We arrived at the B2 Ayatana to find there was an incontrollable problem with mosquitos. We were told to keep the room door closed to stop them coming in however there were huge gaps in the door resulting in mosquitos still being able to enter the room. In addition to this the room was not at all like advertised or photographed. The tiles in the pool were falling off and chipped. They were also covered in algae. We explained to hotel staff that it was not as advertised and they rang the manager who offered us an upgrade. The only difference in comparison with the other room was the provision of a mosquito net. When carrying our bags into the room we found a cockroach in the bathroom and a huge flying ant in the bedroom. We called the receptionist and she screamed and ran out of the room leaving the other receptionist to swat the flying ant with a newspaper. The staff informed us that it was due to poor cleaning by housekeeping. We decided to check out of the hotel, our policy from booking.com stated that we would only have to pay for one night’s stay at the hotel not the 10 nights we had booked; this was also discussed and agreed with the manager of the hotel. We were outraged to later discover that the hotel had taken more than the full amount of the booking from our account. B2 Ayatana had told Booking.com that we wanted to pay the full amount of the booking regardless of the policy; they then refused to refund the booking. Booking.com had to refund the payment on behalf of the B2 Ayatana. There was also no spa or bus shuttle into town!!
- Official Description (provided by the hotel):
- Experience your six senses in the land of Ayatana. Ayatana Hamlet and Spa, Chiang Mai, is a small, friendly and comfortable hotel designed and decorated in the northern Lanna style. AS you walk in from the city to this little hideaway, a welcome smile awaits you and willing hands attend to your every need throughout your stay. Whether relaxing by the pool, enjoying a good meal or simply spending quiet time in your artistically designed room, you are guaranteed a great stay. ... more less
- Reservation Options:
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- Also Known As:
- Ayatana Hamlet And Spa, Chiang Mai
- Ayatana Hamlet & Spa, Chiang Mai Hotel Chiang Mai
- Ayatana Hamlet Hotel Chiang Mai