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“A pleasant stay!” 5 of 5 stars
Review of ShaSa Resort & Residences, Koh Samui

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ShaSa Resort & Residences, Koh Samui
5.0 of 5 Hotel   |   116/1 Moo 2, Tambon Maret | Laem Set, Ko Samui 84310, Thailand   |  
Hotel amenities
Ranked #29 of 311 Hotels in Ko Samui
4.5 of 5 stars 306 Reviews
London, United Kingdom
Senior Contributor
43 reviews 43 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
43 helpful votes 43 helpful votes
“A pleasant stay!”
5 of 5 stars Reviewed March 12, 2013

We had a pleasant stay at Shasa! However, some of the staff in the hotel reception were not really up to standard - what you would expect in a five star hotel - and we had a few unpleasant moments trying to organize activities and such. However, the rooms are very (!) spacious - and very clean - nice beds, great view - great pool area.

A five star service was provided every day by this woman in the dining area/at breakfast - she was absolutely outstanding as she was always very helpful. As a smoker, she even saw us approaching the breakfast area - and knew what table we wanted - got us water, an ash tray and asked straight away if we wanted tea (big tea drinker). Helpful, service-minded, experienced. She made our stay to be even more pleasant and she should definitely be the next one promoted! (unfortunately we don't remember her name but she was actually the only woman that was there during our stay from the 24 th of February until the 3 rd of March)

A pleasant stay!!!

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShasaResortSamui, Associate Director at ShaSa Resort & Residences, Koh Samui, responded to this review, March 19, 2013
Dear JohanE:

Thank you for taking the time to write comments about your recent visit with us. I am pleased that you were satisfied with the overall resort experience and that you enjoyed the service and personal recognition from Aey - our Asst. F&B Manager who will be delighted to know that her service have been so well received. I will pass on your words of appreciation to her.

I have also noted your constructive feedback regarding the areas where we could improve. Thank you for bringing the issues to our attention. It is through feedback such as yours that we are able to assess how well we are meeting the expectations of our guest.
We would definitely look forward to welcoming you back again in the near future at the resort.

Warmest regards,
Chawalit Rungsirinatee
Associate Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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306 reviews from our community

Traveler rating
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    6
    1
See reviews for
150
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (57)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Sydney, Australia
1 review
5 of 5 stars Reviewed March 6, 2013 via mobile

Could not have asked for anything better :)
The staff are fantastic, the food was Devine.
The place it's self is breathtaking !!! Can not wait to go again already planning our next trip :) it was a bit of a drive into the city but very easy to get transport to and from. Next time we will hire a driver while we are there as it would have worked out cheaper than getting taxis but we couldn't have asked for better service it was truly amazing was really sad to leave.

  • Stayed March 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShasaResortSamui, Associate Director at ShaSa Resort & Residences, Koh Samui, responded to this review, March 12, 2013
Dear Nikkion,

Thank you for taking the time to share your thoughts following your visit to ShaSa Resort & Residences Koh Samui. I very much appreciate the kind comments that you made about our Resort. Hopefully, we will have the pleasure of welcoming you back again in the future

Warmest Regards,
Chawalit Rungsirinatee
Associate Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 26, 2013

If you're looking for beautiful and intimate, ShaSa is the perfect venue for your wedding! It has all the benefits of the larger hotel chains with facilities including a spa, fitness centre, kids' playroom, and three pools, yet with the intimacy of a boutique hotel.

My husband and I have stayed at ShaSa a few times, and recently celebrated our wedding at ShaSa. A few comments:

1) Organisation - As this was a destination wedding, most of the organisation of the wedding occurred via email and three conference calls. We did two on-site visits including a tasting of the food and beverages. During the planning process, we were slightly apprehensive given that we were not hands on in Samui to check up on execution on a regular basis, however, the weekend of our wedding, we were blown away with how every detail discussed was followed perfectly.

Kudos to Samlee of ShaSa for all her hard work and efforts during our wedding planning. She is a wonderful coordinator - not only organized with notes, tables, etc., but also quite receptive to new ideas and suggestions.

