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“Great Pool, Great Food, Probably overpriced” 4 of 5 stars
Review of Hard Rock Hotel Pattaya

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Hard Rock Hotel Pattaya
4.0 of 5 Resort   |   429 Moo 9, Pattaya Beach Road | Cholburi, Pattaya 20150, Thailand   |  
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Ranked #19 of 388 Hotels in Pattaya
Certificate of Excellence 2014
Mumbai
Top Contributor
50 reviews 50 reviews
47 hotel reviews
Reviews in 38 cities Reviews in 38 cities
60 helpful votes 60 helpful votes
“Great Pool, Great Food, Probably overpriced”
4 of 5 stars Reviewed November 23, 2010

Good Things

1. Great Mattress/ Bed Quality
2. Decent View
3. AMAZING breakfast (Don't miss this even if you are partying all of previous night) - great selection of Thai food including western stuff - don't miss the noodles in bsoup
4. Probably the best pool in Pattaya + best pool bar - we missed the Foam party but some of my friends who were there said is was better that the rubbish on walking street
5. Access to beach - just across the road - can't spend the entire day chilling
6. Fairly pleasant and helpful staff - the hard rock atmosphere helps - English speaking is a bit of a challenge for some of the staff

Things that can be improved
1. Weird design of the bathroom - the shower has some kind of a tiled bathtub that you need to step in and out of
2. There was no water at the time of check-in in the bathroom - came in around a couple of hours
3. At US$ 160 a room per night (twin sharing inclusive of breakfast) I thought it was slightly overpriced for the quality of room we had
4. Construction work/ renovation was on - the drills were really really loud and heard all across the lift shafts & rooms

  • Stayed November 2010, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angkana_ning, Manager at Hard Rock Hotel Pattaya, responded to this review, December 9, 2010
Dear Sir,

Warm greetings from the Hard Rock Hotel Pattaya.

Thank you for your recent stay and for having taken time to give us feedback via tripadvisor.com

I am heartened to hear that you are satisfied with our hotel activities, services and ambience; I proudly shared your kind words with all our management.

Unfortunately, the day of your check-in, the city officials have shut down the water supply due to the breakdown of the main fresh water pipeline, the hotel was in shortage for 2 hours, for that I sincerely apologize.

By the way, we are in process of the hotel total renovation and we are currently working on 2nd floor. The renovation is expected to be completed in 2 years, as we tackle the property area by area. Dear Sir, thank you for your feedback once again and despite the negatives, in which we will endeavour to improve, I hope we can welcome you back to Pattaya in the not too distant future. Marry Christmas and Happy 2011.

Ben,

Director of Operations

Hard Rock Hotel Pattaya.
Report response as inappropriate
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941 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Gurgaon
Top Contributor
50 reviews 50 reviews
42 hotel reviews
Reviews in 32 cities Reviews in 32 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed November 21, 2010

Myself and my spouse arrived there one day late for our bookings & any other hotel would have told us to pay again for the day lapsed but not Hard Rock reception when it was explained it happened due to oversight while booking thro internet . They happily accomodated with a smile and made us comfortable . It was really a Welcome Gesture from Hard Rock . For 3 days we were there it was all a homely stay . Vast property , must be the biggest hotel setup in Pattaya on the beach road extending up to main road at the rear end of the city. EXcellent food & beverages - including our Indian food . Breakfast Buffet leaves nothing more to desire. Would love to be there nxt year for a longer stay. God bless the staff of Hard Rock Pattaya.......Chander Dhanda , [-]

  • Stayed November 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
phuket
Top Contributor
132 reviews 132 reviews
61 hotel reviews
Reviews in 44 cities Reviews in 44 cities
123 helpful votes 123 helpful votes
5 of 5 stars Reviewed November 15, 2010

wonderful time at Hard Rock Hotel even I did not enjoy noisy music at swimming pool and breakfast personnel who pick up your food while you are collecting your toasts.Don! lieave your chair !
I enjoyed few steps to the beach and back to huge swimming pool with permanent animation.
GREAT

  • Stayed November 2010, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bengaluru (Bangalore), India
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed October 30, 2010

Normally, when I visit Thailand for business meetings at Laem Chabang, I stay at Hotels at Pattaya. Till recently, I used to stay at the All Seasons (which has seen better days and completely avoidable these days... I will probably write about this separately). In the last 2 visits (one was only for a few hours), I stayed at the Hard Rock Hotel.

The place really rocks!! and is lovely. The rooms with its theme backdrops of singers (mine had a huge poster of Elvis) and the corridors (on all floors), receptions, dining areas with guitars, curios, dresses belonging to different musicians are wonderful. For a rock fan like me, the music on the TV was awesome. T

The rooms are tastefully decorated, comes with a fully stocked bar fridge, a music system, internet TV and a nice bath.

