I was reading the previous fed back from tourists stayed in this hotel and I have to agree that the staff is so rude , and I never ever in my life had a such experience during our traveling all over the world. Only advantage of this hotel is good location and cheap price, so I guess that is attractive to other tourists who are taking this hotel as we took on 1-2 nights and than going further on. For the deposit of 1000 baht I didnt understand why is necessary because anyway u have to pay room during the check in, for 2 nights were there nobody enter to clean the room or to change the towels, when we asked reception why is that they told us that everyone knows that if we don't put sign on door for cleaning than nobody will clean even if we are not in the room, but of course at the reception they will not explain that rul during check in. In one moment u can see 5-6 people behind reception desk but all 5 people are busy with cashier or something else and u can stay and wait 5-10 minutes nobody will pay attention to u. On day of check out , receptionist call someone to check our room before we go, and ask us to pay 50 bath because w dirty the sheet, I said that my son who is 4 y.o had nose bleeding but she didn't care she said that they have to send sheet for cleaning where I was shocked, it seems like on other cases they r not washing the sheets and than what we paid when w paid the room, when I refused to pay she said that she will call police and to go out of reception and wait in the front, the issue was that we were in hurry to airport and I didn't have time for the mess , so I was forced to chose option to pay and to finish the story but than she didn't respond 5 minutes to my question how much I have to pay, it finish as it finished that we paid and left the hotel,and we supposed to stay in the same hotel after our vacation in phuket but of course in mean while we cancelled and book khaosan palace which was more for 24 Euro higher price for two nights but the different is huge , staff was very polite and helpful and no any problem with cleaning the room... So , I am strongly recommend to everyone to not take this hotel, there is other hotel around and guests houses , and sure with staff not like this. Due to fact that I am working as well in hotel business , I am wondering if the management of this hotel is thinking that this is the way to behave with costumers ...and soon if they continue like this they will be on back list , where not to take room, for us I can say that this was the worst experience ever and w never felt so humiliated like in that moment, worst com worst , u don't have choice to speak with somebody there , and I don't want to mention knowledge of their English language , which is generally problem on Thailand .
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.