2) Food - Beyond the Sea is a fantastic restaurant! My husband and I spend more time in Thailand than any other country and we love Thai cuisine. Beyond the Sea's lab gai, prawn cakes, curries, pad thai... are all just fabulous. Many of our guests who are quite the foodies enjoyed every scrumptious bite!

3) Accommodation - ShaSa's rooms are second to none. They are not just simple rooms, but fully-equipped, apartments. Each room includes a fully equipped kitchen, washer/dryer, living room, dining room, bedroom, bathroom(s), flat screen TV, iPod docking station, balcony and more! Rooms are extremely comfortable - from the mattresses on the bed, to the jacuzzi in each room, individuals, couples and families can relax and enjoy! Spacious enough so that occupants are not on top of each other all the time like a typical hotel room.

4) Staff - All of ShaSa's staff are accommodating and service-oriented. In general, we did not have any issue with non-English-speaking staff. All hands were on deck the weekend of our wedding, and whether it be ad hoc requests to help the bride & groom with special surprsies for guests, to arranging bus service to other locations on Samui island, the staff were very helpful. Perhaps all staff were so attentive because we were the bride and groom, but all our guests had similar comments.

All in all, we would HIGHLY recommend ShaSa to any couple or family who would like to spend some time relaxing and enjoying some delicious food. The only potential "downside" is if you are a party-goer, then you will need to make arrangements to drive about 45 min up to Chaweng Beach where more of the bar scene is based. However, if you're looking for gorgeous skies and an all-inclusive venue to relax, ShaSa is your place!

Room Tip: All rooms face the ocean - no room lacks an amazing view!!!
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShasaResortSamui, Associate Director at ShaSa Resort & Residences, Koh Samui, responded to this review, March 12, 2013
Dear SandSHKG,

It is heartening to know that you enjoyed the services and personal recognition from our team. I will pass on your words of appreciation to all the staffs – especially Samlee, who will be delighted to know that her services have been so well received.

Thank you for sharing your experience at our Resort here on TripAdvisor. All of us look forward to welcome both of you back again.

Warmest Regards,
Chawalit Rungsirinatee
Associate Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide
Senior Contributor
25 reviews 25 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed February 25, 2013

Superbly appointed residences with everything supplied, your needs are anticipated. The rooms are luxurious and exceptionally comfortable. Service outstanding!

The pools, all 3 of them are great for swimming or just messing around. Serious swimmers can get a good workout though as there is enough length.

The food was great, nothing to complain about there!

All in all it was the atmospher of the place, chilled, laid back, relaxing.

I will return!

Room Tip: No need really as they are all good, perhaps a third floor appt to take in the views.
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShasaResortSamui, Associate Director at ShaSa Resort & Residences, Koh Samui, responded to this review, March 11, 2013
Dear Charlotte065,

It is a pleasure to read that you enjoyed the resort including outstanding service from our staff. I was delighted to see that you also appreciated the luxurious suite and well-equipped room and that the delicious food at our signature restaurant “Beyond the Sea”. I will be sure to pass your comments along to our entire team as recognition of their professionalism and dedication.

We all hope to have the opportunity to welcome you back soon.

Warmest Regards,
Chawalit Rungsirinatee
Associate Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 22, 2013

Overall is much much above average, room is very huge which my kids love it much. Kids menu in restaurant are fabulous. Highly recommend for family with small kids.
Kids room can do much better that s only point I wish hotel could be improved

  • Stayed February 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShasaResortSamui, Associate Director at ShaSa Resort & Residences, Koh Samui, responded to this review, March 7, 2013
Dear Ngwyagnes,

Thank you very much for your review, which I took great pleasure in reading. It is fantastic to hear that your expectations of ShaSa Resort were high and they were still surpassed.

We look forward to welcoming you to ShaSa on your next visit to Koh Samui.

