When we made a booking, we wanted to have a hotel that close to restaurants district & airport for a business trip of my boyfriend so here is our choice for a trial stay. We arrived so late night and the airport representative as our driver which booked through hotel made us impressed his guiding conversation :) the airport fee is moderate price when compare with other big tourism cities in Thailand. The receptionist reconfirmed us our booking for room only. We noted this however we did not realize the hotel provide in-room dining service from 11 am to 11 pm. As we woke up late at 9.45 hrs then were rush to order breakfast at the lobby , we ordered two glasses of orange juice, one dish of club sandwich , and one dish of omelette , 3 rash of bacon, some rice, grilled tomatoes on the same dish. However , the staff who took the order not inform for their operation system, we had awaited out food almost 40 minutes, there were only juices served us. We could not wait as of out meeting time , so we cancelled our meal and paid only juice. We thought our dish were simple ingredients to prepare as we ordered while the breakfast buffet line almost finished in 10 minutes, but nobody cares or not know how to handle , finally that staff told the hotel changed the kitchen system to cook on 17th floor or upper floor & took time to await.
We would not mind if just to let us know how long we have to wait but nobody informed us.
But we were happy that the waiter for evening restaurant at the rooftop informed when they not have some dish so we ordered another to replace .
One thing I not like at the balcony, it has too much bird (pigeon) droppings , caused it was dirty always, can't stand on balcony to see nice city & mountain view .
It's good that close to Nimmanhemin road as a big restaurant district in Chiang Mai. Not far from the zoo too.
It's old hotel but the Internet was good for working. We got quiet room that was great for us to sleep.
Mountain view is nice
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for choosing to stay with us and taking time out of your busy day to leave us a candid review. We are sorry to learn that the service was lacking. One of our priorities is to provide quality service, therefore your comments are very important to us. Your specific issues have been taken up by the heads of all concerned departments and appropriate measures will be taken to ensure performance is enhanced.
Also, we apologized for the dirt at the balcony causes by the pigeon droppings and the imprudence of the cleaning staff. We are now looking for a solution to the problem of bird droppings so this wouldn't be happened again on your next trip.
Please accept my apologies for falling short of your expectations. Your review will be used to reconsider improvements needed and I hope that you can give us a chance to show what we have done.
Again, thank you for taking the time to share your valuable feedback with us. We look forward to welcome for your next visit and to provide you with higher quality service.
With kind regards,
Front Office Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.