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“bit dissapointed this year” 4 of 5 stars
Review of Amari Garden Pattaya

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Amari Garden Pattaya
5.0 of 5 Hotel   |   240 Pattaya-Naklua Road, Pattaya 20150, Thailand (Formerly Amari Orchid Pattaya, Garden Wing)   |  
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Ranked #17 of 377 Hotels in Pattaya
4.5 of 5 stars 1,530 Reviews
Manchester, United Kingdom
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 5 cities Reviews in 5 cities
21 helpful votes 21 helpful votes
“bit dissapointed this year”
4 of 5 stars Reviewed February 10, 2014

it was our second visit this year stayed for 16 nights in deluxe garden wing.room was same as last time comfortable and clean.staff were very nice as always.we used the tavern a lot which was excelant.our problem was 3 weddings in the time we stayed 2 indian which went on for 3 days each .they took over pool and the noise was awfull no peace.drums banging all day and night.then they were partying on sun loungers at 4 in the morning outside our room.we stay at the amari to have a bit of sanctuary which we did not get this time,we will be booking shortly for nrext year but i think we may consider going back to the dusit

Room Tip: i think probably tower is better unless you have room in garden wing with balcony.would not recomend...
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  • Stayed January 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,530 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (409)
Date | Rating
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  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
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  • Spanish first
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English first
Jersey, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 8, 2014

We were on Honeymoon and right from entering the reception doors we were made welcome.
The Thai people are always very gracious and nothing is too much trouble. The Manager, Natrada, even upgraded our room with a Balcony at no charge as soon as she could as the Hotel was full. The Breakfast was excellent, the pool was clean. We could not fault the Hotel.

Room Tip: Try and get one of the few rooms with a Balcony but you will find all the rooms are excellent
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  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed February 3, 2014

This was my N times staying at this hotel. This time I have tried their Garden Wing, I used to stay at Ocean Tower. As usual, I love the whole pool area, in fact this pool is the best in Pattaya, my own opinion. For the room, it seems Ocean Tower is better. But for the service staff, Garden Wing is the best. Especially Sutinum (May be wrong spelling), he is from the concierge, he is so professional, polite, helpful and speaking very fluent English. He have shown us the right directions to many places we wanted to visit, and of course some good recommendations. I and my family would like to thank so much for his warm hospitality. The management should treasure this kind of staff.

Stayed February 2014
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cardiff
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 31, 2014

Well this trip didn't get off to a great start. On checking in the receptionist took my debit card and swiped it like they do in every hotel I have ever stayed in, fine.
Imagine my surprise several hours later when checking my on line banking the Amari orchid had taken 20.000 baht (£387) off my card. When I protested they said don't worry I will get it back when I check out! I said I want to spend the money on holiday not when I go home. And it was very bad business to take money without telling me! Eventually they cancelled the transaction but the money didn't reach my account for a week. They then asked for the money in cash which I refused a compromise was reached when they took away my facility to use my key card for transactions and stripped my mini bar.
I had originally planned giving the Amari Orchid a rating of 2 but was one over by the place in the end. The staff were very friendly, the place spotless, facilities marvellous and on the occasional times I ate there food first class.
Highly recommended but be careful checking in.

Room Tip: I stayed in Garden wing, was great
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  • Stayed January 2014, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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GMAmariOrchidPattaya, General Manager at Amari Garden Pattaya, responded to this review, February 3, 2014
Dear Nick A,

Thank you very much for taking the time to provide a review of your recent stay with us. I am pleased that you were won over by the staff, facilities and service, however I do apologise that the start of your stay was marred by lack of clear communication.

It is standard Hotel practice to take credit card information on check in and whilst no amount is charged to the card, we do place a hold on an amount of money to be used against any goods and services that may be received during the stay period. As you were staying for 12 nights and using the card to cover 2 rooms a larger amount was held. We should have clearly explain this at the time of check in to ensure there was clear understanding. I have shared your comments with the Front Office Manager and we will reiterate this important step with the entire team.

We look forward to seeing you again in the future.

