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“Only Problems with the service staff” 3 of 5 stars
Review of Imm Hotel Thaphae Chiang Mai

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Imm Hotel Thaphae Chiang Mai
3.0 of 5 Hotel   |   17/1 Kotchasarn Road | Changkhlan, Chiang Mai 50100, Thailand   |  
Hotel amenities
Ranked #82 of 330 Hotels in Chiang Mai
Phuket, Thailand
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
“Only Problems with the service staff”
3 of 5 stars Reviewed October 11, 2013

Reception Staff were very argumentative when we had troubles with the clothes dryer taking our money and not working and tried to blame us for it, then they showed us red stained pillow cases on checking out and wanted us to pay for them, when we pushed the point they backed off as they revlised they had not come from our room.

Other than a few staff members the rooms were huge, very clean, great a/c and serviced well, and good breakfast in the morning. Very good for $40 a night

Very Very Central, with Sunday night markets just across the road, mc donalds, and starbucks a stones throw away.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phantanat C, Front Office Manager at Imm Hotel Thaphae Chiang Mai, responded to this review, October 31, 2013
Dear Ms. Sirena

We thank you very much for staying at Imm Hotel Thaphae,Chiangmai during your recent stay here in Chiang Mai and are pleased that you have taken the time to complete our guest questionnaire. It is through valuable comments like your very own that we can improve our services to match the demands of our discerning and loyal clientele.

Please accept our sincerest apologies for the dismay caused. The mentioned matters have been addressed with our executive team and we can assure you of no further mishap of this kind.

In the meantime, we would like to take this opportunity to thank you for your valuable comments and look forward to welcoming you back to Imm Hotel Thaphae,Chiangmai on another visit to Chiang Mai.
Best regards,
Phantanat Chompoophan
Executive Assistant Manager

Imm Hotel Thaphae Chiang Mai
17/1 Kotchasarn Rd., Changklan, Muang,
Chiang Mai 50100 Thailand
Tel: +66 (0) 53 283999 Fax: +66 (0) 53 283998
Mobile: +66 (0) 8 9895 0813 E-mail: front.thaphae@immhotel.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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241 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
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  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
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English first
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed September 21, 2013

There's no true centre of chiang mai but the Thapae gate is the closest thing to one so this hotel is right where you want to be. Great value for what we paid, approx. 1100 B per night. Breakfast is good and whole place very clean.

While we were there we booked 3 day trips with the hotel's guide downstairs. She was very helpful and gave us good advice and some discounts so I recommend using this service if you stay here. Overall very pleasant stay!

Was this review helpful? Yes
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
preeyanuch, Manager at Imm Hotel Thaphae Chiang Mai, responded to this review, September 25, 2013
Dear Sir,

We thank you very much for staying at Imm Hotel Thaphae Chiangmai during your recent stay here in Chiang Mai and are pleased that you have taken the time to complete our guest comments. It is through valuable comments like your very own that we can continue to improve our services to match the demands of our discerning and loyal clientele.
The mentioned suggestions have since been addressed with our executive team and we may assure you that you will experience even more refined services upon your next sojourn at Imm Hotel Thaphae Chiangmai.

Sincerely yours,

Preeyanuch Yottame - Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 2, 2013 via mobile

It was just everything we wanted!

Clean, spacious, wifi, breakfast and mostly the location!

A night maket pops up over he road each night which is where we are every night and purchased all many of crap - amazing

We stayed whilst the international lantern festival was on so our nights were fully entertained.

Staff are polite and helpful!

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
preeyanuch, Manager at Imm Hotel Thaphae Chiang Mai, responded to this review, September 25, 2013
Dear Sir,

We thank you very much for staying at Imm Hotel Thaphae Chiangmai during your recent stay here in Chiang Mai and are pleased that you have taken the time to complete our guest comments. It is through valuable comments like your very own that we can continue to improve our services to match the demands of our discerning and loyal clientele.
In the meantime, we would like to take this opportunity to thank you for your patronage and continued loyalty.
Sincerely yours,

Preeyanuch Yottame - Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 1, 2013 via mobile

Well situated in Chiang Mai; not too far from the night market, shops, restaurants, the market on sunday etc. The rooms are not really big, but they are neat, comfortable and have everything that you need for a couple of days in Chiang Mai. There is a McDonalds under the hotel and a Starbuck just across (is desired...). A recommandation if you're looking for a affordable and comfortable stay.