The hotel has 2 entrances - one from the beach and the other one on the opposite road. Has a beautiful spa with steam/sauna/cold pool with a massage (obviously!) center and big outdoor pool.

The breakfast menu is extensive and includes food for vegetarians as well! The evening buffet dinner at the restaurant comes with seafood (and unlimited drinks).

However, this is NOT a hotel for business visitors. There is NO business center and the Hotel really cannot cater to a business meeting. I had a personal emergency and to get a photograph scanned during the night took almost 2-3 hours, with the staff not really knowing what to do.... But the staff, are very helpful, courteous and they did the best that they can...

Overall, the Hard Rock Hotel in Pattaya, rocks!

  • Stayed October 2010, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angkana_ning, Manager at Hard Rock Hotel Pattaya, responded to this review, November 17, 2010
Dear Sir,

Greetings. Please allow me to introduce myself; my name is Elyes Ben Brahim, Director of Operations at Hard Rock Hotel Pattaya.

The reason for my message is that I have noticed your e-mail at the tripadvisor.com. I would like to thank you for your kind words and we are happy to know that you have spent a great time at the Hard Rock Hotel Pattaya. I noticed your feedback regarding the business center services, we have conducted since, an urgent training to all our night shift front office band members; we will make sure that in the future, this will not happen again.

by the way the business center services at the Hard Rock Hotel Pattaya meet the needs of busy business guests and ensures secretarial services and business support , from computers, printers and scanners to high-speed Internet access, Complimentary wireless internet connection, photocopying, printing and faxing facilities. In addition, many other business services are offered, which generally include a 24-hour concierge service, airline reservations, Internet access in guest accommodations, complimentary newspaper and direct-dial multi-line telephones & Meeting rooms up to 350 seats with dedicated meeting organizers. Dear Sir, thank you for your feedback once again and despite the negatives, in which we will endeavour to improve, I hope we can welcome you back to Pattaya in the not too distant future. Best Regards, Ben
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Mumbai (Bombay), India
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed October 25, 2010

This is the second time we had our Annual global Distributors meet at HRH, Pattaya as we like to call it very fondly and We had book approx. 30 rooms with 2 day conferences and 1 major event at the Hotel itself .
the very reason we came here for the second time was because of the stupendous successful event we had last year.
The place is a mecca for people like me who love music
HRH put an extra zing ! to every minor detail that really left our guests from 18 countries in awe...they loved it so much that many of them extended their stay .
HRH, Pattaya- you ROCK!

  • Stayed August 2010, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angkana_ning, Manager at Hard Rock Hotel Pattaya, responded to this review, November 5, 2010
Dear Sir,,

Warm greetings from the Hard Rock Hotel Pattaya.

Thank you for your recent stay and for having taken time to give us feedback via tripadvisor.com.

I am heartened to hear that you are satisfied with our hotel services; I proudly shared your kind words with all our management.

We truly value our Star’s comments, hope to welcome you soon again at the Hard Rock Hotel Pattaya.

Ben,

Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Moscow, Russia
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed October 24, 2010

- Good service.
- Good rooms.
- Оpen-air swimming pool for children and adults with bar.
- Pictures of international celebritys on the walls.
Very good hotel with a charming entourage of hard rock!

Stayed April 2010, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Delhi, India
Senior Contributor
22 reviews 22 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed October 20, 2010

Over weekend we had gone to enjoy and it was worth to stay.
Foam party was good and hotel is near to walking street. Hotel has all basic amenities are there. Hotel was crowdie, much of staff can’t speak in English and we are not able to communicate with every one for our requirement.

Otherwise Hotel is Good and food is also okay, little costly but manageable.

  • Stayed July 2010, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hard Rock Hotel Pattaya

Address: 429 Moo 9, Pattaya Beach Road | Cholburi, Pattaya 20150, Thailand
Location: Thailand > Chonburi Province > Pattaya
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Top resorts Hotel in Pattaya
#10 Family Hotel in Pattaya
#11 Spa Hotel in Pattaya
#13 On the Beach Hotel in Pattaya
#16 Luxury Hotel in Pattaya
#17 Romantic Hotel in Pattaya
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hard Rock Hotel Pattaya 4*
Number of rooms: 320
Official Description (provided by the hotel):
Located an hour and a half drive from Bangkok, for work, play, meetings or parties, there is something for everyone and everything that rockers would wish. The 323 rooms & suites include exceptional Rock Star Suites, new accommodation for families with kids, luxurious digs for Composers and Executives, and Sea & City view Deluxe rooms for those on a break, to chill or to work. ... more   less 
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Also Known As:
Hard Rock Resort
Hard Rock Pattaya

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