Warmest Regards,
Chawalit Rungsirinatee
Associate Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Macau, China
Senior Contributor
49 reviews 49 reviews
17 hotel reviews
Reviews in 20 cities Reviews in 20 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed February 21, 2013

We'd been wanting to stay here for a while, and we want to go back this year. It was a quiet time so we almost had the resort to ourselves. We made full use of the facilities and slipped easily into a breakfast - kids club - swim - lunch - chillax - swim - cocktails/kids club - dinner - read/DVD - sleep, routine. We threw in a few Samui adventures to mix it up. Perfect!

Rooms were HUGE and our three year old could have slept in the bath in the main room.
The balcony was the place to watch the sun set and, having a kitchen and laundry, was great wtih kids.

The restaurant, Kids Club, pools, spa/gym is all centrally and very convenientally located in the centre of the resort ( I hate it when the Kids Club is tucked away and I feel far away from the children). Actually, this was the first Kids Club our boys (5 & 3) would go to without us there and they kept running back to it as often as they could. The multitude of lego and Kiet (the main team member there) was a huge draw card. Restaurant was brillant - Thai tapas style so we got to try quite a few dishes. Service was fantastic and the team went out of their way to welcome us and befriend our boys.

We hired a car at the airport for the week we were there to trip around. In all honesty, we didn't need it. There was car/ motor bike hire next door, which would of sufficed on the few days we wanted to venture out. The shuttle bus can take you to and from the two main beaches as well.

The only thing stopping us becoming regulars here is the monopoly Bangkok Air has on the airport and the rather steep prices to fly in when compared to other Asian cities.

Room Tip: All rooms are sensational. Two bedroom apartment would easily fit another layaway in the main living...
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  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShasaResortSamui, Associate Director at ShaSa Resort & Residences, Koh Samui, responded to this review, March 6, 2013
Dear D_D_Dora,

Thank you so much for your highly complementary review. I am so glad to hear that you enjoyed your time at the Resort – particularly the rooms, our Kids club and that you found our facilities so impressive.

We look forward to welcoming you back for your next holiday.

Warmest Regards,
Chawalit Rungsirinatee
Associate Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed February 6, 2013 via mobile

It's my second stay in Shasa,and still there is nothing we could ever complain about. True, the hotel is pretty far away from town, but because of that, the area will never be too crowded providing the best environment for us to chill and relax!
The rooms are spacious, the boutique hotel design makes guests feel unbelievably comfortable! And the room is fully equipped, from saucing pan to pretty much anything that you will need with your stay.
The staffs friendly and sweet, and they can always remember your room number and always ready to provide assistance in things you need.superb service is provided during our four days stay

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShasaResortSamui, Associate Director at ShaSa Resort & Residences, Koh Samui, responded to this review, February 12, 2013
Dear gigi621,

Thank you for such a generous review, it was great to read that your experience was faultless and that you found our team to be truly amazing. What a compliment this is - I am sure the rest of the team will also be very pleased to receive such feedback.

It is pleasing to know you enjoyed our spacious, luxurious and well-equipped room and as they were designed with these key qualities in mind and attention to detail is certainly at the core of all we offer. I am also happy to hear that our team were the warmest you have encountered, I am delighted to see their dedication and personalities are shining through.

We look forward to welcoming you back and hope that it is very soon indeed.


Warmest Regards,
Chawalit Rungsirinatee
Associate Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about ShaSa Resort & Residences, Koh Samui

Address: 116/1 Moo 2, Tambon Maret | Laem Set, Ko Samui 84310, Thailand
Location: Thailand > Surat Thani Province > Ko Samui
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#6 Family Hotel in Ko Samui
#19 On the Beach Hotel in Ko Samui
#21 Spa Hotel in Ko Samui
#24 Luxury Hotel in Ko Samui
#34 Romantic Hotel in Ko Samui
Price Range (Based on Average Rates): $$
Hotel Class:5 star — ShaSa Resort & Residences, Koh Samui 5*
Number of rooms: 33
Official Description (provided by the hotel):
Romantic chic destination with natural surrounding. ... more   less 
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Also Known As:
Shasa Resort And Residences, Koh Samui
Shasa Resort & Residences, Koh Samui Hotel Koh Samui
Shasa Hotel Koh Samui

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