i had book 5 nights deluxe room before i go there. when i and my husband arrive, they took us to a room which is lower grade (i believe is a superior room which is cheaper, normal TV, not LCD as stated for deluxe room, not hairdryer...and very old furniture).
I was mad and immediately call to frontdesk to complaint, and guess what he said? the man told me that is the design of that room, all rooms has different theme, and that room given to me is with "OLD FEEL"!!
I cant accept it and i ask for another room (which is really deluxe room, as what we saw in the photo posted on internet), but he said other deluxe rooms with double bed are all full, only one twin bed room left ( because i book a double bed room).
Then i said nevermind, just change it for me.
after 5minutes we were taken to another room, guess what? That is with LCD TV, modern design...and... double bed!!! ( The man try to cheat me so that i wont ask for another room!!)
after we put off all our luggage, we were tired and take a shower, relaxing watching TV..
about after 1 hour, i feel very hot, and aircond seems not working well even i try to adjust the temperature by remote, then i called to frontdesk again...they ask a staff come up and check...the aircond compresser was problem!!! cannot be fixed at that night...THEN...we have to move to another room again!!!
we have to pack again our luggage and all other beloggings to another floor again..
No mood at all for the first day arrival, so bad!!
then for the next few days i found that the staff all mostly money face!!
maybe the first day we didnt pay them "tips", then those few staffs some times just pretended not see us and let us carry those heavy things. ( i saw some other foreigners, they treat them so well, help them to carry the luggage, very good service, of course they pay them tips..)
But i was wonder, that is their jobs, they responsible to do that right?
even the last day when we check out, we have to carry those heavy luggage by ourselves.
( the hotel lifts is sharing to 2 floors, means if you stay 4th floor, when you step out from lifts, go up staircase go to 5th floor, go down staircase to 4th floor)
so we need to carry many things by walking up and down the staircase!!
SO BAD service!!!
about the rooms, space is just good enough for 2. but lighting not bright enough. and very noisy everytime the rail passby.. toilet is clean but old. room smells old even it renovated few yrs ago.
doorlock is not safe. using a normal wooddoor key. my husband even went to the wrong room( next room) and he get to open it with our room key!
( the man inside nextroom was shocked!)
Then everytime we went out for shoppings we feel worried..not secure at all!!
free wifi internet access is a lie! you have to pay 200baht for one hour!
( there are many internet cafe at surrounding area with 20baht per hour..)
the staff told me that wifi is free in our room, but you have to pay for the password...==
I will NEVER stay there again. AND i recommend NOT to stay there!!
I would prefer citin hotel, good service, new, friendly staff, secure..
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.