The hotel lobby is really great, however the rest of the place is very old. The room is very quaint, nothing fancy but you get what you pay for. The beds however, are extremely hard.
My partner and I wanted to explore a little and try a place outside the hotel for lunch. We asked the staff where was a place to eat and they only recommended the restaurant in the hotel. I told them we wanted to get outside of the hotel but they kept insisting on us eating in. We later discovered there was a very nice, and cheaper restaurant literally right across from the lobby doors as well as a few great places down the street. When we went to eat lunch at the hotel restaurant we waited a very long time for our food. When my partner's food finally arrived, it was then I was notified my meal was not available. Why I wasn't told that as soon as our order went to the kitchen, I do not know.
The 360 bar and grill is located on the roof and is a very nice venue. However, the food is a little over priced. The quality is good with a nice selection, but I think it's best to just have drinks, enjoy the view, and try somewhere else to eat. My partner is not from Thailand and cannot take a lot of spice, but he likes a little bit. We asked for just a little spice in his soup but when the dish came it almost made him cry it was so hot! When I looked in the soup there were so many red chilis. I am half Thai and very used to spice and even that dish was way too hot for me. We had to order something different and we were still charged for the meal we couldn't even eat. It is also very dark at the restaurant on the roof, the waiter had to constantly hold a flashlight for us in order to see the menu (which is also why we couldn't see the chilis in the soup).
I understand that sometimes it can be hard for a foreigner eating thai spices but I don't think if a dish is inedible we should still pay for it. I wouldn't say the service was terrible at this hotel, just not as great many other places I have stayed in Thailand. Location wise, I would probably stay somewhere closer to the city. The hotel is close enough for a cheap tuk tuk but I still would have liked to be walking distance to some places. We got a driver through the hotel who took us around Chiang Mai. He was really great and probably the highlight of our stay.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear smg1992 ,
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Thank you for choosing to stay with us and taking time out of your busy day to leave us a candid review. We are sorry to learn that the service was lacking. One of our priorities is to provide quality service, therefore your comments are very important to us. Your specific issues have been taken up by the heads of all concerned departments and appropriate measures will be taken to ensure performance is enhanced.
Please accept my apologies for falling short of your expectations. Your review will be used to reconsider improvements needed and I hope that you can give us a chance to show what we have done.
Again, thank you for taking the time to share your valuable feedback with us. We look forward to welcome for your next visit and to provide you with higher quality service.
With kind regards,
Front Office Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.