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“Big disappointment” 3 of 5 stars
Review of Amari Garden Pattaya

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Amari Garden Pattaya
5.0 of 5 Hotel   |   240 Pattaya-Naklua Road, Pattaya 20150, Thailand (Formerly Amari Orchid Pattaya, Garden Wing)   |  
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Ranked #16 of 373 Hotels in Pattaya
Tel Aviv, Tel Aviv, Israel
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Big disappointment”
3 of 5 stars Reviewed March 22, 2013

This hotel is a big disappointment for us Maybe we had to big expectations From it.
We came 2 family's whit children and didn't get connecting door as ordered and confirmed, so our family had to split up.

We stayed at the garden rooms near the pool The rooms are small smelly and old with hard mold smell that gets to your clothes the bathroom is small and old. Not what you expect from a 4 stars hotel.
if I had to rate this hotel only on the rooms it would get 2 stars.
The Internet in the rooms are not free only at the lobby and the pool.
But the hotels location and pool are very nice.

In short we will not come to this hotel again. We ordered Amari hotels for the rest of our trip in Thailand I hope it would not be like this hotel because altho the communal arias are nice the room makes it very hard to enjoy our stay.

  • Stayed March 2013
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMAmariOrchidPattaya, General Manager at Amari Garden Pattaya, responded to this review, April 4, 2013
Dear Udi O,

We appreciate your feedback and I am sorry to hear that you were disappointed with the room allocation. I have investigated the issue and have found your accommodation voucher stated "on request for 2 connecting rooms or side by side rooms". Upon your arrival your initial rooms were all allocated side by side, with 2 of the rooms having an interconnecting door. Unfortunately, due to our high occupancies over the period of your stay, we did not have the availability of rooms to provide all your rooms to be near each other and all interconnecting.

In any case, I do apologise for the experience and inconvenience caused.

Thank you for your positive comments regarding our location and pools.

Kind regards,

Brendan Daly
General Manager
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1,496 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (406)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
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English first
Tehran, Iran
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 20, 2013

Amari Ocean Tower is located far from the crowded part of city and is the best place to relax. Near the Amari Garden Wing entrance door, there are taxis which take 8 to 10 people and they pass through beach road and you can easily access famous shopping centers and walking street and you have to pay only 10 to 15 THB for each person. There is also a very good massage center named LET'S RELAX which is maximum 200 m away from Amari Garden Wing entrance door and around Dolphin square.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMAmariOrchidPattaya, General Manager at Amari Garden Pattaya, responded to this review, March 26, 2013
Dear Hoota Nasim,

Thanks for your kind review of the Hotel. It's great that you enjoyed your stay and found the location and surrounding area suitable and it was easy to get around.

We look forward to your return.

Kind regards,

Brendan Daly
General Manager
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Renton, Washington
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed March 19, 2013

We stayed for 2 nights at the garden wing of Amari Orchid. Our initial trip to stay here was postponed due to the floods in Nov 2011.Our booking was paid in advance and when we spoke to the manager, he accepted to give us the same offer and the option to reschedule our trip within the next year. The staff were very helpful and friendly through out the stay. Although their English wasn't that great we could still manage to communicate.
Their breakfast buffet was extensive and tasted quite good. The free dinner they offered at their restaurant near the beach wasn't that good. Our room didn't have much of a view since we could only get a room in the ground floor. But the hotel is located right across the beach.
We would definitely go back here for our next trip.

  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMAmariOrchidPattaya, General Manager at Amari Garden Pattaya, responded to this review, March 26, 2013
Dear Divya S,

Thanks for your taking the time to review your recent visit and I am delighted you were able to enjoy your stay with us after having to postpone due to the floods in 2011.

I am disappointed you didn't enjoy your dinner and will pass this feedback onto our chef.

Please let me know when you are returning and I will be sure to allocate a room on a higher floor.

Kind regards,

Brendan Daly
General Manager
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Senior Contributor
35 reviews 35 reviews
27 hotel reviews
Reviews in 14 cities Reviews in 14 cities
84 helpful votes 84 helpful votes
5 of 5 stars Reviewed March 18, 2013

Went to Pattaya for a two day break after my business in bangkok. This is my 3rd stay at Amari Orchid Pattaya since I visited Pattaya.

Booked into a enjoyable suite stay at the ocean tower where the magnificent view of the ocean was right in-front of my bedroom. Had welcome champaign and chocolates by the management and I would like to particularly thank the staff at the executive horizon floor for making my stay a relaxed and memorable one.

Suite room - Large, clean and with magnificent view of the ocean

Breakfast and evening cocktails at the horizon club lounge were delicious and with many varieties

Location - easy accessible to shopping malls via taxi or walking

Staff - warm, friendly but not many can speak good English.

Breeze spa - good massage and facial services at reasonable good rate for hotel guest!

