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“Next to shopping mall” 4 of 5 stars
Review of Lotus Hotel Pang Suan Kaew

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Lotus Hotel Pang Suan Kaew
4.0 of 5 Hotel   |   21 Huay Kaew Road | Suthep, Chiang Mai 50200, Thailand   |  
Hotel amenities
Ranked #114 of 330 Hotels in Chiang Mai
3.5 of 5 stars 247 Reviews
Malaysia
Senior Contributor
29 reviews 29 reviews
22 hotel reviews
Reviews in 18 cities Reviews in 18 cities
28 helpful votes 28 helpful votes
“Next to shopping mall”
4 of 5 stars Reviewed July 19, 2014

Spacious rooms, very reasonable rates. Location is not near night market (you would need to take a taxi or song thew there) but it's annexed to a shopping mall so you can get good shopping easily. The food court at the shopping mall had delicious cheap food!

  • Stayed January 2014, traveled with friends
    • 3 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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247 reviews from our community

Traveler rating
    25
    101
    68
    35
    18
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41
61
25
17
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
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English first
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed July 2, 2014

We stayed at this hotel while on vacation. We booked a suite for a family of four & the room was very spacious with two beds. The hotel welcomed us with a welcome drink & a fruit platter which was much appreciated in the scorching heat. The rooms although a little aged were still very comfortable & decorated in the orchid colors of Thailand. The bathroom had a tub, but the water wasnt very hot.
The location of the hotel is its biggest plus point. Its next to Kad Suan Kaew, a shopping mall with an excellent grocery store, food outlets, pharmacists, mobile phone vendors etc. The location of this hotel away from the hustle & bustle of the main city is ideal. Its not far to get to any spot in Chiang Mai for THB 20 & within 15 minutes. Major attractions in the vicinity are the zoo as well as the airport & Chiang Mai University.
Overall we were quite happy with the location & service at this hotel. They also accommodated our request for early check in which was nice. Cant beat this one for the convenience, location & rates.

Room Tip: The corner suites offer views of both the city & the mountains.
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  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guangzhou, China
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed June 18, 2014

Good geographical position,Room is spacious. A balcony. Breakfast is rich。。。
Convenient to and from Chiang mai old city Next to the hotel has a large shopping center A food court。。。
Only 10 minutes from Chiang mai airport。。。

Room Tip: Good geographical position The room was Thai Some of the old general
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  • Stayed June 2014, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed June 3, 2014

What this hotel lacks is services - especially from the front desk.

Example :

ME: Good morning. We have a reservation for 9.00am at the Rindia Spa. They asked us to be ready for an 8.40am pick-up. It's now 8.50am. Could you contact the spa to let them know we will possibly be late?
FRONT DESK: You call them
ME: I don't have their number with me
FRONT DESK: Then just wait

I’m not saying don't go here, just be prepared to be self-sufficient.

This hotel would have been spectacular in its day. The entire centre is one big long oval with the corridors ringed in layers providing access to rooms - easy to climb over so extra care of active children essential. The rooms have great views but there is no fresh air unless you open the front do and then everyone can see you.

Despite needing a bit of TLC, overall the hotel was relatively clean, the room’s spacious, with plumbing and air-con all functioning well.

The pool on L7 was large enough to cope with numerous holiday makers, but it's operating hours make it difficult to get to.

The breakfast ranged from below average (steamed and soggy: croissants, French toast and pastries) to delicious (noddles in soup, fresh omelettes and fruit).

Room Tip: Views to the mountian are good. The lifts are like dinasours - so allow a good 5 minutes travelling...
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  • Stayed May 2014, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thailand
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed April 9, 2014

Nice room service, clean room, but Hot water does not work properly. Can not control it. Swimming pool big and nice service should have some pool bar for drink and some light food. Reception and bell boy are working good service. Nice driver transfer from the airport.

Room Tip: On the first floor have KFC , sizzler, and every Fri & Sat have small market near KFC.
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  • Stayed March 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victoria Capital Regional District, Canada
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed April 2, 2014 via mobile

Most of the staff are friendly, location is good, decent shopping mall below. That is it for the good. If you decide to stay here paying more than $35 a night including the terrible breakfast you payed too much. This is a 2 star hotel that should have been demolished 20 years ago. Oh, one more good thing, there was a singing Elvis impersonator for entertainment one night.

Stayed April 2014, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
83 reviews 83 reviews
53 hotel reviews
Reviews in 48 cities Reviews in 48 cities
57 helpful votes 57 helpful votes
3 of 5 stars Reviewed March 31, 2014

The only reason we chose to stay here was because it was recommended by the hair transplant clinic that my friend was going to. I love museums, but this hotel was not my cup of tea. It is quite old, in the traditional Thai wooden style, and it was musty smelling and very dark corridors. Unstable wifi, old TV. Connected to a shopping center with convenient eateries, by a complicated elevator and twist and turns via corridors.
Staff were very helpful whenever we were lost.

Room Tip: I think there is a a newer wing.
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  • Stayed June 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Lotus Hotel Pang Suan Kaew

Address: 21 Huay Kaew Road | Suthep, Chiang Mai 50200, Thailand
Location: Thailand > Chiang Mai Province > Chiang Mai
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Airport Transportation
Hotel Style:
#40 Luxury Hotel in Chiang Mai
Price Range (Based on Average Rates): $
Hotel Class:4 star — Lotus Hotel Pang Suan Kaew 4*
Number of rooms: 420
Official Description (provided by the hotel):
Lotus Hotel Pang Suan Kaew is one of Chiang Mai's leading convention hotels, situated in the heart of the city. The hotel's location is unique, sitting adjacent to Kad Suan Kaew Shopping Complex and just a walking distance from Nimmanhaemin rd. Surrounded by Chiang Mai's best attraction and entertainment facilities, guests really are spoilt for choices. ... more   less 
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Also Known As:
Lotus Hotel Chiang Mai

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