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“Good local hotel but ask for the right room” 4 of 5 stars
Review of Ratilanna Riverside Spa Resort Chiang Mai

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Ratilanna Riverside Spa Resort Chiang Mai
5.0 of 5 Hotel   |   33 Chang Klan Road,Pa Daet, Chiang Mai 50100, Thailand   |  
Hotel amenities
Ranked #18 of 330 Hotels in Chiang Mai
4.5 of 5 stars 466 Reviews
Singapore, Singapore
Top Contributor
68 reviews 68 reviews
34 hotel reviews
Reviews in 38 cities Reviews in 38 cities
66 helpful votes 66 helpful votes
“Good local hotel but ask for the right room”
4 of 5 stars Reviewed October 28, 2012 via mobile

I stayed here for 3 nights and whilst it's not super close to the old city and night market area, it is a lovely cosy local hotel with generously sized rooms, big balconies with gorgeous daybeds and lovely helpful staff. Housekeeping left little Thai snacks by the bed every night which was thoughtful. A tuk tuk ride of around 10-15min will take you to the main city sights.

I think room choice is key here. My room was on the ground floor facing the pool. It is convenient as you don't have to wait for the lift, my room was to the right of the main entrance. But my balcony overlooked the pool and faced the walkway leading to the fitness centre and spa so it wasn't very private. Ask for a room on a higher floor and towards the river for a better view and more privacy.

The only negative for me, which is why the hotel doesn't get 5 stars, is its weak wifi signal. It was stronger at certain times of the day but overall pretty poor.

Stayed October 2012, traveled with friends
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466 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (64)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Thai first
  • Any
English first
Hong Kong, China
Top Contributor
51 reviews 51 reviews
17 hotel reviews
Reviews in 26 cities Reviews in 26 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed October 17, 2012

We recently stayed in Ratilanna Riverside Spa resort for my family in Oct. We have 13 persons travelling together and thus we need to book different rooms to cater us. We booked the Riverside Grand Suite (which is a double-storey building with private pool and garden) and a couple of deluxe rooms. The reservation is very responsive and cater to my special needs (as we need to communicate a lot via email before we arrive), the check-in process is smooth, the rooms are spacious, the swimming pool is nice and the service from the staff are also very tailor to our needs.

The concierge is helpful, he help us to arrange tour, and restaurant booking. The spa is also quite nice, thought not the top-ranking quality, but still ok.

The only shortcoming would be the choice of breakfast is not really great (as compared to 5-star hotels in Thailand), and sometimes it would be a bit noisy at night as our suite is very close to the bar which will have music till 11pm.

It all went very well until the end. As we have a large group, I purposely settle my payment the night before check-out to avoid hectic arrangement the other morning. I pay the balance and the other day, to my surprise, when they transfer me back to the airport, they asked the driver to ask us back because we have not settled our bill. It's really quite surprise to me!! Of course I stayed in the airport and they finally checked the details and clarified that the one who collect the payment at night has not calculated the last night room fee! It's really difficult for a guest to figure out and it's really odd, as if they find I have outstanding payment, they should have asked me to pay that before I left the lobby (we wait our different group members there for almost 15 mins before we depart)

Having said so, in general, the hotel is quite nice for family and the Riverside Grand Suite is really good for the group.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shanghai, China
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed October 10, 2012

Only stayed one night but it is a great hotel in this price range.

The location is beautiful upon the banks of the Ping river, nice pool with in-pool bar and great buffet breakfast in the morning. Staff is well trained and English level was overall good. The rooms are very spacious and we had a nice balcony with view on pool and river.

Interesting to know is that there are two free shuttles daily to the night bazaar at 6pm and 8pm which is very convenient.

I would recommend.

  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 8, 2012

On the advice of our travel agent daughter and also the quality reviews of Tripfinder we selected this hotel and have not been disappointed. We were upgraded to a deluxe suite, just wonderful. It is the size of a large apartment, large dining and lounge rooms, four poster king bed, spa bath and three tv's. We were on the top floor overlooking the pool and river from the large balcony. The balcony has a day bed with sumptuous cushions a swing chair as seen in the AeroplaneJelly ads and a round table with two chairs. A great place for hanging out for a drink or a good book.

