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“Great hotel for families with kids” 5 of 5 stars
Review of Centara Pattaya Hotel

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Centara Pattaya Hotel
4.0 of 5 Hotel   |   78/140 Moo 9, Tambol Nongprue | Ampur Banglamung, Pattaya 20150, Thailand   |  
Hotel amenities
Ranked #28 of 377 Hotels in Pattaya
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Great hotel for families with kids”
5 of 5 stars Reviewed October 19, 2013

We went to this hotel with two kids aged 6 and 12, The kids loved the pool side. The staff is very helpful and goes out of the way to fulfil your needs. The rooms were great and very well furnished to give you a very comfortable and luxurious stay. We should take this opportunity to thank the staff and especially Mr Aof for making our stay a memorable one. We would recommend this hotel to anyone looking for a comfortable stay close to the markets and beach.

Stayed October 2013
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin R, General Manager at Centara Pattaya Hotel, responded to this review, October 19, 2013
Dear valued guest,
thank you for taking the time to rate our hotel. I am pleased to see you enjoyed your stay.
I will pass your comments on to our team who will be glad to hear.
I am also glad to see that your kids had a great time and we would love to welcome you back in the future.
All my best,
Austin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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287 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (91)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
Moe, Australia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed October 17, 2013

l stayed at the centara hotel from the 23/7 to the 6/8/13.l have been to pattaya 8 times in under 2 years and always stay at the centara hotel.From the first time to this great hotel l have received a first class welcome from the door staff reception and house cleaners.The rooms have always been spotless and well maintained breakfast was in the price and a great choice to choose from.The hotel is in a good location.There is a lot of hotels in pattaya to choice from but l am more than happy with the centara hotel and its great staff l will go back in december

  • Stayed July 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin R, General Manager at Centara Pattaya Hotel, responded to this review, October 19, 2013
Dear valued guest,
Its great to see you enjoy this hotel. You have stayed a total of almost 4 months at the hotel so in many regards I think you know the services and facilities better than most.
I am glad the team deliver to your expectations and I look forward to welcoming you again when you are next in Pattaya.
Best regards
Austin
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Tel Aviv, Israel
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed October 8, 2013

The check in time is 14:00. We arrived at 14:00 and the room was not ready. We got the room at 16:30. The Rooms is very basic and poor. Centara pattaya Hotel is a four star hotel but the room is very budget and not more than two stars.

The hotel located on the second road. Around the hotel there is very busy side and noisy road. The hotel has two buildings, one building on the main noisy road and the second as well.

Two weeks before the Check Inn, (we were stayed in pattaya at another hotel).
I went to the hotel to see the room; I asked the reception to have a room in the second building, which is not on the noisy road. She spoke with the manager and confirms that we will have a quiet room in the second building. When we check in, she gave us the room in the first building on the main noisy road.

Most of the hotels guests are coming from India, they shout, behave rudely, not polite, they Shouting from their room balconies and in the rooms.

The hotel is located in a poor part off pattaya and not pleasant area of the city.

The hotel Wi-Fi is very bed.

The first night was nightwear; we could not sleep because the room was very noisy from the road and the Indian guest. At The next day, we asked to change the room or to leave the hotel, they told us that the hotel is fully booked and they cannot change the room, so we ask to leave the hotel. The hotel wanted to charge us a fine for two nights but after a conversation with the hotel manager, they do not fined us.

  • Stayed September 2013, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin R, General Manager at Centara Pattaya Hotel, responded to this review, October 19, 2013
Dear Valued guest,
I note your comments and sorry that our hotel didn't meet your needs.
The business around the hotel is completely normal for Pattaya. Quieter parts of Pattaya include Na Jomtien and Pratumnuk Hill. In central Pattaya there is activity 24hrs per day.
Being an international standard hotel we do accept guests of all nationalities. We never favor one nationality over another and we try to understand all cultural differences. Both buildings at the hotel overlook our swimming pool and one building is no more secluded than the other.
In any case I do hope that clarifies our location and this suits the vast majority of our guests.
Best regards,
Austin
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shanghai
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 5, 2013

It was rain last night, our room gets flooded, and we waken up 2 AM! All our bags shoes get damaged. The manager has very bad attitude, the only thing he could say is “HE COULD NOT STOP THE RAIN!” feel no sorry for us! With few minutes augments he just walked away from us, without solution.

