I stayed at Nova Gold Hotel in the end of July. The hotel is new and the rooms are nice but on the smaller side. The main problem I had with this hotel was the service. The internet rarely worked and it was very slow. It would always take me about 40 minutes just to check email. I was only there for 3 days so it was not that big of a deal. The house keeping always forgot to clean my room and When I asked just for towels I never got them. The front desk would say they are coming, but never got new towels during my entire stay. The breaking point is when I was charged 4 nights instead of 3 nighs. Upon check out I noticed there was a extra nigt being charged on my bill. I obviously asked for a refund on one night since their car service was ready to take me to the airport. The lady manager refused to return the money for the overcharged nights stay?????? I couldn't believe it!!!! She said it has already been charged and no refunds. I ended up leaving with out getting my money back for the overcharged night since I had to catch my flight and there was no more time to argue. I will never stay there agaIt is also a big hassle to get to any nightlife since it is far away from any action. Bad choice.... bad location ... bad service .... bad internet ....
- Official Description (provided by the hotel):
- Nova Gold Hotel is a landmark low-rise property offering a fresh new accommodation experience in Pattaya. This deluxe 4-star hotel features 77 comfortably designed rooms with private balconies, ideal for both short visits and longer stays.Located in central Pattaya, Nova Gold Hotel is just a 10 minute stroll from the beach with several shopping malls easily accessible on foot or with the hotel’s complimentary golf cart shuttle service. Pattaya’s famous entertainment district is easily accessible from the hotel. ... more less
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