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“Excellent stay, even more Excellent hotel team” 5 of 5 stars
Review of Shangri-La Hotel, Chiang Mai

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Shangri-La Hotel, Chiang Mai
5.0 of 5 Hotel   |   89/8 Chang Klan Road, Chiang Mai 50100, Thailand   |  
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Ranked #15 of 333 Hotels in Chiang Mai
Certificate of Excellence 2014
Singapore, Singapore
1 review
1 helpful vote 1 helpful vote
“Excellent stay, even more Excellent hotel team”
5 of 5 stars Reviewed May 13, 2014

Great value for money. And Excellent staff to cater to the needs of the family with kids. Highly recommended. Good food choices for a laid back holiday. Rooms are nice and comfortable. Warm service with a smile :)

Room Tip: Select the pool view rooms.
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  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Azmi K, Manager at Shangri-La Hotel, Chiang Mai, responded to this review, May 27, 2014
Dear JaudatA

Thank you for taking the time from your busy schedule to write a review on your recent stay with us.

We are inspired to learn that you and your family had a wonderful stay with us and we would like to thank you for your kind words on the services rendered by our team, the food offering, the comfort of our rooms and the value for money offerings.

We will definitely share this with the team to celebrate.

We look forward in welcoming you back to The Shangri-la Hotel Chiang Mai.

Sincerely

Azmi Kamsari
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,187 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (303)
Date | Rating
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  • Chinese (Simplified) first
  • Dutch first
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English first
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed May 12, 2014

We stayed at this hotel for 3 nights, the rooms where very clean. The service is excellent and very courteous. Very close to the night market; the staff make you feel like you are at home. THANK YOU!!!

  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Azmi K, Manager at Shangri-La Hotel, Chiang Mai, responded to this review, May 27, 2014
Dear Humberto C

Thank you for taking the time to write a review on your recent stay with us.

We are glad that you had an excellent stay with us and we would like to thank you for your kind words in particular the services rendered by the team, cleanliness of the room and our hotel's superb centralised location.

We will definitely celebrate this inspiring feedback from you with the team.

Thank you once again and we look forward in welcoming you back to The Shangri-la Hotel Chiang Mai.

SIncerely

Azmi Kasmari
Resident Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington, DC
Senior Contributor
36 reviews 36 reviews
18 hotel reviews
Reviews in 19 cities Reviews in 19 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed May 8, 2014

I stayed at this hotel for a total of 17 nights. While it is not situated on a quiet street or a mountain side location, it is has great views and it is 4 blocks from a night market and indoor mall. The service in the hotel was spectacular with everyone being nice and always a smile on their face. My trip was for business purposes and, as such, very different than a recreational trip, but I felt absolutely comfortable walking the streets around the hotel having been to Thailand many times. The pool is nice albeit a little too warm and it closes too early to allow for swimming after my meetings were over. The restaurant is good but Thai food can be found all around the hotel rather easily. Pizza located directly across the street. ATM machines are everywhere very proximate to the hotel. Want to get somewhere, the hotel will help you get there. I had a great view of the mountains leading to Burma and my room was fantastic.

Room Tip: 10-12th floor.
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  • Stayed May 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Azmi K, Manager at Shangri-La Hotel, Chiang Mai, responded to this review, May 9, 2014
Dear GlennStrachan,

Thank youso much for taking the time to write a review on your recent stay with us.

We are glad that overall you had a wonderful stay with us and we thank you for your kind words on the hotel facilities, location and the friendly and helpful services from all the team, we will definitely share your feedbacks with all the team.

We look forward in welcoming you back to The Shangri-la Hotel Chiang Mai.

Sincerely

Azmi Kamsari
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Monrovia, Liberia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 7, 2014

My stay at Shangri-La Hotel was an excellent one that I will not forget in my life. The Hotel staff are excellent in their service to their guest. Please extend my thanks and appreciations to all staff





Room Tip: Number 502
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  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Azmi K, Manager at Shangri-La Hotel, Chiang Mai, responded to this review, May 9, 2014
Dear Barzai,

Thank you so much for taking the time to write a review on your recent stay with us.

We are glad to learn that your stay was an excellent one and thank you for your kind words on the services of all the team.

We will definitely share this in our guest feedbacks sessions with the team and celebrate it.

We look forward in welcoming you back to The Shangri-la Hotel Chiang Mai.

Sincerely

Azmi Kamsari
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed May 5, 2014

We had a great stay for 4 nights. Wonderful service and a beautiful older hotel. The rooms need a bit of a revamp as do some of the older facilities and grounds. Bit disappointed in the powdered milk in the rooms and no decaf for the pregnant wife. We used the pool everyday after shopping and trekking. All in all a pleasant stay.

