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“NICE LOCATION, GOOD PLACE, BAD SERVICE” 4 of 5 stars
Review of Fraser Suites Sukhumvit

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Fraser Suites Sukhumvit
4.0 of 5 Hotel   |   38 / 8 Sukhumvit Soi 11 | Khlongtoey Nuea, Wattana, Bangkok 10110, Thailand   |  
Hotel amenities
Ranked #104 of 751 hotels in Bangkok
Puebla, Mexico
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“NICE LOCATION, GOOD PLACE, BAD SERVICE”
4 of 5 stars Reviewed May 25, 2013

If you are looking for a very nice place without any disturbance this is the place to be, whoever the staff is not sufficient and the service is very poor.

The location is pretty good and you hace laundry, massage and stores near by.

Room Tip: Ask for a corner suite and also for an upgrade is free.
See more room tips
  • Stayed May 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FSSK-GMDerrick, General Manager at Fraser Suites Sukhumvit, responded to this review, June 3, 2013
Dear Ginstic,

Thank you for your kind compliments on a private place to stay in Bangkok. We always say we are right in the heart of the Bangkok action but tucked away from the main road if you would like to relax and get away from the busy city. However, as you rightly mention, anytime you are looking to get out and enjoy some restaurants, spas or just some shopping all you have to do is walk out to Soi 11 or head up to the 33rd floor and visit Above Eleven and enjoy some Peruvian Japanese with a fabulous view of the city.

I am sorry to read you felt the service was not up to par. I would appreciate if you could email us and let us know more detail in which you experienced?

We hope to see you again at Fraser Suites Sukhumvit.

Kind Regards,
Derrick Gooch
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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401 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (68)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
Northumberland
Senior Contributor
25 reviews 25 reviews
4 hotel reviews
Reviews in 14 cities Reviews in 14 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed May 19, 2013

Stayed for 8 days and what a luxury the space was. Fabulous suite with large lounge including TV . Kitchen/diner had every mod-con you could possibly need, even provided washing powder. Bedroom was very big, again with large TV, safe, massive lit wardrobes(torch and umbrella inside). Beautiful well equipped ultra modern massive bathroom.
Service could not be faulted staff so helpful - nothing was too much bother. Hotel provides Tuk Tuk shuttle to Skytrain. Food in restaurant was varied and reasonable cost. Lovely infinity pool with towel provided.
We stayed bed and breakfast - breakfast was a very comprehensive selection and catered for all cultures and tastes.
Great location handy for street food, shopping, Skytrain and motorbike taxi rank outside.

  • Stayed June 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FSSK-GMDerrick, General Manager at Fraser Suites Sukhumvit, responded to this review, June 3, 2013
Dear NaughtyBetty,

We are happy to read that you enjoyed your overall stay at Fraser Suites Sukhumvit including, suite, amenities, pool, staff and Agua our all day dining restaurant. Most everything around Soi 11 is very assessable from BTS Skytrain. However, as you mentioned we recommend using our free Tuk Tuk to the Skytrain.

We hope to see you again at Fraser Suites Sukhumvit.

Kind Regards,
Derrick Gooch
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
INDIA
Top Contributor
88 reviews 88 reviews
48 hotel reviews
Reviews in 43 cities Reviews in 43 cities
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed May 19, 2013

If you are looking for a perfect service apartment, then look no further. An exquisitely maintained apartment (Premier Rooms) with good amenities, very helpful staff and ideally located in the Sukhumwit area.

Room Tip: The Premier Rooms are the Best.
See more room tips
  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FSSK-GMDerrick, General Manager at Fraser Suites Sukhumvit, responded to this review, June 3, 2013
Dear Rajreviews,

We are happy to read that you enjoyed your stay in the Premier Room. The Premier room is a large one-bedroom suite that is a real favorite with guests. It is noted for it’s generous and open space. I am happy to read you also felt the team were very welcoming and helpful during your stay. We do our best to make your feel more refreshed when you leave then when you arrived.

We hope to see you again at Fraser Suites Sukhumvit.

Kind Regards,
Derrick Gooch
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phuket, Thailand
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed May 16, 2013 via mobile

I stayed there for a few nights on my way back from Phuket. Very nice service apartment in a very good location in Bangkok, near everything from shopping to fancy clubs and restaurent and night life also. Friendly and professional staffs.
Just great place for the value, not too expensive and very big rooms.