A must stay hotel when visit Pattaya!

Dr. E. Chow

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMAmariOrchidPattaya, General Manager at Amari Garden Pattaya, responded to this review, March 23, 2013
Dear Dr Chow,

Your kind comments regarding your recent stay, your Breeze Spa experience and the level of service you received from our Horizon Club staff are greatly appreciated.

I know the team pride themselves on delivering memorable experiences and I am delighted that this was the case.

We do have English language training programmes in place at the Hotel and we will continue to strive for a better standard across all areas of the Hotel.

Thank you and we look forward to your return.

Kind regards,

Brendan Daly
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
Senior Contributor
29 reviews 29 reviews
15 hotel reviews
Reviews in 20 cities Reviews in 20 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed March 18, 2013

we spent 4days at Amari oceon tower i.We chose Ocean towers wing as it is realtively new ,as compared to Amari Orchid and its higher floors give a fantastic view of the oceon.as compared to other wing which overllooks the gardens and pools.
The property is good ,located at the relatively qieter end of the beach road and yet close to all the action.
The unique part of the room ( which may not be liked by some,especially those with small children) was the open bathtub located in the room itself just behind the bed, the swimming pools are okay and breakfast spread is good.

Room Tip: Choose higher floors in Ocean tower
See more room tips
  • Stayed April 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMAmariOrchidPattaya, General Manager at Amari Garden Pattaya, responded to this review, March 23, 2013
Dear Bonemaker,

Thank you for your comments regarding your stay and it was good to read our location suited your needs.

Our Ocean Tower kng rooms do have a unique open area bathroom design whilst providing total privacy for the shower and toilet however all of our twin rooms do offer an enclosed bathroom area to cater for guests who may not be travelling as a couple or who may be travelling with family.

Thanks also for your kind comments regarding the pools and breakfast.

Kind regards,

Brendan Daly
General Manager
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Melbourne
Senior Contributor
26 reviews 26 reviews
21 hotel reviews
Reviews in 22 cities Reviews in 22 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed March 18, 2013

Stayed for 5 nights in March 2013 for business meetings. Hotel is very nice rooms are great, large enough with separate large bathroom. All very clean and tidy. Staff were very courteous. Hotel is located across the road from the beach and well within walking distance or local bus to most attractions. Restaurant breakfast is buffet style and all very good selection of foods - Asian and Western. If you have to go to Pattaya (I personally can't stand the place) then I would recommend this hotel.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMAmariOrchidPattaya, General Manager at Amari Garden Pattaya, responded to this review, March 19, 2013
Dear prlanger,

Thank you for your review and positive comments regarding the Hotel staff, room cleanliness and food & beverage options. Thanks also for recommending the Hotel to other travellers even though Pattaya is not a destination of choice for you. Along with holiday makers, we do have many corporate travellers and meetings throughout the year and we endeavour to deliver an enjoyable stay to everyone that matches their expectations and purpose of the visit.

Kind regards,

Brendan Daly
General Manager
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Canberra, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 17, 2013

I stayed at the Amari Orchid recently for business as the hotel we were staying at was booked out for one night. the staff at reception and at the lounge upstairs were sensational, far better than the hotel we had stayed at during the week. the rooms were modern and comfortable and the food and beverage overall was excellent. i cannot rate the staff highly enough, i travel extensively and the staff here are amongst the best in the world. would stay again without doubt.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMAmariOrchidPattaya, General Manager at Amari Garden Pattaya, responded to this review, March 19, 2013
Dear 19davem,

It's fortunate for us that your initial Hotel choice was full as it gave us an opportunity to provide you with an Amari Orchid Pattaya experience. As an extensive traveller, your comments regarding the staff, food & beverage and the overall experience being amongst the best in the world is great to read.

Hopefully you will return for your next trip sooner rather than later.

Kind regards,

Brendan Daly
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Amari Garden Pattaya

Address: 240 Pattaya-Naklua Road, Pattaya 20150, Thailand (Formerly Amari Orchid Pattaya, Garden Wing)
Location: Thailand > Chonburi Province > Pattaya
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Pattaya
#5 Romantic Hotel in Pattaya
#8 Family Hotel in Pattaya
#10 Spa Hotel in Pattaya
#11 On the Beach Hotel in Pattaya
#12 Luxury Hotel in Pattaya
Price Range (Based on Average Rates): $
Hotel Class:5 star — Amari Garden Pattaya 5*
Number of rooms: 226
Official Description (provided by the hotel):
Situated in the tranquil northern end of Pattaya, Amari Garden Pattaya is less than a 2 hour-drive from Bangkok. Set within lush tropical gardens and just a few steps of the sea and Pattaya Beach, you can truly escape and enjoy a tropical getaway. ... more   less 
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Also Known As:
Amari Orchid Pattaya Hotel Pattaya
Amari Orchid Hotel

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