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“Beautiful, authentic,” 5 of 5 stars
Review of Khum Phaya Resort & Spa, Centara Boutique Collection

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Khum Phaya Resort & Spa, Centara Boutique Collection
4.5 of 5 Hotel   |   137 Moo 5, Chiang Mai-Lampang Road | Nongpaklang, Chiang Mai 50000, Thailand (Formerly Prince Khum Phaya Resort & Spa Chiang Mai)   |  
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Ranked #50 of 331 hotels in Chiang Mai
Gold Coast, Australia
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
“Beautiful, authentic,”
5 of 5 stars Reviewed November 15, 2013

stayed here for 7 nights. lovely resort very friendly helpful staff. It is out of town but they do offer free shuttle bus to the night bazzara area. there is a construction site next block but did not hear the noise. there is a big C shopping mall, 2 mins walk away. The rooms were lovely, with big spa bath, and the shower = WOW. normal and rainshower plus 6 jets. you just turn on what you want. rooms centre around the pool. we had pool access room near the pool bar.
If you are someone wanting to drink, pool bar closed too early 5 or 6pm. and the ram bar which opens at 6pm is outside and if it raining it does not open. which was nearly every day we were there. breakfast buffet was good. dinner room service was good but only table was on your porch outside, so I ate on my bed. The only thing I wished is that the room service menu had more breakfast or light meal options.

Room Tip: pool access rooms are the best.
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  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KPCChiangMai, General Manager at Khum Phaya Resort & Spa, Centara Boutique Collection, responded to this review, November 19, 2013
Dear LittleMissRachy,

Thanks for your recent very positive comments on TripAdvisor. We all really appreciated that and most the important thing is to hear how happy and satisfied with your stay here.

We will take all your recommendation as a case study and for sure will be able to improve our services from time to time.

Looking forward to welcoming you back again.

Best regards.

Jerome
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305 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (96)
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English first
london, uk
Contributor
15 reviews 15 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed November 12, 2013

Stayed here for 3 nights. The " resort" has a lovely feel at night despite being the middle of a new development. Expect to wake up to some construction noise and the view of heavy machinery including cranes.

The staff just made our trip tiresome.

The staff couldn't decide when to give us our room, so if you arrive before 2pmexpect to wait a while to get to your room.
Check to see if the room you have asked for is the room you get, we asked for one with a king sized bed and got a room with 2 single beds pushed together making the mosquito net unusable and our pillows hitting the light switches that wear now a part of the sleeping arrangement.

Ensure you sign up for the complimentary shuttle to the night market, the staff won't inform you about anything, you just need to learn as you go.

Check the insect blind which allows you to sit on the balcony while preventing bugs for, entering the room. Ours was broken and despite asking it to be fixed 3 times, our requests fell on deaf ears.

Our room key failed on check in and twice thereafter. It takes the staff ages to replace it. If it happens at night, expect to walk back to the front desk for a new one cos they won't come to you.

Termites or ants all over the bathroom.

Maybe this was our bad luck, but the "resort" has potential to be great. The staff and management have a "can't be bothered" attitude. We asked to speak with the manager at 9am to voice our concerns prior to check out, however keeping in line with our expectations, we got a call from a junior member called us at 9:50 and said she would look into everything and get back to us. Doubt it will happen.

Room Tip: Stay on the ground floor for direct access to the pool, one of the few good things about the hotel...
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  • Stayed November 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KPCChiangMai, General Manager at Khum Phaya Resort & Spa, Centara Boutique Collection, responded to this review, November 13, 2013
Dear AT_80london,

First and foremost my apology for all the inconveniences that have caused your trip to be so tiresome. I do recall my staff informing me to call you back after she (the next morning shift) got a message from the log book and I did call your room and even went to the restaurant to look for you but to no avail. I then asked the Front Office Manager to call you and she did and reported back to me later after all sorted out with regards to the complimentary shuttle and breakfast which originally the voucher stated 'room only'.

There were no other indications on others as been mentioned here and we would really appreciate if you can let us improve more by telling us the exact room number. Our housekeeper even called the pest control to double check the 'assuming' room and rooms and found no termites but some ants due to the leftover crumps by the previous occupants.