Stayed May 2013
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FSSK-GMDerrick, General Manager at Fraser Suites Sukhumvit, responded to this review, June 3, 2013
Dear Alainlinus,

Thank you for your recent review on Tripadvisor.com. We are happy to read you enjoyed your few nights’ stay during your recent trip back from Phuket. Staying on Soi 11 offers many types of activities not to mention restaurants and nightlife, even our own venue including the acclaimed Above Eleven roof top bar and restaurant located on the 33rd floor.

We hope to see you again at Fraser Suites Sukhumvit.

Kind Regards,
Derrick Gooch
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
Senior Contributor
28 reviews 28 reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed May 9, 2013

My sister and I arrived in Bangkok and had reservations at the Fraser Suites . Considering the cost involved, this is a lovely modern place to stay! A reall bargain! We had a suite of 2 rooms, a living room with kitchen and a bedroom with ensuite ultra modern bathroom. We thoroughly enjoyed our stay there. It was very luxurious, very clean and a great bargain. The staff were extremely polite and helpful. Imagine the comedown when we arrived in Hong Kong to a shoebox of an hotel room! But more about that later......

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FSSK-GMDerrick, General Manager at Fraser Suites Sukhumvit, responded to this review, June 2, 2013
Dear Rosie476,

Thank you for posting your review on Tripadvisor.com and sharing your positive review with the team and other guests. We are glad to hear you both enjoyed your stay including our facilities & services. Your highlight on the room sizes is definitely one of the greatest features at staying at Fraser Suites Sukhumvit. Not to mention, our team always is looking forward to making your stay as comfortable as possible in Bangkok.


We hope to see you again at Fraser Suites Sukhumvit.

Kind Regards,
Derrick Gooch
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Senior Contributor
34 reviews 34 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed May 5, 2013

I have stayed here more than 4 times on vacation with friends, its a home away from home. Great staff, good service, and very spacious and comfortable. Anytime im back in Bangkok, there would be no doubt about it I will go back there again and again and again!

  • Stayed June 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FSSK-GMDerrick, General Manager at Fraser Suites Sukhumvit, responded to this review, May 8, 2013
Dear Jameel,

We are happy you chose to stay with us at Fraser Suites Sukhumvit and thank you for posting your review on Tripadvisor. We are very happy you had an enjoyable stay with us and our facilities & services exceeded your expectations. At Frasers we do our best to serve our customers so they feel more comfortable and relaxed during their stay. Your words of thanks really help motivate our team members and help them to continue to improve.

Kind Regards,
Derrick Gooch
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Senior Contributor
22 reviews 22 reviews
22 hotel reviews
Reviews in 15 cities Reviews in 15 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed May 4, 2013

the rooms are spacious and generally clean. However, there is much room for improvement for its restaurant. breakfast service is poor. They look like they cant cope with the crowd. Housekeeping standards need to improve. The chips we dropped a few evenings ago remained unremoved for days! There is only one tuk tuk servicing the whole hotel. Clearly insufficient. But overall, still a good hotel. And yes, the disco music does not stop till about 2 am. So if you are in bangkok for serious business, it is not advisable to stay in SOi 11,

  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FSSK-GMDerrick, General Manager at Fraser Suites Sukhumvit, responded to this review, May 8, 2013
Dear ZLJ,

Thank you for your recent review in Tripadvisor.com. We are glad to hear you enjoyed your overall stay with us but found some areas that needed improvement. We have taken your feedback and shared it with the team and invite you to return the next time you are in Bangkok.

Kind Regards,
Derrick Gooch
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Fraser Suites Sukhumvit

Address: 38 / 8 Sukhumvit Soi 11 | Khlongtoey Nuea, Wattana, Bangkok 10110, Thailand
Location: Thailand > Bangkok
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#75 Business Hotel in Bangkok
#82 Romantic Hotel in Bangkok
#87 Luxury Hotel in Bangkok
#117 Family Hotel in Bangkok
Price Range (Based on Average Rates): $
Hotel Class:4 star — Fraser Suites Sukhumvit 4*
Official Description (provided by the hotel):
All of the sleek, spacious 163 rooms, wrapped in muted earth tones with vivid accents, feature charity-profiting photos for purchase. Each room provides a kitchen, WiFi Internet, and an MP3-connectable sound system. Aside from the complimentary shuttle, housekeeping, and facilities such as the pool, gym and restaurant, we also offer a matchless Lifestyle Manager service.Take advantage of neighboring restaurants, bars, and spas, by showing your keycard for exclusive discounts and free entrance. ... more   less 
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Also Known As:
Fraser Suites Sukhumvit Hotel Bangkok
Fraser Hotel Sukhumvit
Fraser Hotel Bangkok

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