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“Always look forward to coming back - Excellent Hotel” 5 of 5 stars
Review of Holiday Inn Pattaya

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Holiday Inn Pattaya
4.0 of 5 Hotel   |   463/68 Pattaya Sai 1 Road, Pattaya 20150, Thailand   |  
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Ranked #9 of 369 hotels in Pattaya
San Francisco, California
1 review
2 helpful votes 2 helpful votes
“Always look forward to coming back - Excellent Hotel”
5 of 5 stars Reviewed November 2, 2013

Here's what's impressive about this already remarkable hotel, almost all of the staff knows your name. The personalization at such a large hotel is worth highlighting. Many, many thanks to every staff member I encountered - A special thanks to GRO Chaiwat for his 5 star impeccable customer service! Everyone was very friendly, accommodating and welcoming. The room was very clean and was kept neat throughout my stay. Infinity pool facing the ocean was truly relaxing. Breakfast buffet was excellent. The panoramic highrise ocean view was spectacular. As a Platinum Elite member with several hotel groups worldwide, I find the VIP service at the Holiday Inn Pattaya to be truly exceptional and I always look forward to my next return.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (186)
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Guwahati
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 25, 2013

This hotel is situated in a prime location of Pattaya and near the beach. You can avail all type of facility from this hotel, because just outside of the hotel everything is available, from scenario to body massage to moves exchange. The famous (infamous!) walking street is just three furlong away from this hotel. If you stand facing the sea, then you will be able to see another big hotel, Amari by name at the right hand side of you. I don't know about Amari hotel of Pattaya, but Amari and Holiday Inn is adjacent to each other here. You will be see a kids club at 4rth floor near where the breakfast is also served. The nice curve of sea is seen from my hotel room, I stayed where at 21th floor based corner room. This is a nice hotel but it has no private beach! The breakfast is satisfying and well served! Staff are nice too!

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SIngapore
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed October 21, 2013

Good things first - Excellent location, excellent value worth money, decent rooms with excellent views, good spa, good kid area, good pool, excellent breakfast.
What they can improve is the interior seems to be dated. Charges for wi-fi in room are ridiculous, no mini bar, average service, average house keeping.
What is bad - Don't have their own services, if you book a tour at lobby, they probably call tour operator right outside the hotel and charge you triple the price. Typically when you reserve a tour from a Hotel that is charging extra ordinary high, you expect the tour to be decent enough. What this hotel does is charge you extra high and then book you on cheapest tour available on street keeping 75% of the money in their pocket while sending you off with a seedy operator that you will never book knowingly.
So basically if you are looking for a decent place to sleep and in budget, Holiday Inn Pattaya is right choice for you. Just utilize what is covered in your rate, don't order anything extra. Don't expect anything more than that and don't expect them to provide you luxury treatment for extra orders even though you will be charged 5 star rates. Book your own tour, book your own taxi, eat on your own, drink on your own.

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Pattaya, responded to this review, November 5, 2013
Dear nitin222,

Thank you for taking the time to express your thoughts and concerns. Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We are sorry for the shortfalls you have experienced during your stay. Your comments are highly valuable and will assist us in our continuous efforts to maintain and improve the service level we aim for. Thank you for staying and we hope you give us another chance to make your stay as best as it can be.

Sincerely,

Anthony M
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed October 20, 2013

Its one of the good hotels in Pattaya with great location , good views & really good helpful staff . Very thing here is in great shape , be it room , pool , service , internet ...Very satisfied with good value for money

Room Tip: The higher level rooms give you excellent view of the ocean
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  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jalandhar, Punjab, India
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 17, 2013

I had been to Pattaya many times but stayed for the first time at Holiday Inn, Pattaya. Our room was at 17th floor with very nice sea view. Hotel was very good with good staff and very good breakfast and sea food preparations...
Its a wonderfully good place to live and enjoy in Pattaya.....Only problem which i faced was its quite costly internet system.

Room Tip: Whenever booking, prefer to book a room at 16th plus floor with odd numbered room. As odd number roo...
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  • Stayed October 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bangalore, India
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 15, 2013

I was a bit sceptical when I checked in to this Hotel on 7th of October 2013, but man this was the best place I have stayed till now. I had taken a higher floor room with Ocean and City View balcony and the room was worth every penny of it. The Food at Cafe G especially the breakfast was exceptional and the service was to the T every time we went there.
The staff always greeted us with a welcome smile, and the Room was made up every day during our three day stay. They have two pools and a great Kids area with an attendant.
To top it all the Guy at the Concierge(he was there on the 8th of October at around 2.30pm) was always very helpful and gave us some wonderful tips and also arranged for an elephant ride.

I would only go to Holiday Inn if I ever visited Pattaya.

Room Tip: Kids Friendly and great breakfast. Please select higher floor ocean view rooms if you want to enjoy.
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  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed October 12, 2013

Stayed in here whenever I visit my suppliers, and it clean, convenient and new.

All the rooms are angled in such a way that you get sea view and not seeing much of your neighbours at the balcony.

Only thing to rant about is that the internet is too costly. It's 690 Bhatt a day, or approx £12.

Stayed October 2013, traveled on business
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Pattaya

Address: 463/68 Pattaya Sai 1 Road, Pattaya 20150, Thailand
Phone Number:
Location: Thailand > Chonburi Province > Pattaya
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Family Hotel in Pattaya
#3 Spa Hotel in Pattaya
#5 On the Beach Hotel in Pattaya
#6 Luxury Hotel in Pattaya
#8 Business Hotel in Pattaya
#20 Romantic Hotel in Pattaya
Price Range (Based on Average Rates): $
Hotel Class:4 star — Holiday Inn Pattaya 4*
Official Description (provided by the hotel):
The Holiday Inn Pattaya is ideally located along the bustling beach on Pattaya 1 Road. We are approximately 90 minutes from Suvarnabhumi International Airport, and about 100 minutes from Bangkok.Our brand new hotel offers convenient access for both business and leisure travelers. Visit Wat Yarnna Rangsee Buddhist Monastery, Nongnuch Tropical Garden or experience the Sriracha Tiger Zoo.The Holiday Inn Pattaya is just the place for you. The guest rooms and suites are stylish and the furnishings are complete with balcony and ocean views. We provide recreational facilities like fully equipped gym, two outdoor swimming pools, and high speed internet access. Relax and unwind at the Tea Tree Spa offering a wide range of treatments. For those traveling with children, we offer our unique Kid Suites and Kids Club.Come and experience Pattaya at Holiday Inn Pattaya! ... more   less 
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Also Known As:
Holiday Inn Pattaya Hotel Pattaya

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