Stayed October 2012, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
preeyanuch, Manager at Imm Hotel Thaphae Chiang Mai, responded to this review, September 25, 2013
Dear Sir,

We thank you very much for staying at Imm Hotel Thaphae Chiangmai during your recent stay here in Chiang Mai and are pleased that you have taken the time to complete our comments. It is through valuable comments like your very own that we can continue to improve our services to match the demands of our discerning and loyal clientele.
In the meantime, we would like to take this opportunity to thank you for your patronage and continued loyalty.

Sincerely yours,

Preeyanuch Yottame - Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
3 of 5 stars Reviewed August 28, 2013

We booked a double room. Turns out imm hotel don't have doubles. Only singles and twins. So our 'double' was actually a twin pushed together. Hot water was crappy. Apart from that no complaints. Breakfast was fine, free wifi and excellent location. I didn't think it was too loud, like the other reviewers but we were on the upper floor. Plus it's cheap. So not bad.

Stayed August 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
preeyanuch, Manager at Imm Hotel Thaphae Chiang Mai, responded to this review, August 29, 2013
Dear Sir,

We thank you very much for staying at Imm Hotel Thaphae Chiangmai during your recent stay here in Chiang Mai and are pleased that you have taken the time to complete our guest questionnaire. It is through valuable comments like your very own that we can continue to improve our services to match the demands of our discerning and loyal clientele.
The mentioned suggestions have since been addressed with our executive team and we may assure you that you will experience even more refined services upon your next sojourn at Imm Hotel Thaphae Chiangmai.

Kind regards,
Preeyanuch Yottame
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed August 25, 2013

Great location. Book online on agoda.com for cheaper price. Free breakfast and wifi. Very nice comfortable rooms. Right on the main city square near shops, restaurants, Thaepe Gate, and Night Bizarre. Rent a moped for 250 baht (or less) for 24 hours and drive to the numerous wats, mountains, and waterfalls. You can rent these anywhere, even from the hotel for easier access. 200 baht (or less) for an hour massage all over the city. Eat banana chocolate or Nutella Rotee (crape), Cow Soy noodles, and have a Chang beer while you're there. The Night Bizarre is a 10 minute walk from hotel and a TukTuk to the airport is 150 baht or less. Be sure to tell the TukTuk's you want to go straight to your destination or they'll drive you out of the way and make stops at shops along the way. Some people have bad experiences with the TukTuk's but mine were all good. Street food is amazing and the Night Bizarre has an awesome good market for trying everything. Shopping is cheap - be sure to negotiate lower prices.

  • Stayed June 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
preeyanuch, Manager at Imm Hotel Thaphae Chiang Mai, responded to this review, August 27, 2013
Dear Sir,
Thank you for taking your time to share your kindness comments us. Your kindness comments, it’s valuables for us. We are appreciates your feedback and promise to keep with our services improvement to make your future stay here even more pleasant. Please kindly feel free to contact directly to us at anytime if need more further information or preferable to returning stay with us in the near future.
Sincerely yours,
Preeyanuch Yottame
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed August 25, 2013 via mobile

Located right at the tha phae gate. It's in a very convenient spot within walking distance to night bazaar and Saturday and Sunday street market. Breakfast is basic but it's included. rooms were clean and hotel staff had a bag check.
Keep in mind when booking there in no lift /elevator and free complimentary water in rooms.
There is lots of food options and bars nearby. McDonald's and spa practically in the lobby.
Great for the price and excellent location! Only downside was the Wifi in rooms it was pretty unstable.

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
preeyanuch, Manager at Imm Hotel Thaphae Chiang Mai, responded to this review, August 27, 2013
Dear Sir,
Thank you for taking your time to share your kindness comments us. Your kindness comments, it’s valuables for us. We are appreciates your feedback and promise to keep with our services improvement to make your future stay here even more pleasant. Please kindly feel free to contact directly to us at anytime if need more further information or preferable to returning stay with us in the near future.
Sincerely yours,
Preeyanuch Yottame
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Imm Hotel Thaphae Chiang Mai

Address: 17/1 Kotchasarn Road | Changkhlan, Chiang Mai 50100, Thailand
Location: Thailand > Chiang Mai Province > Chiang Mai
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
Ranked #82 of 330 Hotels in Chiang Mai
Price Range (Based on Average Rates): $
Hotel Class:3 star — Imm Hotel Thaphae Chiang Mai 3*
Number of rooms: 106
Official Description (provided by the hotel):
Accessible Accommodation for All Comfort PurposesImm Hotel Thaphae Chiang Mai, under Imm Hotel Group, provides our signature comfort accommodation in a strategic location. Guests staying at Imm Hotel Thaphae can easily access Chiang Mai’s old walled city, Thaphae Gate. From the center of trading in the old days, Thaphae Gate is the area that has become the heart of Chiang Mai’s activities and festivals. ... more   less 
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