This is my first review and felt that after returning from the Centara yesterday i needed to write something.
Firstly you must realise that the 5 star rating for this hotel is justified in my opinion for the location, views from the balcony, service in the club lounge and facilities. Those expecting a 5 star quiet luxury resort with someone available to cater for their every whim will not quite get what they want. Having said that we are a couple without kids, knew what to expect from this family resort and were not disappointed at all. Just the intial walk around the resort is enough to make you feel that you have made a good choice.
The location is far enough out of the city to forget that you are in Pattaya, but close enough for a quick ride on the baht bus when needed, which is what we did each night for a drink and food at one of the many bars along Beach Road. Pattaya has changed from the last time i went from having lots of English and US tourists, to mainly Russian and therefore the feel of the place is not the quite the same.
Getting back to the hotel, it surely has to be a paradise for families and yes there is noise during the day around the pools, but it wasnt enough to bother me. I actually prefer to have something going on around me while i am sunbathing. Not sure if i would feel the same in high season with the place packed out though.
All rooms are genuine sea facing and have balconies where we could relax and sunbathe on the loungers when we had had enough of the pool / beach.
And so to the main reason why our stay here was so enjoyable...the club lounge on the 12th floor. The lounge is open from 0700 - 2300 where you are served breakfast, lunchtime snacks, afternoon tea, evening cocktails/canapes, and late night night caps all inclusive and as much as you want. Now do not expect this to be a business style lounge as it is a resort hotel, but where else could you have this club service in your shorts and polo shirt. The styling and surroundings are very clean and modern though, and the girls working in there are tireless in their efforts to serve you and make you feel special.
Breakfast has a big buffet to suit European and Asian guests, and also has table service for your tea / coffee, cooked eggs, bacon etc. We had eggs benedict with smoked salmon every day. Its served from 0700 - 1100, and while there was a couple of hundred people in the breakfast room on the ground floor, there was maybe 20 of us in the club room.
The rest of the presentations during the day are fine, but not so big in choice so use the time in there to have a respite from the intense heat with specially made fresh coffees, juice, a beer, soup, fruits and even for us homesick Brits there was homemade mini scones, jam and cream.
Evening cocktails are from 1730 - 1900, and although its not quite apparent you ask for whatever cocktail you want from the menu, or have a short or cold beer or a glass of wine with canapes. You will be asked if you would like another as soon as your glass is empty!
So while these girls run around after you and always say hello and welcome as soon as you walk through the door, there was still many guests not even saying hello, returning a smile or even acknowledging them. How rude! I dont speak Thai but i have learned to say hello and thank you, and maybe that just enhanced my experience and service, but what effort does that take?
I did have to accept 2 apologies from these girls, firstly while we were sat on the outside balcony i had to get up to collect an ashtray from the next table, straight away a girl came to me to apologise from my inconvenience. Bless her. Second time i think i had had maybe 4 vodka tonics during the free evening cocktails and just before we left a girl came over to apologise that she thought she gave me gin instead of vodka for one of the free drinks. I hadnt noticed and couldnt believe her honesty. Can someone please tell me where i can find such service in the UK please?
To sum up, if you are looking for a 5 star luxury quiet resort with stunning beaches and water, Pattaya will not be for you and you can expect to pay £150 a night for that in Somui or Krabi. For what we wanted and expected, then the Centara exceeded our expectations in all areas and for once i was pleased with the choice i made when booking just after Xmas. Yes there are kids, and yes they are also in the club room, but still we had the most relaxing of holidays. Take the club option if you intend to make full use of it.
Finally, while we were there, a Thai Royal Princess visited for a few days i guess in the royal suite on the top floor, complete with 20 car escort and body guards. It was a bit of excitement as the city came to a standstill to let her though and the hotel closed the lobby so she could get to the lift. If the Centara is good enough for her?
- Official Description (provided by the hotel):
- The new Centara Grand Mirage Beach Resort Pattaya is located on Wong Amat Beach & Naklua Beach, North Pattaya, and is actually built on the original beach front land of the former Central Wong Amat Beach Resort.Centara Grand Mirage Beach Resort Pattaya is a 5-star beach resort designed to be the first truly themed hotel in Thailand, this stunning 18-story property features 555 rooms and suites, all facing the ocean. Unlike other hotels & resorts in Pattaya, Centara Grand Mirage Beach Resort Pattaya is the only 5-star themed resort that has a direct beach access to the stretch of 230 meters of white sand beach complete with an extensive beachfront water park.This unique and exciting Lost World themed hotel is a true destination in its own right and will offer several specialty restaurants, a trendy bar, Asian restaurant, all day dining, large and versatile convention and meeting facilities, SPA Cenvaree, and a great variety of facilities for all members of the family including several swimming pools and water play areas in the exciting water park.The Centara Grand Mirage Beach Resort Pattaya is set to become one of Thailand’s most talked about resort hotels. ... more less
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- Also Known As:
- Centara Grand Mirage Beach Hotel Pattaya