As for contructions outside, I must admit there are but it is not audible to our resort as our balconies are facing to the swimming pool and lots of waterfalls 'drown' those contruction noise. Also we have not problem as to dust as we have a tall fence with bamboos that separate the hotel and the main road. No guests have brought this matter to our attention that the construction work wakes them up but as the major piling has been done, the construction site has no obvious major noise.

Please do not let this deter you from coming back our using our brand and do let us know should you have any further assistance. We would love to have you back here.

Best regards.

Jerome
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Cheltenham, United Kingdom
Top Contributor
53 reviews 53 reviews
23 hotel reviews
Reviews in 31 cities Reviews in 31 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed November 12, 2013

We only stayed here for 1 night en route to Bangkok. The first impression is of a smart hotel albeit somewhat out of Chiang Mai. However, the reception we received was less than smart. The disorganised frenzy of the reception area was less welcoming than we expected. This was our fourth hotel on our tour of Thailand and so far, it wasn't great. The staff had a poor command of English surprisingly and we were made to feel as though we were causing an inconvenience by asking for an early morning call. We did get our call at 5am, thank you.
The room itself was great. We were told we had been upgraded but were in the type of room we had booked (a poolside room). The situation was ideal and we welcomed the mozzie screen and net. The patio into the pool was a nice touch although there were some very loose tiles which were quite dangerous. This was reported at the desk (to a very helpful staff member) and she assured me this would be sorted.
The bathroom was spectacular and had an amazing shower with side jets as well as power shower. Good toiletries. Blocked loo (also sorted) and most bizarre sliding window panel into the bedroom (why??)
We went into town on a hotel bus but our names hadn't been added to the schedule (we had booked when we arrived) so we we're once again made to feel like an inconvenience even though the bus wasn't full anyway! I thought it a shame that the route chosen into town had to include the red light district showing a sleezy side to Chiang Mai that we had previously managed to avoid.

To summarize:

If you can get a deal on a pool room, go here, if just for the shower!

Hotel, brush up on your customer care at the front desk. The young lady with the good English was charming but a couple of the others (tall, male with specs) and another female would be better suited to jobs where they don't have to deal with customers.

Room Tip: Some rooms will be quite noisy. The poolside rooms are nice.
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  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KPCChiangMai, General Manager at Khum Phaya Resort & Spa, Centara Boutique Collection, responded to this review, November 13, 2013
Dear Julia S,

First and foremost my sincere apology to you for the inconveniences that you have had experienced during your short stay. I wish I could made it up for you if I would have known earlier.

Your comments have been taken care and will be deal seriously. I am so sorry that it turned out to be not smooth for you during your stay. Customer service is what we are dealing the most and I will take your comment as a constructive one and will further educate them.

Please do not let this deter you from coming back to stay with us again.

I am sure the staff English will improved as we have already started our English class to all our staff.

Best regards.

Jerome
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Basildon, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 7, 2013

Firstly I want to say that this hotel is very picturesque and romantic. That's what we wanted we thought!

I don't want to be too harsh as hotel did deliver that .....if you wanted to stay on resort and pay over the odds prices for the spa.

Now the hotel is out of the way. A taxi into Central Chiang Mai is charged at 300 baht ( £6) if you use the hotel. This is grossly overpriced compared to taxis in Thailand. We didn't get another taxi so I can't comment on how to get in another way. The hotel runs a shuttle bus but was fully booked when we tried to book it.

Whilst the hotel settings are lovely, romantic room with swim up pool access. There is nothing to do in the surrounding area unless you taxi it into the centre. The bathroom was brilliant and luxurious.

There are early stages of building works going on in the area, we didn't get noise but it was dust bowl in the surrounding areas if you do venture out and explore.

Spa prices are around 2000 baht (£40) we walked down the road and got the same treatment for 300 baht (£6).

Don't book day trips through the hotel. We paid 1500 baht (£30) for elephant trekking and we saw the same trip advertised in town for 750 baht. They have to make a mark up I suppose but that seemed too high.

Overall the service was good, rooms were very nice (especially the bathrooms), location was a little isolated (that's not the hotels fault) but prices were too high.