Kind regards,

Brendan Daly
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Faro, Portugal
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed January 28, 2014

its orsum experience best ever in the prices every thing is so organised from start to bottom location is too good everything is on walking distence i definetly come and stay again my best wises to the staff services are excellent

Room Tip: ocean view rooms are excellent
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  • Stayed January 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Top Contributor
144 reviews 144 reviews
38 hotel reviews
Reviews in 41 cities Reviews in 41 cities
99 helpful votes 99 helpful votes
3 of 5 stars Reviewed January 26, 2014

I was mostly amazed as for my last three nights in this magnificent country to see how the service in the hospitality industry has gone down. Not only was I disappointed with the Mandarin Oriental in BKK, but also the Amari Ocean Tower was quite " has been…" service is not that good, staff nearly speak english, and concierge makes a pride and a laugh in offering everything three to four times more expensive (such as Limos and Taxis…)
This said I was in a good mood thanks to the fantastic therapist of the SPA, but even that was not enough to appreciate the hotels amenities and service.
Last but not least , the serviced Limos of Emirates Airlines called me to confirm pick up and the pathetic arrogance of the person on the phone gave a final score to my stay.
Does Thailand really needs to act this way ? the streets are empty, restaurants and taverns too. People were afraid of traveling and now, they treat you like this??? They should review their policies and manners…
I love this country, and hope this is a momentary bad experience and things will soon change, I would love to go back son and rediscover the smile and REAL atmosphere of the Siam Hospitality
The GAstronomist

Room Tip: Horizon Club at 19th and 20th Floor
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  • Stayed January 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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GMAmariOrchidPattaya, General Manager at Amari Garden Pattaya, responded to this review, January 27, 2014
Dear The Gastronomist,

I was disappointed to read your review and discover your impression of the Hotel, and that of Thailand, was not the same as your previous visits.

We do have regular English language classes for all staff to ensure that their level of English is always improving. I apologise for any inconvenience caused.

I also apologise if you felt the Concierge were offering you transport options that were more expensive. Our limousine transfer prices are more expensive than you can find on the street, however we ensure that all the vehicles are serviced regularly and roadworthy, all insurances are in place, all drivers have current and valid licenses as well as properly trained and knowledgeable of the roads and area. Regrettably, this cannot be assured with other transport options.

I am delighted you enjoyed your Spa treatment at Breeze Spa. I will pass on your feedback to the Breeze Spa Manager.

I encourage you to contact and provide feedback to Emirates directly in relation to the caller you spoke with as we have no connection or influence with this company or service. It is a shame that this interaction influenced your rating of your Hotel experience.

Kind regards,

Brendan Daly
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Astana, Kazakhstan
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 23, 2014 via mobile

We stayed here for one week in 2012 Nov.

The most useful thing about this hotel is 100% location. Location, location, location. It is right on the beach road which goes right into the Walking street. So when you need to go anywhere you just walk out of the hotel wave your hand and nearest tuk-tuk is yours. By the way tuk-tuks work little differently in Pattaya rather than in Phuket. You share it with other people at daytime, so ask if it goes the right way before you take it.

Everything is near. Seven eleven is 2 min away. Lot of nice restaurants and bars are on the way to Walking street. So is big shopping mall. Massage salons are around the corner. Night market is across the street from massage.

Hotel has nice pool, nothing special though. Some rooms have ocean view option. Ours had Holiday Inn view.

Pattaya itself is not quite right for family vacation. It's more like wild style vacation. Neither is the hotel. So if you come to Pattaya with bunch of friends who are ready to party whole night long, then get some quality rest in hotel and go on partying then you might consider this hotel.

Stayed February 2013, traveled with friends
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Additional Information about Amari Garden Pattaya

Address: 240 Pattaya-Naklua Road, Pattaya 20150, Thailand (Formerly Amari Orchid Pattaya, Garden Wing)
Location: Thailand > Chonburi Province > Pattaya
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Pattaya
#5 Romantic Hotel in Pattaya
#8 Family Hotel in Pattaya
#11 Spa Hotel in Pattaya
#12 On the Beach Hotel in Pattaya
#14 Luxury Hotel in Pattaya
Price Range (Based on Average Rates): $
Hotel Class:5 star — Amari Garden Pattaya 5*
Number of rooms: 226
Official Description (provided by the hotel):
Situated in the tranquil northern end of Pattaya, Amari Garden Pattaya is less than a 2 hour-drive from Bangkok. Set within lush tropical gardens and just a few steps of the sea and Pattaya Beach, you can truly escape and enjoy a tropical getaway. ... more   less 
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Also Known As:
Amari Orchid Pattaya Hotel Pattaya
Amari Orchid Hotel

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