main gate (helmet provided) ( 70 - 100baht).
The hotel also does have its own shuttles but the fee starts around 400 baht per journey (approx $16). There is also a shopping shuttle which I did not use.
In general terms I found all staff to be quite professional and pleasant. The only drawback to me was the servicing of the room around 4.00pm in the afternoon (this is a trend in a lot of hotels as they concentrate on room preparation for incoming guests). This means if one is using the room during the day it needs a personal tidy up.
The grounds of the hotel are most spacious, and seem to go on forever, but I noted the masses of concrete paving adjacent to the main hotel (pool/sea side), for there is a need to soften this outlook. Also I was surprised at the lack of colour in the very large main hotel lobby. While there was some greenery I thought the addition of orchids and colour would provide a more welcoming touch.
I will look foward to returning to this hotel again.

Room Tip: Clearly the rooms with a sea view are the most desirable as the afternoon sun also sets on that side...
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  • Stayed December 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Royal_Cliff_Hotels, General Manager at Royal Cliff Beach Hotel, responded to this review, December 20, 2012
Dear Valued Guest,

Thank you very much for taking the time to write a review about Royal Cliff. We are glad that overall you enjoyed staying with us. We truly appreciate your feedback and have taken account all the points you have raised. We have already started an action plan to tackle each issue.

It was a pleasure to have you as our guest.

We look forward to your return.

Best wishes,

Christoph Voegeli
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Horsham
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 8, 2012

Stayed here with my 24 year old Daughter for 4 Days from 24th November. Stated on the reservation that I wanted twin beds. Asked at reception on arrival if the room had twin beds, the checkin staff confirmed that the room had twin beds. Guess what, when we arrived in the room there was a large King size bed. Also there was no hangars in the wardrobe.

The Hotel itself is excellent as per other reports, attention to detail is missing though.

Room Tip: select a see view room
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  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Royal_Cliff_Hotels, General Manager at Royal Cliff Beach Hotel, responded to this review, December 12, 2012
Dear Valued Guest,

Thank you for choosing The Royal Cliff on your recent trip to Pattaya. We appreciate your comments.

I was deeply concerned about the mishaps with your room arrangement. I have spoken with the team and can ensure you that it won't happen again. We are a true believer in attention to detail. Everyone in the resort has been notified.

I hope you will give us another opportunity to show you the true 'Royal Cliff' experience.

Best wishes,

Christoph Voegeli
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 5, 2012

Brilliant Hotel! great facilities, beautiful rooms. awesome view. great pools, friendly staff
i cant wait to go back there. I think ill go back to Pataya just to stay there!
Food was not great but OK.
Absolutely recommended for families and couples alike.

Room Tip: needless to say beach facing!
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  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Royal_Cliff_Hotels, General Manager at Royal Cliff Beach Hotel, responded to this review, December 12, 2012
Dear Valued Guest,

Thank you for choosing o stay at Royal Cliff. We really appreciate you taking the time to write a review. We are delighted to learn you had a wonderful stay with us and you are thinking of returning. Your comments have already been shared amongst our team.

I was concerned about your comment on our food. We are continuously working hard to improve the menus in all our restaurants. Please let me know which restaurant you dined in by emailing relax@royalcliff.com.

It was a pleasure to have you as our guest.

Best wishes,

Christoph Voegeli
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Royal Cliff Beach Hotel

Address: 353 Phra Tamnuk Road | (part of the Royal Cliff Hotels Group), Pattaya 20150, Thailand
Location: Thailand > Chonburi Province > Pattaya
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Business Hotel in Pattaya
#14 Spa Hotel in Pattaya
#15 Family Hotel in Pattaya
#15 On the Beach Hotel in Pattaya
#17 Luxury Hotel in Pattaya
#24 Romantic Hotel in Pattaya
Price Range (Based on Average Rates): $
Hotel Class:5 star — Royal Cliff Beach Hotel 5*
Number of rooms: 544
Official Description (provided by the hotel):
The vibrant and lively Royal Cliff Beach Hotel (Casual luxury) is located in the heart of the Royal Cliff Hotels Group. The hotel went through extensive renovation in 2011 and the rooms offer IPTV solution. Providing exceptional value for money, the hotel offers a wide range of accommodation and all the benefits and facilities of a luxurious five star resort including, 11 restaurants, 5 bars, 2 health spas, Thai cooking school, fitness centre, 7 floodlit tennis courts, 2 air-conditioned squash courts, 4-hole putting green, exclusive beach and private catamaran. There is also a business centre equipped with the latest Apple Macs available within the resort for the business travelers. ... more   less 
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Also Known As:
Royal Cliff Beach Pattaya
Hotel Royal Cliff Beach

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