We were originaly booked into this hotel until I found out that they had a new hotel a few doors down from here, so after a couple of emails we were able to change our booking to a seaview in the new Hacienda Suite. All my emails were answered promptly and they were very helpful to me. They also arranged a pick up from the airport, great service.
We arrived at Hacienda Suite and the staff were waiting to assist us and escort us to our room. Afer a quick check in the girls carried our luggage up 3 flights of stairs to our room, (we were on the top and 3rd floor) glad they were carrying them!! The stairs turned out to be a bit of a struggle for my husband after a few days, so if you have any mobility problems book a lower floor room, but the view from the top was just amazing and worth all the stairs to get there,180 degree sea views, and a lovely 6mt long balcony with glass panels, awesome! the room was lovely and new, massive bed where you could sit and look out over the beautiful sea view, flat screen TV, lovely decor and the bathroom was spacious and clean, security safe and plenty of storage and wardrobe space, the only thing missing was a kettle and tea/coffee. The mini bar is well stocked and well priced. The room was serviced daily cleaned and new linen and towels, and the maids were all so friendly and lovley.
We had a good stay and the only 2 negatives (if you can call them that) are: no tea/coffee in the room and the bed was extremly hard, I know it is the normal thing in Thailand having been in many resorts/hotels but this one has to be the hardest yet, maybe as it is so new? I did ask reception on the 3rd day for a mattress topper but the girls didn't seem to know what i meant? but that evening i think they had put something there as it seemed a bit softer.
The views and the lovely new room made up for everything.
Would we stay again? Yes, but only because of my husband not coping with the stairs much we would take a lower floor room, maybe not so good of a view but it would still be a good sea view.
Thank you to the staff for a lovely stay at Hacienda Suite, see you again one day :)
- Also Known As:
- l`Hacienda Hotel Koh Samui
- l`Hacienda Hotel
- l Hacienda Koh Samui
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