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“Great Hotel” 5 of 5 stars
Review of Hilton Pattaya

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Hilton Pattaya
5.0 of 5 Hotel   |   333/101 Moo 9, Nongprue, Banglamung | Banglamung, Pattaya 20260, Thailand   |  
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Ranked #9 of 387 Hotels in Pattaya
Certificate of Excellence 2014
Golg coast
Senior Contributor
23 reviews 23 reviews
17 hotel reviews
Reviews in 18 cities Reviews in 18 cities
21 helpful votes 21 helpful votes
“Great Hotel”
5 of 5 stars Reviewed January 25, 2013

We arrived into this Hotel on the last day of 2012 and it was so nice to be welcomed by the staff, the new year celebration's were just great.Pattaya went off at midnight, thousands of people on the beach, all the fireworks just great.
Our room looked over the beach and most of Pattaya, it was the best seat in the house.the room was ultra modern and very cleans, just as you would expect from a 5 star hotel, the dinning rooms and lounge bars and pool were awesome.
This hotel sits on top of a massive shopping centre.

Room Tip: Ask for a beach front room and the higher the better
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philippe K, General Manager at Hilton Pattaya, responded to this review, January 28, 2013
Dear Valued Guest,

Warm greetings and thank you having chosen Hilton Pattaya as the hotel of choice for your recent stay and for taking time to provide us with your valuable feedback.

We are pleased to learn that you enjoyed your stay and that the location, guest room, facilities and the service provided by our Team Members made your stay a memorable and enjoyable experience. It is such a pleasure to receive such positive feedback

Once again thank you and we look forward to welcoming you back to Hilton Pattaya soon.

Kind regards,

Philippe Kronberg
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,164 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (239)
Date | Rating
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  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
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English first
Melaka, Melaka, Malaysia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 24, 2013

I stayed at Hilton Pattaya from Jan 21st till Jan 22nd. Hilton Pattay located in a very good location; a long Pattaya beach with beautiful scenery. Excellent hotel to stay with malls in the same building. The room well designed; clean and smell nice. Good security. The foods well served in the restaurant.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philippe K, General Manager at Hilton Pattaya, responded to this review, January 28, 2013
Dear Valued Guest,

Warm greetings and thank you having chosen Hilton Pattaya as the hotel of choice and for having taking time to share your feedback in Trip Advisor relating to your recent stay at Hilton Pattaya, Thailand.

We are very pleased to read your comments and glad that you found the location, design, guest room and service levels of the hotel to your satisfaction. We do hope to see you return soon as we look forward to welcoming you back to Hilton Pattaya ....safe travels.

Kind regards,

Philippe Kronberg
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangkokk
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed January 22, 2013

Hilton Pattaya is a very beautiful hotel for both the view from the hotel and the hotel interior design. The room and service is within Hilton standard. I like their big meeting rooms (can not remember the name) as it makes the participants feel relax and more creativity.

Room Tip: The higher floor , the better view
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  • Stayed December 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philippe K, General Manager at Hilton Pattaya, responded to this review, January 27, 2013
Dear Valued Guest,

Warm greetings and thank you having chosen Hilton Pattaya as the hotel of choice for your recent stay. We also thank you for having taken the time to share your views of your recent stay at our hotel.

We are delighted to read that you were pleased with the design, features of this hotel and that the friendly and helpful service provided by our Team Members made your stay such a positive experience. In particular that our Seaboard Ballroom was able to contribute to your relaxation.

Once again thank you and we look forward to welcoming you back to the hotel again.

Kind Regards,

Philippe Kronberg
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Llandudno, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 22, 2013

We stayed at the hilton pattaya from the 8th jan to 15th jan 2013 the whole experiance of this modern hotel was realy exceptional for us . The service was top class nothing to much trouble for the staff you only have to ask and it's done with a smile.the room was very clean the bed and pillows so comfy and plenty of space to relax.would recommend this hotel for its position in pattaya not too far from shops ,bars ,and beach on the doorstep.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philippe K, General Manager at Hilton Pattaya, responded to this review, January 27, 2013
Dear Valued Guest,

Warm greetings and thank you having chosen Hilton Pattaya as the hotel of choice for your recent stay and for taking time to provide us with your valuable feedback.

We are pleased to learn that you enjoyed your stay and that the location, guest room, facilities and the service provided by our Team Members made your stay a memorable and enjoyable experience. It is such a pleasure to receive such positive feedback

Once again thank you and we look forward to welcoming you back to Hilton Pattaya soon.

Kind regards,

Philippe Kronberg
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bengaluru (Bangalore), India
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
31 helpful votes 31 helpful votes
1 of 5 stars Reviewed January 22, 2013 via mobile

I was really excited when I booked my hotel on the net and over the phone. Because the rooms and place looked just amazing. When I arrived at Hilton I expected to have the best room and best service in pattaya. I just got the opposite. I stayed in room 3210.

The room was good but it smelled like uncleaned drainage Yes my fellow travellers it smelled like drainage. I Thought it was just toilet so I flushed it and then for some time the smell was gone when we opened our balcony. I was then trying to put the AC on but the Ac was not working. No cooling at all. I complained to the front desk and some technician came and told me it was working but after 2 hours also there was no cooling. It was hot and sweated the all night. But wait there's more the uncleared drainage smell came back again. I think it was the drainage or something we had complained but still no response from staff.

