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“AMAZING STAY” 5 of 5 stars
Review of Hard Rock Hotel Pattaya

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Hard Rock Hotel Pattaya
4.0 of 5 Resort   |   429 Moo 9, Pattaya Beach Road | Cholburi, Pattaya 20150, Thailand   |  
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Ranked #25 of 377 Hotels in Pattaya
Bengaluru (Bangalore), India
Senior Contributor
43 reviews 43 reviews
39 hotel reviews
Reviews in 25 cities Reviews in 25 cities
66 helpful votes 66 helpful votes
“AMAZING STAY”
5 of 5 stars Reviewed October 23, 2013

This was probably the best stay option on our whole Thailand holiday, and i guess for the price this is the best place one can choose to stay in Pattaya.
The hotel is huge with so many activities for everyone. We were in Pattaya for 2 days and trust me this hotel made us feel a week would be less to see pattaya and enjoy this property
We were given the sea view rooms and the rooms were very neat clean, smelling nice and spacious.
The front desk staff was a little slow in check in process, but while we were had to wait we were welcomed with really hot face towels which freshened us after the drive from BKK, they also served us some welcome drink but the way it was served was weird. firstly we were 6 of us and they served only 4 portions, secondly they use a relatively large glass for the serving and hence fill it only till like close to 1 quarter which when served looks bad, i mean one could use a smaller glass and serve the smaller helping rather than use a large glass which almost looks like the left over of the previous guest.
But anyways finally we were allotted our rooms and since the rooms were good we were happy.
A quick short nap and then we were all ready to take a dip in the pool, they have a very nice huge pool in about 3 segments, with a few pool games and a nice bar serving drinks while you chill in the pool or by the pool.
the hotel is situated in the middle of everything, so all you need to do is step out and take a tuk tuk or van and hop off where ever you want
Breakfast was lovely with a huge spread and a good selection for kids too.
i would definitely recommend this property to anyone for a very very good comfy stay in Pattaya

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HardRock_Pattaya, Manager at Hard Rock Hotel Pattaya, responded to this review, October 25, 2013
Dear kkunal,

Thank you for your cool comments and we are truly glad that you enjoyed your stay with us! As for the welcome drinks as commented, we duly noted and will act accordingly.
Once again, thank you for your recommendation of Hotel and we hope we will see you again soon.

Best regards,
Patrick Ng
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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844 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (175)
Date | Rating
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  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
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English first
sutton
Senior Contributor
44 reviews 44 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed October 21, 2013

we were staying at Montien Pattaya .The food there wasnt all that.
Our room overlooked The Hard Rock Hotel and i was eager to try one of there Steaks;
!st time i had hamburger & Chips quite good.
A couple of Days later had a Steak again it was ok

But had to try

  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HardRock_Pattaya, Manager at Hard Rock Hotel Pattaya, responded to this review, October 25, 2013
Dear elraymondo,

Thank you for dining and comments at Hard Rock Cafe Pattaya. We hope you will stay with us next time should you have the opportunity to visit Pattaya again!

Best regards,
Patrick Ng
Executive Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangkok, Thailand
Top Contributor
61 reviews 61 reviews
30 hotel reviews
Reviews in 31 cities Reviews in 31 cities
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed October 20, 2013

Spent 2 nights, drove from Bangkok, the hotel is quite easy to find, but be careful the parking space is very limited. Could be a nightmare, it even prevented us to go out to a restaurant outside to avoid having to struggle for parking space.
The hotel a good size pool. The buffet is correct but not excellent. Reception, c/in and c/out could be better organized.
The rooms are spacious, stayed on 3rd floor. Be careful on a foam night party the bass could be bothering if you wish to sleep early.

Overall good, but I would not go back there, there are better choices in Pattaya or Jomtien.

  • Stayed October 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HardRock_Pattaya, Manager at Hard Rock Hotel Pattaya, responded to this review, October 27, 2013
Dear gilwhoever,

Greetings from Hard Rock Hotel Pattaya and we thank you for your posted comments. Please accept our apology in regard to the challenge on car parking space you’d encountered during your stay with us. We should have inform you earlier that for Hotel’s self-drive guests, reserved parking can be made in advance, based on first comes first basis. If you have plan or opportunity to visit us again, please contact us directly and we’ll be glad to make this arrangement for you.
Once again, we thank you for your patronage.

Best regards,
Patrick Ng
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alma-Ata, Almaty City, Kazakhstan
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed October 19, 2013

It was our first trip to Thailand and first hotel did not disappointed us. Guitars and celebrity costumes make a wonderful atmosphere from the entrance. Huge Elvis portrait in the room. Fantastic view from the balcony. Lovely pool and animation team. And it's great to have Hard rock cafe next to the pool - delicious XXL-hamburgers! Perfect location - it's in the beginning of the walking street, so you can walk and walk and walk. Colored lights outside the building make it visible far-far away in the city. Great for the young couples!

