I've stayed in all sorts of hotels, in ranging from the very cheap ($30/night) to the very expensive ($300/night). Furama was simply the worst of them all.
It claims to be a 4 star hotel, but it is a 2 star at best.
-Rooms are big
-Easy walk to Nimmanhaemin neighbourhood
Check-In - We were told that they were sold out of the room we booked on Expedia, so they made us wait, then "upgraded" us to an Executive Suite.
Concierge - We asked about visiting the Doi Suthep temple. Instead of providing us options, they directed us to the Travel company they're linked to, who quoted us 400 Baht for a round trip. We did our own research online, and found out that there's a public taxi option that costs a lot less (less than 100 Baht).
Wi-Fi - They neglected to provide the wifi login/password with our room keys. I called to ask for it, I was instructed to return to the front desk. Every other hotel is capable of providing this over the phone, but Furama wants you to do some legwork! The Wifi quality is terrible. It's slow, and kicks you out every 30 minutes, requiring you to constantly log back in.
Rooms - Terrible, ugly decor, very bad lighting. This is a matter of taste, so you may like the old-fashioned look. What's unforgivable is how dirty the "Executive" suite was. There were crumbs on the couch, nasty brown stains on the table, and the slippers provided had clearly just been worn by the previous guest. The shower is utterly filthy (see pics), and the bath mat provided is just as dirty. There's some nice big windows with a mountain view, but they're caked with dirt. If you look out the window, there's pigeon poop everywhere.
Breakfast - Decent selection, ok quality.
Check-Out - We checked out a bit early (5AM). When we arrived at the front desk, there was no one there. We asked one of the cleaners, and he had to go wake up the front desk person, who was sleeping on the couch! He was very irritated that we interrupted his nap, and was rude during the checkout process. We asked for a taxi, he said he can't get us one and that we should walk down the street and try to flag a tuk-tuk.
Just avoid this hotel at all costs. There are tons of other options in the area.
Note to the Hotel Manager - You've been commenting on Tripadvisor about fixing the issues over a year now (I went as far back as November 2012). The issues still exist. Please stop making promises, and fix the problems.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thanks for the time you gave to advise the hotel in this time on TripAdvisor.
On behalf of all managements and staff of Furama Chiang Mai Hotel, I would like to express my sincere apologies for the unfortunate incident you had encountered in the early morning of your last day in our hotel, thus the investigation has been carried out seriously.
We are sorry to learn that our service still was lacking and we know that these issues have come up over and over again, we really want to inform you that we did not ignore all the problems because one of our priorities is to provide quality service, therefore your comments are very important to us. Your specific issues have been taken up by the heads of all concerned departments and appropriate measures will be taken to ensure performance is enhanced.
We look forward to welcome for your next visit and we hope that you can give us a chance to show what we have done .Please contact us directly for your next stay for providing you with higher quality service.
With kind regards,
Assistant Front Office Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.