This was the second time at Al's Resort, the first Time with my family was last year, it was a good resort, clean, staff helpful, that is why i booked again. but oh so diffrent this year, it was a totally different experience this time and i would never return or recommend it to anyone else. On arrival they put my husband and myself and 2 friends into a room that had broken tiles on the floor, was dirty, no tea making facilities, when i asked they said we couldnt have them The next day we paid and upgraded to 2 villas around the pool, spacious seperate lounge/dining area, on first glance looked ok, they asked us pay upfront which we did, when we checkedd into the room, the furniture was very marked and damaged, there were cockroaches under the boards in the bathroom, the towels were disgustingly stained and marked, they were the same every day, i asked for them to be replaced and told them i wanted cleaner towels,my friends room had a bad sewage smell outside the bathroom, out of the 5 days we were there, we only had our room cleaned 3 times, and then it was only half cleaned, the bed sheets were grey, each day i had to request clean towels, the hsk staff could not speak english, the mirrors and glass had fingermarks all over them when we checked in and were never cleaned, we had to ask for toilet rolls, bottles of water, the breakfast in the restaurant was awful and out of 5 days only ate there twice,flies were flying around, staff not very friendly helpful or competant, the egg station was unmanned most of the time and flies were landing on the omelette mix, and other ingrediants, nothing was covered up. the pool bar was not manned, and service at the bar on the beach was bad, waiting a long time for drinks,food, and bill. I wrote a 2 page letter to the General Manager and handed it in on the day i left, the woman on the desk was very rude and said he was not there, i told her i was not happy and she shrugged her shoulders and just snatched the key off me, i asked for her to give the letter to him and for him to contact me to discuss these problems, which they have never done.
do not stay at this resort, unless you want to spoil your holiday
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.