This was our first stay in Thailand and we started the trip in Chiang Mai at the Sirilanna. Overall, we had a terrific stay and loved the hotel. The location was terrific, in a great area of the old city. The room was large, well kept, clean, and comfortable. I highly recommend this hotel, especially for the value of price:quality.
We had heard raves about the staff - they are good. That said, we were a bit disappointed in the tour we booked in the hotel - we could have gotten a much better price outside at one of many tour sales options in the city, but was willing to pay full retail to gain the guidance of the manager. Sadly, we paid top dollar and did not get a top dollar tour - riding in the back of a pickup for 1.5 hours each way was not a great experience, so I would in hindsight just book it outside and ask questions.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for your staying with us at The Sirilanna Hotel, Chiangmai and for taking the time to share your review on TripAdvisor.
I am pleased to know that you satisfied with the hotel and our services.
Please noted that the countertour is not hotel staff , this company rent the space of the hotel to service the hotel customer and Khun Sophia also she is not the manager she is a tour operator.
Otherwise we do apologize for this matter and we bring up this case to our management team to solve this problem.
I hope we may welcome you again in the next future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.