I had booked this hotel with little research and already knowing the Bad Reputation of The Hotel i gave it a try assuming it won't happen to me - You could be Charged for anything in this hotel. So asked my friends travelling with me to please be alert when we are in the hotel because they can charge you for anything. Ask for the charges before you use anything like bathroom slipper's, towels, hair dryer, coffee maker, Swimming Pool etc... Still i myself had gone through 2 Terrible and totally inhuman incidence in this hotel.
1) During my stay one day we slept very Late so the next day got up just half an hour before the breakfast time (Indian Veggie doesn't have anything to eat beside corn flakes, bread butter and fruits) and rushed to breakfast as soon as we got up. My 4 year kid was sleeping in the room so we decided to take 2 pieces of Watermelon and a small bowl of Chocolate cornflakes for my son. So we asked the waiter for the same and he denied out rightly but after our little force he told to ask to the restaurant manager. So he called the Manager who was a Lady and She also out rightly denied and told that we don't allow food in the room and we told at least for kid allow us But she still denied. My wife still argued with her and after 10 mins. of heated argument she told u can take but u have to Pay for it. Now this show's the humanity in their staff - when i took a package for Bread & Breakfast and already Paid for it how can i again be charged for the same? Is this humanity or courtesy they are offering. i think this lady manager doesn't have kids so she doesn't know the pain of a mother if your kid is hungry.
2) At the time of checkout they gave me a bill of 2000 Bhatts (Finally the thing happened with me for which i was worried about during my 3 days stay in Pattaya). Actually for my son we have carried a small blackboard and chalks as he gets busy playing with it. So when we went for site seeing we left the chalks in one plate provided for tea and coffee by the hotel (This was the biggest mistake we made). They just got the reason to make money out of it. They Claimed that your kid has written with the chalk on the sofa Chair and our sofa Chair got dirty so we need to change the cushion. Chalk only have dust to my knowledge and if you rub it the dust disappears. So i was unable to understand why i am being charged so heavily. Even if they Dry-Clean it (Which was also not required) how much that had been cost?
But i didn't paid that so easily and asked the manger to come to the room and show me the damage but she was not ready to come to the room and explain us the cause. So i talked to my local tour operator Mr.Jo who guided me that if you are Pretty Sure that there is nothing damage and they are charging you unreasonably than you call the Thai Police and they will give you the judgment for it. And if it goes against you - You have to pay and i was also ready if its Proved by the Police. So asked the Manager to call the Thai Police and she told "Sure Sir". But she tried to call on a number she best knows Who's it was for 10 Mins. and then she said ok i will come with you in the room and see the sofa. After seeing the Sofa Chair she told that i will give u 50% Discount because the damage is not so big but still it needs to be repaired which i finally accepted as the taxi was already waiting for us from Last 1 hour to take us to Bangkok and i was worried if he runs away i may have to pay 2000 bhat for taxi. so no point wasting time and gave 1000 Bhat to this beggars.
So the crux of the story is that - this People just want money at any cost and can ruin your trip by charging you for nothing. This are just there Strategy to make money.......... So Beware Before you Check in to this Hotel...... There are many Good Hotels available in Pattaya so why hang up with this kind Of Inhuman People's..........
One more thing - When we stayed in the hotel it might be just 10% booked as this is the off-season. Still they Doesn't gave us the room before 2 0'clock whereas we reached there at 11 o'clock. So gain this is the part of there Policy....................
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.