We stayed here for one night and fortunately for me the housekeepers were outside the room when I checked in - I duly informed them that there were no towels. My two colleagues, checked into an opposite room and found that there was only one towel. It took them a great deal of wasted time to establish that (although the internal slip had been completed stating that there were two replaced towels) there had been a mistake - by the very fact of the staff producing a document to indicate that all was well, is indicative of a "I've done my bit mentality".
Perhaps most disturbing is the fact that on exit my colleagues faced the charge of using the condoms in the room. I have never come across condoms being supplied by a hotel - maybe I am being niaive? It was Pattaya after all. The simple point is that the towels and condoms were included in the final bill - which was simply wrong.
To their credit, the hotel (entirely due to the duty manager at the time) nullified all extra costs.
But we spent an hour checking out!!!
Friends not happy, therefore i'm not happy - seems like a make as much money as you can business!!
- Official Description (provided by the hotel):
- Hotel Vista Pattaya - a new fully-integrated lifestyle hotel that combines the traditional warmth of Thai welcome with the sleek and straightforward character of a contemporary lifestyle. Spanning 8 floors of luxurious space set in the minimalist style, Hotel Vista attracts the young and hip and guests from Bangkok, as well as the most discerning travelers from Asia and Europe. With its central location in close proximity to the beach (just a 100-meter stroll) and major shopping and entertainment venues such as Central Festival Mall and Alcazar, guests can experience the best of Pattaya in a breeze! ... more less
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