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“Your apartment in Soi 11” 4 of 5 stars
Review of Citadines Sukhumvit 11 Bangkok

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Citadines Sukhumvit 11 Bangkok
3.5 of 5 Hotel   |   22/22 Sukhumvit 11, Sukhumvit Road | Klongtoey Nue, Wattana, Bangkok 10110, Thailand   |  
Hotel amenities
Ranked #190 of 746 hotels in Bangkok
Gurgaon
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
“Your apartment in Soi 11”
4 of 5 stars Reviewed October 8, 2013

This must have been my 12th trip to Bangkok and I have stayed at many Hotels depending on the purpose of my visit . Must say the Trip Advisor rating of Excellence tipped me to chose the property for my stay last week .

The charming receptionists were as efficient as welcoming ! but the real surprise was when I saw my apartment . I was in a One BR suite which was spacious , well appointed and equipped even to the chopsticks in the drawer ! And for anyone who's not been to Bangkok earlier , Soi 11 , is probably like an international food court from one end of the Soi to another ! You will be spoilt for choice if you want to eat out . And if you want to stay in , order in . All the restaurants in the neighbourhood are happy to deliver .

It helps to have the BTS ( Nana ) close at hand . There's a tuk-tuk shuttle offered by the hotel , and if you wish to walk , its not more than five minutes away ..

Certainly , serious competion to the several Hotels I have stayed in Bangkok before

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nowaratana_y, Manager at Citadines Sukhumvit 11 Bangkok, responded to this review, October 12, 2013
Dear ajmani6,

Thank you for taking the time to share your stay experience at Citadines Sukhumvit 11 Bangkok.

We would like to take the opportunity to thank you for selecting us for the 12th time as your preferred accommodation of choice. We are truly happy to have met your expectations and endeavor to continually delight our residents whenever they stay with us.

Thank you for your valued patronage. From all of us at Citadines Sukhumvit 11 Bangkok, we look forward to welcoming you again at any one of our serviced residences.

Kind regards,

Nowaratana Y.
Residence Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
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Singapore, Singapore
Senior Reviewer
7 reviews 7 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 7, 2013

Stayed in a Studio Executive for four nights with a two-way limousine airport transfer.

Fast and hassle-free check-in and check-out process. Value for money as room was booked with the enjoyment of Ascott member rate. Professional and friendly service staff. Clean rooms, comfortable and cozy stay despite turning down the daily housekeeping throughout my stay. Acknowledged the apart'hotel's green efforts. Room amenities available was comprehensive. Great complimentary tuk tuk ride to Nana BTS, bridging the apart'hotel to the BTS even closer. Nevertheless, it was also a breeze to walk back to the apart'hotel as you stroll along Soi 11 and experience the happening nightlife. A fair 5 mins' walk.

The swimming pool was rather small but acceptable as a lap pool. Air-conditioner in the room wasn't cold enough, despite adjusting the temperature to 18 degree Celsius.

Will definitely consider staying in this property again.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nowaratana_y, Manager at Citadines Sukhumvit 11 Bangkok, responded to this review, October 9, 2013
Dear Daolong2039,

It was a great pleasure having you stay at Citadines Sukhumvit 11 Bangkok. Thank you for sharing your feedback on your stay experience with us.

We are delighted to note that most of our facilities and services met your expectation. Your positive feedback will certainly encourage our staff to go the extra mile to serve our residents better.

With regards to the air con in the room not being cold, our technician has already attended to the matter. We highly appreciate your comments which we gladly welcome in order to further improve and look into our repair and maintenance schedule to be highly effective.

We trust, you had a pleasant trip home and look forward to have another opportunity of welcoming you back to Citadines Sukhumvit 11 Bangkok soon.

Kind regards,

Nowaratana Y.
Residence Manager
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Cairo, Egypt
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed September 20, 2013

The hotel surprised me from the 1st sight, the hotel is veryyyy small, but after 10 minutes i was impressed, the staff are veryy friendly and professional, the service exceeded the extreme, the hotel is very very very clean, it is well organised, the gym is nice, the pool is very small and on the roof top but it is very nice and funny, i loved the hotel, the service the rooms are excellent but very small, the whole experience was very new, to find a very small hotel with 5 stars facilities

Room Tip: I think all the rooms are the same but i recommend the rooms in the pool floor
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nowaratana_y, Manager at Citadines Sukhumvit 11 Bangkok, responded to this review, September 22, 2013
Dear Ahmedreyad,

Thank you for choosing Citadines Sukhumvit 11 Bangkok for your recent stay and feedback.