Good points

Wonderfully, attentive and happy staff always with a true smile and always there to assist in any way.

Very clean and tidy with lovely house maids

All the benefits of a 5 star hotel

Suggestions

Expand the food choice of the breakfast menu, fairly bland after a 10 night stay and ensure that food does not run out. Needs another cook in the kitchen to get things moving faster.

More shuttle services into town as the hotel is a distance away requiring a tuk tuk or taxi to get there. At the moment they offer a 6pm shuttle one way.

Clean the black mould from the roofs as it is making the hotel look ageing.

Instead of just a one person piano player why not have some themed evening such as local music and dance. There should be much more entertainment offering a glimpse into the local culture. The benefit to the hotel would be more guests using the dinning facilities and putting some life back into the hotel at night.

Get the full fox tell package where you can choose a variety of movies, sports and doco's if you like them. A weekly entertainment guide so that guests can plan their stay. At the moment there is only one movie after another but no guide as to what's on.

On the whole we are loving our stay here but believe that with just a little bit of creative thinking major improvement could be made.

Room Tip: Request a room on the 3rd or 4th floors and pay the extra for the deluxe suite. There are so many go...
See more room tips
  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lyme, NH
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
Reviews in 15 cities Reviews in 15 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed October 3, 2012

This hotel has been a wonderful experience. It is very clean and the rooms are spacious. The staff is extremely friendly and accomodating- they were always willing to help out with directions, travel arrangements and transportation. I have seen many hotels while walking around the city ( new and ancient city) and i am so glad I chose this one.

  • Stayed October 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 28, 2012

Our first stay in Chiang Mai was at the Ratilanna.........I've been around to a number of resorts in Thailand and this is one of the best. What a stunning hotel from the moment you entered the foyer and the excellent service that was provided, If you can get it, ensure you reserve the suite as it is very large and almost like an apartment. Everything about the hotel was excellent including facilities and service. It was the low season so not many people there and felt like we were only ones being waited upon. Seriously though, anyone that finds a fault with this resort either needs to get a life or is extremely 'picky'.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wonthaggi, Australia
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed September 23, 2012 via mobile

As soon as we arrived we were spoilt. The staff go out of their way to help you, they are friendly and very polite. The whole place is spotless and our room was amazing and the nicest place we have ever stayed in. They went out of their way to make up our room at night time and leave little lollies, and treats each night. We stayed here for our honeymoon, we came back to our room to find a beautiful bunch of roses and a cake that had In chocolate writing " happy honeymoon". After 5 nights we had to leave, but we didn't want to, we felt like home. It's is a very special place. The food is outstanding, the laundry service hassle free. The staff are always busy and working hard, the whole place is so clean. Checking was hassle free and the initial tour was informative and direct to the point. This place deserves 10 stars.. Outstanding!! We will be returning in the future!

Stayed September 2012, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ratilanna Riverside Spa Resort Chiang Mai

Address: 33 Chang Klan Road,Pa Daet, Chiang Mai 50100, Thailand
Location: Thailand > Chiang Mai Province > Chiang Mai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#11 Spa Hotel in Chiang Mai
#13 Romantic Hotel in Chiang Mai
#13 Luxury Hotel in Chiang Mai
#20 Family Hotel in Chiang Mai
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Ratilanna Riverside Spa Resort Chiang Mai 5*
Number of rooms: 75
Official Description (provided by the hotel):
Nestled along the banks of the Mae Ping River, Ratilanna Riverside Spa Resort Chiang Mai captures the essence of the destination's Lanna ancestry that subtly appears in its architecture and interior decor. Ratilanna Riverside Spa Chiang Mai is only minutes from the airport and the city's popular night bazaar offering the ultimate indulgence of a five-star urban sanctuary ... more   less 
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Also Known As:
Ratilanna Riverside Spa Resort Chiang Mai Hotel Chiang Mai
Ratilanna Riverside Chiang Mai
Ratilanna Riverside Hotel Chiang Mai
Sofitel Chiang Mai

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