Disclaimer: I am an American-born Thai who has travelled through Thailand countless times whose family own various dining establishments in Bangkok. I have stayed in hostels in Thailand, bungalows, 5-star resorts, and no-star resorts, in either case you should always expect to get what you pay for. You pay a little, you're gonna expect to get a little, you're gonna pay a lot, you should expect to get what you pay for. I got a great deal on Agoda.com for $153 per night, so I did not complain for voice my concerns to management or the staff...I got what I paid for. However, for those who pay the rack-rate for this resort, I do not think you are going to get what you paid for. This can not be a 5-star resort because there is nothing 5-star about it.
If you are looking to vacation at a small and quaint 'resort' with no plans of ever leaving the premises, that this place is for you, as long as you like mediocre food and lack of service.
Service: The service was great...the only problem was, there was a lack of it. The employees that were working at the resort tried to make your stay as comfortable as possible, however, you can tell that they were stretched pretty thin. The winter break is one of Thailand's peak travel season, everyone knows this, resorts and hotels are usually staffed for 100% capacity, thus the high hotel and flight prices during this time. Why was there a lack of service, I have no idea. It took us 4 hours to check into our room because there was not enough available clean rooms. We arrived to the resort at 11:30am and did not walk into our room until 4pm. The reception area/lobby was still full of guests waiting to check into a room. ***The bellmen or 'door men' (even though there is no 'front' door) are FANTASTIC!! Both the day and night bellmen are super friendly, helpful, and just damn nice. They always brought a smile to my face.
Rooms: I booked the deluxe room, which is nice. The bathroom is very fancy and modern. I have no comlaints about the rooms. The rooms were nice and the bed was comfortable.
Food: The food is horrible and overpiced. If you are looking to eat, waslk nextdoor to GG's Restaurant and pay half the price at twice the quality. For lunch I ordered a club sandwich, it was all vegatbles, one slice of bacon cut into 4 pieces, with chicken on only one half of the sandwich. I tried to give their food one more shot and dined at the Thai restaurant. I ordred red curry and pork, it came out green. I asked the waiter to return the curry to the kitchen, he assured me it was red, we held it by the candle, it was green, he apologized and returned it to the kitchen. Minutes later, the new curry came out, it was red, it tasted bland and funny. It tasted as if they added red curry paste to the already green curry. I asked for a new curry, it never came out. The chef came out to greet people and see how their food was. When the chef came to me, I spoke in Thai and immediately she apologized and said that she made the curry bland because most caucasian guests do not like spicy food. She said that if she had known I was Thai, she would have made it for Thai tastes. All Thai food in Thailand should be made for Thai tastes....who goes to Thailand that doesn't like Thai food?
Hotel building: The resort is split into two separate buildings. One building is beach side, the building #2 is situated behind building #1 separated by a very small driveway. Each building surrounds a pool, thus guests in each building can enjoy their own private pool area. For those guests whom are staying in building #2, you have to walk through building number one, over the pool, and across bridges to get to the beach.
Beach: The water is very calm as it is a south facing beach (I assume). The water is somewhat clear but there is not enough beach space to lay out on a towel. There was a lot of rocks and shells on the sand that made it uncomfortable to walk on, but that might have been due to a storm that recently passed through the area.
Pool: There are two pools, one on each side of the resort, buidling #1 and building #2. The kicker is that there are approximately 36 or so odd rooms in building #2, however there are only 8 pool lounge chairs available at the pool located at building #2. Thus, as soon as the 8 or so lounge chairs are taken at pool #2, you are forced to walk to the other end of the resort to find an available lounge chair at pool #1. The problem with this is that all of the lounge chairs for pool #1 are shared amongst the people who want to lounge by the beach. In short, there are only a fraction amount of lounge chairs compared to the total amount of guests at the resort. Every day there is a shortage of available lounge chairs. Not to mention that there is also a shortage of beach towels.
Location: It is in the middle of a quiet strip of town, do not expect to be able to walk around the resort and find other dining options. The only option within walking distance is GG's Restaurant which is only a 4 minute walk next door, beside from that there is a restaurant named PJ's further down the beach, it did not look to appealing and the prices were too high(I judged this book by it's cover).
Overall, there are so many other places to stay in Samui that are closer to civilization that offer what this place does...maybe I had a bad experience and was here during a random bad time, but why chance it? How often are you going to visit Koh Samui to take this chance?
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.