I was staying at the hotel one night (previously booked for 3 nights), we just came from Uthai Thani by car, arriving around 19.00, found car park of hotel convenient, went for check in, booked for 2 persons, but reception guy told me I have to pay for "joiner" and the price will be 50% extra, I show the booking I made directly through Centara group home page, as well I requested a King size bed, the guy arguing the best way I have to pay for this night, and go to the Centara Internet page to cancell my booking and make a new one for the two next days, the male staff was really out of contest and really not the person can be in contact with guests (room was priced for one or two pax)..Then a lady came and try to arrange all the matters. We check in, no one available to take luggage in car, we have to do by ourself !!. Room wasn't what I requested, 2 twin bed instead of a King size bed. Room are old, and hotelis quite noisy, specially with toilet water, no space to store nothing on tv furniture is already fully pack with advertissing of everything you can buy in different place inside and outside of the hotel. cleaning was ok, the guest satisfaction survey was on the bed table since one month already (I saw the name of Thai policemen was on the same room 30 days before myself, I intend to send by post to the hotel manager). I connected to internet, to modify my booking, then I decided to c/o from this place to an other hotel. The morning after, we went to breakfast, no one has modify the No of pax in the room, even with my friend registered and pay extra, the retaurant waittress has me to check by myself at the reception !!!, but when we came to the restaurant, no staff have time to take care of us, they are too busy to talk each others, of course I told to the staff it was is job and not mine !!, this was not the end at the time of check out, front office officer told me they didn't received my cancellation, I show them their company alredy confirmd to me by e-mail, they said I have to pay for the 3 nights, then after discussion about their confirmation, they let it down and charge the hotel full rates. I'm sure I will never return or advice this hotel, but some properties of Centara group are well managed, and have nothing to see with this place.
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