I'd like to add some points that might help to improve Hotel Quality>
-Good and Friendly atmosphere.
-Nice and comfortable entertainment room.
-Good laundry service that allows customer to use washing and drier machine, makes us feel like at home.
-Simplicity and minimal interior design. A good balance between traditional and modern styles.
-Excellent location. From Imm Hotel you can move around the city. You can choose a wide variety of options like bicycle, tuktuk or "rot songtheo" taxi pick-up or just walking.
-Air conditioner in Guest rooms works very good.
-For some reason the room was full of ants and my friend's room got a cockroach too. Guest room might be in excellent condition specially in terms of cleanliness.
-We miss have small towels in the lavatory. When you only clean your hands or brush your teeth the small towels really helps. We only got the big shower towels.
-In the morning or in the very late (customers check-in at late hours) the Hotel it's very noise. You cannot sleep longer than 7 or 8 am. The cleaning stuff pushing the trolleys or people walking and talking. The noise coming from 1st floor in breakfast time. You do not nothing of this in other Hotels. Maybe Guest Rooms need a better isolation system in Windows and doors. Hotel must remember customer really appreciate comfort but silent and a soft rest too.
-We really miss have a taxi service for customers in the morning. The one provided by the Hotel start at 8 am, that's a little late for customers that flight departures in the early morning (Air Asia flight to Bangkok check-in baggage at 7 am). Again, this service is provided in other Hotels.
We really enjoy our stay in Imm Hotel and we probably visit you again but we hope the points above will help you to improve your quality customer service.
- Official Description (provided by the hotel):
- Accessible Accommodation for All Comfort PurposesImm Hotel Thaphae Chiang Mai, under Imm Hotel Group, provides our signature comfort accommodation in a strategic location. Guests staying at Imm Hotel Thaphae can easily access Chiang Mai’s old walled city, Thaphae Gate. From the center of trading in the old days, Thaphae Gate is the area that has become the heart of Chiang Mai’s activities and festivals. ... more less
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