Room Tip: floor 8th is the flooding zoom
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  • Stayed October 2013, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin R, General Manager at Centara Pattaya Hotel, responded to this review, October 10, 2013
Dear Valued guest,
You stayed in the hotel for a few nights without incident until the last night when the whole of Pattaya experienced a freak storm and FLOODED!!. There was a typhoon off the coast.
During your stay ALL guests were inconvenienced. We managed as best as we could and we ensured flood water didn't enter the hotel. My management report shows that you demanded compensation for the inconvenience of the rain. In this situation the team here go out of their way to make the customers comfortable and given that I was here to witness this in the early morning of your final night stay I can vouch that my comments are true.
We did this for all guests. We don't control the weather. AND we certainly don't refund the cost of a room because it rains.
Best Regards,
Austin
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Sydney, Australia
Top Contributor
55 reviews 55 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed October 3, 2013

Whilst location and resort itself was very nice, the biggest letdown was the customer service. At check in staff seemed bored and did not explain any of facilities the hotel had to offer or where breakfast was. Susi at tour desk was great and very helpful. We booked a 2 bedroom room which was an interconnecting room and the rooms were very nice and modern. Pool quite small and poolside service was hit and miss. Wifi service worked well and you could walk to beach, about a 10 min walk. Convenience store and laundry service all a couple of minutes walk. Big C shopping is about a 10 min walk or just catch baht bus.

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin R, General Manager at Centara Pattaya Hotel, responded to this review, October 10, 2013
Dear Valued guest,
I am sorry to see that the customer service wasn't up to standard. Please trust that I will investigate this fully and it is my aim to have an outstanding level of service here at Centara Pattaya Hotel. I thank you for your comments and I hope we can welcome you back to the hotel again in the future.
Best Regards,
Austin
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Meerut, India
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed October 2, 2013

Booked through yatra, we did not find our stay very comfortable at this hotel. The accommodation was cramped with very poor view through the windows. The staff also had a very detached attitudeand not at all forthcoming to help.Yes, the location is good.

Room Tip: Ask for pool side accommodation.
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  • Stayed September 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin R, General Manager at Centara Pattaya Hotel, responded to this review, October 10, 2013
Dear valued guest,
Thank you for taking the time to rate us. Sorry that you had a different expectation of our hotel.
Our grounds and gardens are perfectly maintained, as you would have seen but unfortunately I have no control over what the rest of Pattaya looks like. I hope in the future you can find a hotel with a view that suits your needs. Please be aware though, the rate will be a lot more expensive.
Best Regards
Austin
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Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed October 1, 2013

We recently stayed at the hotel from 18th - 26th September (room 609), and were absolutely delighted with the hotel. The hotel is relatively new, and has been very well thought through, in terms of layout and décor.

The hotel has a lot of strengths; the outside bar & pool area are lovely, as is the restaurant which serves an amazing choice of dishes from around the world, at very reasonable prices. We particularly enjoyed the Thai dishes. Breakfast was also pretty impressive with almost endless choice!

The hotel offers a short cookery course, with a trip to a local market to buy fresh produce, then you are taught to cook a couple of dishes from scratch. This was a lovely opportunity and we both thoroughly enjoyed the experience.

We were particularly impressed by the hotel staffing team, who were all very friendly and professional, but exceeded expectation; for example, personal acknowledgement and proactive service, etc. We are particular grateful to Nick, a member of the Food & Beverage team, for taking such good care of us.

As a former hotelier/caterer, I can be particularly critical of any establishment, but I only have praise for this hotel, in particular it's staffing team.

Room Tip: We recommend a pool side room. Many an evening sat on the balcony, thinking every room probably tel...
See more room tips
  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin R, General Manager at Centara Pattaya Hotel, responded to this review, October 10, 2013
Dear Valued guest,
Fantastic to see that you enjoyed your experience here at the hotel.
Often people are only keen to report the negative so I greatly appreciate you taking the time to tell us of your positive experiences here. I hope when you are next in Pattaya you can visit again.
Best Regards
Austin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Centara Pattaya Hotel

Address: 78/140 Moo 9, Tambol Nongprue | Ampur Banglamung, Pattaya 20150, Thailand
Location: Thailand > Chonburi Province > Pattaya
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #28 of 377 Hotels in Pattaya
Price Range (Based on Average Rates): $
Hotel Class:4 star — Centara Pattaya Hotel 4*
Number of rooms: 152
Official Description (provided by the hotel):
Centara Pattaya Hotel is ideally located in the centre of the popular resort town of Pattaya City. This contemporarily designed 4-star hotel offers understated luxury along with a range of facilities that includes a fitness centre and an extensive swimming pool complete with dedicated pool bar. A wide choice of shopping and dining experiences is to be found in the immediate vicinity and the beach is a gentle stroll from the hotel. ... more   less 
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