We were delighted to learn that you had a pleasant stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such feedbacks from our residents motivates us to further improve our commitment to delivering good service.

Once again, thank you for your valued patronage. From all of us at Citadines Sukhumvit 11 Bangkok we look forward to welcoming you again at any one of our serviced residences.

Warm regards,

Nowaratana Y
Residence Manager
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Perth
Senior Contributor
24 reviews 24 reviews
15 hotel reviews
Reviews in 18 cities Reviews in 18 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed September 16, 2013 via mobile

I stayed at here for 8 nights while in BKK for work and found the executive 1 bed studio to be very convenient. The size and facilities are great. The hotel is a little worn and could do with updating though. My apartment had an odd smell initially but after a day or so I either didn't notice it or it went away. The bed was too hard for my liking.
The pool area is nice, and the gym is certainly enough to do a basic workout.
The complementary tuk tuk is fantastic. I found the reception staff to be helpful and polite.
The location is great in terms of proximity to BTS and many restaurants / bars in the street. There are quite a few night clubs however which meant I didn't sleep as well as I'd have liked.
Breakfast at mulligans next door was average and if I stayed again I would just prepare my own breakfast as the kitchenette is more than adequate.
All up at around AU$75 per night, it's great value.

  • Stayed September 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nowaratana_y, Manager at Citadines Sukhumvit 11 Bangkok, responded to this review, September 17, 2013
Dear Sam H,

Thank you for your recent patronage and the invaluable feedback on your stay experience.

Your comments with regards the hotel being worn down has been noted. We have shared your comments with our Engineering and Housekeeping team so that they can work on the necessary touch up and room maintenance plan.

As for the bed being too hard for your liking, please feel free to contact our Guest Services on your next visit and we will be more than happy to find a bed with a softer mattress and assign a quiet room to your liking.

Once again, thank you for staying with us. We look forward to welcoming you again, and giving us another opportunity to serve you better.

Kind regards,

Nowaratana Y
Residence Manager
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Dhaka City, Bangladesh
Top Contributor
53 reviews 53 reviews
25 hotel reviews
Reviews in 33 cities Reviews in 33 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed September 9, 2013

This was my 04th stay consecutively over last 3 years and am really happy to be there. The quality of service from concierge to room is really exceptionally caring and attentive. Yes, that's one of the main reason to be on top 05 list of serviced apartment in Bangkok. I must say the location is simply unbeatable and complimentary Tuk Tuk service is really handy to move around. Nice to see that, they received TripAdvisor best serviced hotel in Bangkok for 2012. As usually, there is no complaint at all and it's my home in Bangkok because of it's service simply. Thanks goes to entire team of Citadines and keep it up :) Good luck !

Room Tip: Book early to get better deal.
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  • Stayed August 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nowaratana_y, Manager at Citadines Sukhumvit 11 Bangkok, responded to this review, September 12, 2013
Dear Shohagepyllion,

Thank you for your time to write and share your feedback following your recent stay at Citadines Sukhumvit 11 Bangkok.

We are delighted to learn that you had an enjoyable 4th stay with us and your favorable impression of our serviced residence's caring & attentive staff to the tuk tuk service has met your expectations. Your kind compliments on TripAdvisor will definitely be shared with the entire Citadines team.

We look forward to welcoming you once again and to personally greet you on your next visit to Bangkok.


Warm regards,

Nowaratana Y
Residence Manager
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Ottawa, Canada
Senior Reviewer
9 reviews 9 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 6, 2013