It was the most pathetic hotel stay ever. More over we were not given a change of room or apology. By no means I am exaggerating. If you want to stay in Hilton expect the worst. No service no cleanliness no air condition no caring staff

  • Stayed January 2013
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philippe K, General Manager at Hilton Pattaya, responded to this review, January 23, 2013
Dear Valued Guest,

Warm greetings and thank you having chosen Hilton Pattaya as the hotel of choice and for having taking time to share your feedback in Trip Advisor relating to your recent stay at Hilton Pattaya, Thailand.

Your objective comments will help us in our quest to constantly improve so that all our valued guests will experience the best possible standards of product and service at our hotel.

We do hope that we will have the opportunity to welcome you back to Hilton Pattaya at some point in the future.

With kind regards,

Philippe Kronberg
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seoul, South Korea
Top Contributor
99 reviews 99 reviews
20 hotel reviews
Reviews in 30 cities Reviews in 30 cities
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed January 20, 2013

I stayed four nights from January 8th thru the 12th of 2013. I had booked a King Hilton Executive room under the Hilton "Any Weekend Anywhere" promotion for two adults. Under the promotion my rate per night was 6975.00 Thai Baht. After taxes my total bill became 32,838.30 Thai Baht. As my arrival date approached I had received an email from the hotel with some promotion spa and restaurant information as well as hotel car pickup information. I declined the hotel car pickup from the airport as the rate was 4,000 Thai Baht (you can pick up a regular taxi at the airport for about 1,500-2,000 thai baht or a private car for 2,500-3,000).

I arrived at the hotel very late - roughly around 2 or 2:30 in the morning. There were several staff at the check-in counter on the 16th floor. They greeted me and said they had been expecting me. I was presented a welcome drink and cool towel which after my long trip was greatly appreciated. After some administrative check-in I was escorted to my room and provided information about the hotel, my room, and executive level benefits. One key point made, which I found very unique, was the topic of "unregistered guests" and the associated 1,000 Thai baht fee the hotel would charge per night.

Pros:
Excellent service
Beautiful spa at Eforea
Wonderful views from the executive rooms.
Luxury restaurant lounges at the Edge
Infinity swimming pool and the Shore bar were well done and beautiful
Horizons bar on the 34th floor was really beautiful with great views!
Great location right in the middle of Pattaya and with the shopping mall on 1-6th floors

Cons:
WiFi in my room was a bit slow but I switched to the cable and had no issues.
Swimming pool was really cold as the hotel keeps it hidden from the sun most of the day
Unregistered Guest Fee might be a point of contention for guests heading to Pattaya for its infamous adult nightlife.

Overall:
A really great hotel, beautiful designed and decorated in a great location.

Room Tip: Executive Floor rooms have the best views and are high enough so the seemingly endless noise of the...
See more room tips
  • Stayed January 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philippe K, General Manager at Hilton Pattaya, responded to this review, February 4, 2013
Dear Valued Guest,

Warm greetings and thank you having chosen Hilton Pattaya as the hotel of choice for your recent stay. We also thank you for having taken the time to share your views of your recent stay at our hotel.

We are delighted to read that you were pleased with the features, facilities and services provided at our hotel. Specifically your detailed observations will go a long way in motivating all of us further as we always strive to exceed guest expectations.

Once again thank you and we look forward to welcoming you back to the hotel again.

Kind Regards,

Philippe Kronberg
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
2 reviews
4 of 5 stars Reviewed January 18, 2013

It was a business trip but hotel ambiance, internet facility in lobby, Spa, swimming pool, very near to sea, breakfast over looking the sea was a great experience and value for money we have paid for and would advise people if they visit Pattaya, they can try this hotel because of above reasons.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philippe K, General Manager at Hilton Pattaya, responded to this review, January 23, 2013
Dear Valued Guest,

Warm greetings and thank you having chosen Hilton Pattaya as the hotel of choice for your recent stay. We also thank you for having taken the time to share your views of your recent stay at our hotel.

We are pleased to know that you enjoyed your stay and in particular that our facilities was able to contribute to your enjoyment. We hope to see you again soon.

Kind regards,

Philippe Kronberg
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Pattaya

Address: 333/101 Moo 9, Nongprue, Banglamung | Banglamung, Pattaya 20260, Thailand
Phone Number:
Location: Thailand > Chonburi Province > Pattaya
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Pattaya
#5 Spa Hotel in Pattaya
#7 Romantic Hotel in Pattaya
#7 On the Beach Hotel in Pattaya
#7 Luxury Hotel in Pattaya
#9 Family Hotel in Pattaya
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hilton Pattaya 5*
Number of rooms: 302
Official Description (provided by the hotel):
Unique by design and centrally located, Hilton Pattaya rises 34 levels above CentralFestival Pattaya Beach, South East Asia's largest beachfront shopping complex, with spectacular views North and South over Pattaya Bay and the Gulf of Thailand. Styled with the property's beachfront location in mind, all Hilton Pattaya rooms and suites feature 180 degrees of unobstructed ocean views with private balconies. This unique position forms the core of Hilton Pattaya's design concept and philosophy. Panoramic views, high quality design and finishes, and impeccable service play an integral part of the experience that is on offer to both leisure and business travelers. From the moment you arrive you will know that a new standard for style and sophistication has been set. A unique combination of light, textures and finishes create an atmosphere of pure indulgence. Just 90 minutes from Bangkok Suvarnabumi Airport and with so much luxury to offer, the Hilton Pattaya is your new recreation and business destination of choice. ... more   less 
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Also Known As:
Hilton Pattaya Hotel Pattaya

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