  • Stayed November 2013, traveled as a couple
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KPCChiangMai, General Manager at Khum Phaya Resort & Spa, Centara Boutique Collection, responded to this review, November 9, 2013
Dear TheStickyBandit,

Thanks for your recent posting in TripAdvisor. I am really sorry to hear that you have not come to term on the charges that a hotel imposed to you or our guests for the services that you were comparing with with outside. First our tour desk is our contracted supplier and they do need to pay rental to the hotel. Our guests have been advised to use them as this is more convenient and safe too. In many cases our guests who preferred to use outside services complaint to us about the rudeness of the outside taxi drivers, solicitating business by tatking them to gem stores etc and some even left their belongings which could not be retrieved later. Yes, outside taxi is Baht 100 less (USD3) but one have to wait long if not lucky. Our hotel tour desk guarantees comfy and on time beside good service. This is 'convenient' , hence guests pays more in hotel, just like any other services like mini bar, laundry or even in the restaurant.
As for the construction outside the hotel, I must admit yes the work has since started and all major constructions are done except dust on the road which occasionnally the construction companies need to 'water' the road to keep the dust level to minimal. This is our of our hotel's control. But we are glad to have a high fence about 4 meters plus bamboos that act as a buffer to the resort and we have not heard any complaint since the beginning of construction until we hear from you.
Shuttle service we provide at 10 am, 2 pm and 4 pm (Sunday only) and 7 pm with last pick up back to the resort at 10 pm. This is on first come first serve basis. Many of our guests do not prefer to wait fr the shuttle and need to be more flexible in their trips to downtown by paying Baht 300 per car of 2 to 4 persons. Some even wanted to be more adventurous and walked outside of the hotel to hail the 'song teaw" or tuk tuk, and negotiated a price to take them downtown.
I hope I have made this comment as a general comments for readers to use this as a preparation and planning when they visit us.
Once again, TheStickyBandit, thanks for yours posting and we hope this will not deter your from using our hotel services again in the near future.

Best regards.

Jerome
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Singapore, Singapore
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed November 3, 2013

When we stayed last at Khum Phaya during our last Chiang Mai vacation, the hotel really looked good. The concierge looks very traditional and the staff are very helpful.
However, we got 2 rooms which were facing a very busy road. Hence it was noisy all day.
Also, the rooms were infested with mosquitoes, so we had to arm ourselves with insect spray all the time. Thankfully, the hotel also provides this.
Finally, the swimming pool is huge and looks lovely. But just be careful, because there seemed to be inadequate amount of chlorine in the pool. So it looked murky and greenish. My kids started swimming then ran out of the pool as they found the water murky.
When we complained about the noise to the concierge, they told us we should request for the "non main road facing rooms" and that they will give us such rooms for our next stay.
Anyway, we are going back to Chiang Mai again in a month but will be staying elsewhere.

Room Tip: ask for rooms which dont face the main road/highway. Ask for rooms which face the pool. Ask for room...
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  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KPCChiangMai, General Manager at Khum Phaya Resort & Spa, Centara Boutique Collection, responded to this review, November 4, 2013
Dear RRk11,

Good morning and thanks for your review of November 3 recently.

Our apology that we could not made your vacation a lot happy. All our guestrooms balcony are facing inside the swimming pool with cascading waterfalls which drowns all the outside noise. The high ancient looking wall with lots of bamboos surrounding the walkways makes our resort even more serene. However our apology for your room allocation and sorry for after bringing this up to the front staff and no action been taken. I will speak to our front office manager.

Our swimming pool is attended to every morning and it is strange. However, I will have it investigated. I do my walk around and to check the swimming pool on my daily basis and I have not noticed this murky water. However thanks for bringing this up and will have my staff to pay more attention.

Once again, thanks for all your attention which I will make sure that these messages to be passed to my associates.

We do hope to have you back here soon.

Have a nice day!

