People have previously commented that the hotel has a "service mind" and helpful English speaking staff. Nothing could be further from the truth. Last month, when we checked into the hotel we were greeted by very rude front office staff who seemed more intent on insulting us for checking in late on our arrival (it was only 8pm). Secondly, when the manager of the hotel came downstairs, we found him to be just as insulting and obnoxious. Unfortunately, because we were new to the area, we had no other alternative. Upon check out, we greeted by the same quality of service at the beginning. We were charged for "room damage" which upon double checking was a slight scratch to the desk near the television (which could have honestly occurred before us) - 500.00 baht please and secondly, a broken light bulb which broken in a couple of days of our arrival - 120.00 baht please. Bottom line is, you would have to be an absolute mug to stay here, bad service, fragile room and high cost - is there any worse combination? There are far more better alternatives available in Chiang Mai.