Stayed April 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Azmi K, Manager at Shangri-La Hotel, Chiang Mai, responded to this review, May 9, 2014
Dear Jemmyjembo

Thank you for taking the time to write a review on your recent stay with us.

We are glad that you had a great stay with us and we thank you for your feedback regarding the services rendered by the team, and we also took note on the milk that you need for your wife.

We will share the above with our team to look into other alternatives in serving our guests specific needs and also celebrate the successes.

Thank you once again and we look forward in welcming you back to The Shangri-la Hotel Chiang Mai.

Sincerely

Azmi Kamsari
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed May 5, 2014

Do yourself a favour and stay here!!! We were on the last stop of our honeymoon and it's the first resort that made us feel like we were there to celebrate. Very fast,friendly and efficient check in, our room was large and decorated with rose petals, fruit basket, chilled wine and a warm bath tub complete with flowers and bubbles! From concierge to reception to the restaurants, pool and any staff walking around..we were warmly greeted and made to feel welcome. The buffet breakfast...BEST I've had anywhere in the world! No where even compares to this feast! It is conveniently located, walking distance ti the night markets and a very short drive to the Saturday and Sunday markets which a worth a visit! Thank you to all the staff, you really made our stay memorable!

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Azmi K, Manager at Shangri-La Hotel, Chiang Mai, responded to this review, May 9, 2014
Dear Bobbin123450

Thank you so much for taking the time to write a review on your recent stay with us.

We are glad that you had a wonderful honeymoon stay with us and we are inspired by your kind words on our team services, the hineymoon set ups, the rooms and the facilities, we will definitely share this with the team to celebrate.

We look forward in welcoming you back to The Shangri-la Hotel Chiang Mai.

Sincerely

Azmi Kamsari
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 4, 2014

Wow! As someone who is often disappointed at customer service, I was in heaven at the Shangri-La Chiang Mai. Their staff truly sets them apart from other hotels. Extremely well trained, friendly, knowledgable and professional- their wonderful staff made our trip so much more comfortable. Housekeeping was impeccable, tidying up our room and leaving plenty of fresh water every day. We had some laundry done as well, and it came back looking like new!
Besides the staff, the hotel is beautiful and grand, our room was awesome (superior king I think)- very well planned out and maintained, a perfect room for a vacation. Bed, sofa, chair, lounge chair, desk, large closet. Beautiful and large bathroom- great soaking tub!
We were on the 7th floor which is a mid level room and were facing the street but enjoyed the view of the Chiang Mai mountains and expansive city. We were adjacent the to construction next door- but did not notice it. It is not very loud- just sounds like city noise.
While this is the only hotel I've stayed at in Chiang Mai, I felt it was a great value compared to other hotels in Thailand. The Shangri-La is slightly out of town (old city), but very close the the night market. We walked into town one day, but then just took a tuk tuk- who are always sitting outside the Shangri-La. It should cost 60-80 baht to get into town depending on where you are going.

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Azmi K, Manager at Shangri-La Hotel, Chiang Mai, responded to this review, May 9, 2014
Dear Magen F

Thank you so much for taking the time to write a review on your recent stay with us, we are glad that you had a wonderful stay with us and we thank you for your kind and inspiring words on the services of the team in particular the laundry team, the hotel spacious rooms, facilities and the centralized location with great value for money.

We will definitely share this with the team to celebrate.

Thank you once again and we look forward in welcoming you back again to The Shangri-la Hotel Chiang Mai.

Sincerely,

Azmi Kamsari
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Shangri-La Hotel, Chiang Mai

Address: 89/8 Chang Klan Road, Chiang Mai 50100, Thailand
Location: Thailand > Chiang Mai Province > Chiang Mai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Chiang Mai
#9 Family Hotel in Chiang Mai
#11 Luxury Hotel in Chiang Mai
#14 Romantic Hotel in Chiang Mai
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Shangri-La Hotel, Chiang Mai 5*
Number of rooms: 281
Official Description (provided by the hotel):
Ideally located on Chang Klan Road, the Shangri-La Hotel, Chiang Mai is within easy walking distance of the city's famous Night Bazaar. Situated in a lush garden setting, the hotel is just a 10 minute drive from Chiang Mai International Airport. It also enjoys close proximity to fascinating museums, cultural centers, and Chiang Mai's numerous temples, shops and boutiques. ... more   less 
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Also Known As:
Shangri La Chiang Mai
Chiang Mai Shangri La

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