Jerome
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singapore
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 3, 2013

Our family of 5, including 3 kids between the ages of 6 and 11, just spent a week in the lovely royal lanna pool villa at khum phaya resort and spa. we had a very large private area including private pool, 3 villas and living area villa- almost too much for 5 of us. it would be well suited for several families to share this villa. the rooms were all spacious, clean and very comfortable. though the villa had private gates, we did have other hotel patrons walking around our pool, grounds taking pics which was a bit annoying. we recommended management close off pathways the gardeners use with fences to prevent others from making the same mistake but during our stay, nothing was done.

there is a lovely buffet breakfast with a variety of foods from which to choose. dinners were tasty, plentiful and had wonderful presentation. the grounds are well kept, it's kid friendly, there are polite and friendly staff, though many don't speak english well, and it is very close to a large shopping mall offering great foot massages.

transport and distance into the old city was the only complaint. maybe a 10min ride in, the single travel desk provides drivers but prices are high. better to walk out to the street and catch a red taxi for half the cost.

Room Tip: recommend the royal lanna pool villa for large groups who are looking for privacy and space
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  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KPCChiangMai, General Manager at Khum Phaya Resort & Spa, Centara Boutique Collection, responded to this review, November 3, 2013
Dear TO_SG5,

Thank you so much for your recent comments and we are all glad to hear that you have enjoyed your stay although there were some glitches.

As for the Royal Villa we have noted your comment and we have actually putting up densely plants to make the way to the garden area invisible with some bamboos partition.

For tours either vicinity or to go to downtown we always recommend our guests to use our tour desk which guests need to pay slightly higher than the cost as of outside by Baht 100 more. This is also to avoid any miscommunication with outside drivers and our guests as most taxi drivers do not speak English well. We have few occasions where guests left their belongings in the taxi and we could not help to retrieve them back. Also using our tour desk is more reliable.

We do hope you will continue recommend our hotel and services to your friends, relatives and we do want to see you to come back soon.

Best regards and have a good day!

Jerome
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Townsville, Australia
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 1, 2013

Stayed only one night but glad we went next door for traditional Kantoke dinner and show, definitely go there. The pool is lovely to swim around to cool off and relax and then have a drink at the swim up bar. We didn't stay here long enough to enjoy all that the resort offered. Staff were friendly, although they forgot our wake up call and we ended up having to rush to pack, scoff down breakfast before being picked up by our tour guide Tony Smiles.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KPCChiangMai, General Manager at Khum Phaya Resort & Spa, Centara Boutique Collection, responded to this review, November 3, 2013
Dear S-damedecoeur,

Thanks for your recent comment and we are all very happy to hear how enjoyable your trip to Thailand and your wonderful stay here.

We do hope you will come back to stay with us longer next trip .

Have a good day!

Jerome
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Khum Phaya Resort & Spa, Centara Boutique Collection

Address: 137 Moo 5, Chiang Mai-Lampang Road | Nongpaklang, Chiang Mai 50000, Thailand (Formerly Prince Khum Phaya Resort & Spa Chiang Mai)
Location: Thailand > Chiang Mai Province > Chiang Mai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#19 Spa Hotel in Chiang Mai
#31 Luxury Hotel in Chiang Mai
#40 Family Hotel in Chiang Mai
#45 Romantic Hotel in Chiang Mai
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Khum Phaya Resort & Spa, Centara Boutique Collection 4.5*
Official Description (provided by the hotel):
Khum Phaya Resort & Spa, Centara Boutique Collection (formerly Prince Khum Phaya Resort & Spa Chiang Mai): Chiang Mai is well-known for its extensive range of hotels, many being high rise within the city centre. Unlike others, Khum Phaya Resort & Spa, Centara Boutique Collection aims to deliver a friendly traditional Lanna style resort right to the heart of Chiang Mai. The design and architecture of Khum Phaya Resort & Spa, Centara Boutique Collection are based on Lanna (Northern-Thai) traditions and customs, distinctively for the Art of Teak Wood Carving used in the majority of the decorations including the 80-year-old teak wooden roof topping. Plus, in-room furniture and facilities are in Lanna style. The pleasant landscape, conceived from traditional Thai style, which is an assembly of Thai mythological trees and flowers, which some age more than a hundred years, make Khum Phaya Resort & Spa, Centara Boutique Collection an unique place to stay. ... more   less 
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Also Known As:
Khum Phaya Resort And Spa Centara Boutique Collection
Khum Phaya Resort & Spa Centara Boutique Collection Hotel Chiang Mai

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