Room Tip: Ask for the highest level to have a beautiful sea-view outside
See more room tips
  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HardRock_Pattaya, Manager at Hard Rock Hotel Pattaya, responded to this review, November 13, 2013
Dear Yevgeniy_Kostylev,

We thank you for your great comments and hope to see you soon.
Best regards,

Patrick Ng
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed October 18, 2013

I stayed in this hotel for 4D/3N.
The good thing was cleanliness, quality of food, huge pool, centrally located.
What was really disappointing was that other than front office staff, staff did not know English, it was so difficult to communicate. Conceirge was not at all solution oriented, they are very reluctant becoz of which I wasted lot of time and money to plan my holiday myself, room service is very slow (30 mins to provide tea bags)

I would not recommend this hotel as overall I didnt find it hospitable.

Room Tip: May be chose an ocean facing room, atleast one can enjoy the view if nothing else.
See more room tips
  • Stayed October 2013, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HardRock_Pattaya, Manager at Hard Rock Hotel Pattaya, responded to this review, October 23, 2013
Dear VasuSondhi,

Greetings from Hard Rock Hotel Pattaya and we thank you for patronage and feedback received as well.

We are deeply concerned on your negative experiences encountered during your stayed and for this, do accept sincerely apologies from all of us.
As for your negative comments on our Concierge services, I would personally connect with you to further solicit more information.
Once again, thank you and we hope you will visit us again.

Best regards,
Patrick Ng
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fairbanks, Alaska
Senior Contributor
41 reviews 41 reviews
36 hotel reviews
Reviews in 21 cities Reviews in 21 cities
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed October 17, 2013

From the moment we got to the front desk to the time we checked out, my wife, one year old son and myself really had a great time. Check-In, although they were busy, was handled incredibly well and compared to the Sukothai in Bangkok, where we had just stayed, was an absolute pleasure. The room (Deluxe Seaview) was really nice. It has been recently renovated and is modern and clean. The bed was extremely comfortable. The rate we got included breakfast. The breakfast was more than adequate, but the restaurant was quite crowded and busy. The staff were really patient with us and didn't rush us to leave when breakfast was wrapping up. We rented a Cabana each day to lounge by the pool and it was well worth it (especially with the lil' guy). The pool area is great with slides for the kids and a sand area where the little ones can run around. The only complaint I have about the pool area is that the stairs to the slides is very poorly designed and in my opinion rather dangerous for children.

The location is great and it's very convenient to the new mall and easy access to the beach. If you're up for it - it's a nice walk along the beach to walking street.

Had a wonderful stay! Primarily because of the great staff and will definitely stay there again if ever back in Pattaya.

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HardRock_Pattaya, Manager at Hard Rock Hotel Pattaya, responded to this review, November 13, 2013
Dear ChinaJim,

Thank you for your great feedback and we are truly delighted that you and your family enjoyed your stay with us.

And we have taken note of your comment on the stair at the sliders. Once again, thank you from all of us and hope you will visit us again.

Kindest regards,
Patrick Ng
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gurgaon, India
Senior Contributor
30 reviews 30 reviews
5 hotel reviews
Reviews in 15 cities Reviews in 15 cities
80 helpful votes 80 helpful votes
3 of 5 stars Reviewed October 16, 2013

Well stayed here in oct for 3 days.
Hard rock itself is a big brand name and you expect nothing but the best from them ,

Ive tried to summarize all the ponints and mentioned them in short.

Pros :-
1) Very good location , just 15 min walk to walking street and easy access and taxi availability on both sides Beach road and 2nd road.
2) Huge pool with beach theme.
3) Rooms are clean and sea view is great.
4) Breakfast has a huge variety.
5) Sat foam party is one of the best party in pattaya.

Cons
1) front desk staffs were not welcoming and friendly. I loft my key in my room and when i asked for duplicate key , the lady made such a bad face as if i have asked for her life .
2) Service is slow , just to deliver a tooth brush it took them 20 min

Would recommend to stay here for max 2 days as it gives a different atmosphere and experience

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HardRock_Pattaya, Manager at Hard Rock Hotel Pattaya, responded to this review, October 23, 2013
Dear mohitgandhi,

Greetings from Hard Rock Hotel Pattaya and we thank you for your patronage of our Hotel and feedbacks received as well.

With first instance, please accept our sincere apologies on our service shortfalls as you’d encountered. I’ve had details discussion with my colleagues to further improve these services mentioned herewith. On positive notes, we are glad and thank you for all the valid pros points as listed for our Hotel. Once again, thank you and should you have the opportunity to visit us again, please be so kind t contact me directly.

Warmest regards,
Patrick Ng
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hard Rock Hotel Pattaya

Address: 429 Moo 9, Pattaya Beach Road | Cholburi, Pattaya 20150, Thailand
Location: Thailand > Chonburi Province > Pattaya
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Top resorts Hotel in Pattaya
#10 Family Hotel in Pattaya
#17 Romantic Hotel in Pattaya
#18 Spa Hotel in Pattaya
#19 On the Beach Hotel in Pattaya
#21 Luxury Hotel in Pattaya
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hard Rock Hotel Pattaya 4*
Number of rooms: 320
Official Description (provided by the hotel):
Located an hour and a half drive from Bangkok, for work, play, meetings or parties, there is something for everyone and everything that rockers would wish. The 323 rooms & suites include exceptional Rock Star Suites, new accommodation for families with kids, luxurious digs for Composers and Executives, and Sea & City view Deluxe rooms for those on a break, to chill or to work. ... more   less 
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Also Known As:
Hard Rock Resort
Hard Rock Pattaya

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