This air conditioned Apartment Hotel has the advantage of a kitchenette consisting of a stove, sink, dishes. This makes a long term holiday more affordable since we can prepare our own meals in the room. A big screen T.V. with satelite is included, and so is Wi Fi. There is a grocery market within a 3 minute walk from this Citadines Sukhumvit 11 in Thailand. There is also a nice dining/bar on the main level. The roof top pool is a shallow narrow lap pool, lacks enough lounge chairs, would prefer a deeper diving pool. There is a small exercise room next to the pool which is sufficient. Laundry room facility for a fee is on the top floor also and is handy. Our room smelled musty, but it was clean. Daily housekeeping is included. Friendly staff, but most of the locals have a difficult time understanding English, your various restaurant orders come with the wrong order 95% of the time. The night life is awesome, lots of vendors for gifts, also lots of food vendors and many mobile bars line the streets. The Sky Train is a 8 minute walk and is very affordable and super fast. If you want an exciting way to get around, hop on a cool and fun Tuk Tuk type taxi ride which is like a very fast motorcycle/golf cart ride. Most are lit up with multi couloured LED lights, beautiful at night to see them whipping around the streets. It's a riot. Many Temples to visit, Ancient City is memorable, don't forget your camera and have lots of memory in your stick. The floating market is totally eye opening, this should be on your list of "must do", you will love it, bring enough money to shop and be prepared to bargain. It is expected and fun. Regular taxi cabs are very affordable, you can't go wrong, but be cautious to only use reputable ones recomended by your hotel office. There are shady ones out there, so travel carefully. Prior to your travels, you will need to change your PIN number on your debit/credit cards to only 4 digits, Thailand does not recognize larger digits numbers. Do your homework before travel on the value of your dollar in Thai money which is "Batts" in their currency. You will get the hang of it. I recommend the Sukhumvit Citadines 11 for safety and cleanliness. A bit pricey but better than being in a bad neighbourhood. P.S. Stay on the busy streets, do not walk along side streets, they can be spooky, dangerous and unsafe. I would suggest not being alone in desolate areas and stay in groups if possible. Don't want to scare you, but there is lots of poverty there and being mugged / pickpocked is a problem. Keep your cash in a money belt. This beautiful trip is something worth experiencing to learn their culture awareness, to learn and enjoy all it has to offer. Enjoy. (We were a large group of about 40 since we travelled there from Canada to attend my nephews wedding. So glad I experienced this. We also spent 4 days at Koh Samed Island resort. That was beautiful and peaceful and so much fun since we were there for the New Years Beach Party. Those 3 1/2 weeks in Thailand will leave a lasting fond memory in my mind forever.

Room Tip: The rooms without a nice view are quieter, and the rooms with a nice view are noiser. If you are a n...
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  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nowaratana_y, Manager at Citadines Sukhumvit 11 Bangkok, responded to this review, September 9, 2013
Dear Helene L,

Thank you so much for your valued time to share with us and fellow travellers to know more about Citadines Sukhumvit 11 Bangkok in great detail during your recent visit.

We have noted for our improvement on the staff's English language. Please be assured that we will coordinate the plans for these enhancements with the respective team members. We seek your patience and understanding as the recommendations may require time to be implemented.

Once again, thank you for staying with us. We look forward to welcoming you again, giving us another opportunity to serve you better.

Warm regards,

Nowaratana Y
Residence Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Subang Jaya, Malaysia
1 review
4 of 5 stars Reviewed September 3, 2013

Was there for a 4days 3nights stay with girlfriends. Its a good location for party & shop. 5mins walking distance to BTS. But the hotel need to improve on the training to the reception desk staff for hospitality.

  • Stayed July 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nowaratana_y, Manager at Citadines Sukhumvit 11 Bangkok, responded to this review, September 9, 2013
Dear JessieZee,

Thank you for taking the time to provide us with your invaluable feedback on Trip Advisor.

We are truly sorry to hear about your unpleasant experience with regards to the reception desk hospitality during your stay. We would like to assure you that we will personally address this issue with the staff concerned and will ensure that he/she receives the necessary guidance to perform a much better role moving forward to avoid a recurrence of this incident.

Unfortunately, there is no way of recreating the past or reversing the unpleasant incident you experienced. However, we can assure you that we value your feedback and your feedback has been utilized to improve our service and communication.

Once again, thank you for staying with us. We look forward to welcoming you again and giving us another opportunity to serve you better.

Kind regards,

Nowaratana Y
Residence Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Citadines Sukhumvit 11 Bangkok

Also Known As:
Citadines Sukhumvit 11 Bangkok Hotel Bangkok
Citadines Sukhumvit 11 Bangkok Hotel
Citadines Hotel Bangkok
Address: 22/22 Sukhumvit 11, Sukhumvit Road | Klongtoey Nue, Wattana, Bangkok 10110, Thailand
Location: Thailand > Bangkok
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Suites Swimming Pool
Hotel Style:
#163 Business Hotel in Bangkok
#186 Family Hotel in Bangkok
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Citadines Sukhumvit 11 Bangkok 3.5*
Official Description (provided by the hotel):
Citadines Sukhumvit11 Bangkok is located ideally along Sukhumvit Road, the residence is surrounded by businesses as well as the trendy shops, restaurants and pubs. With the sky train Nana station, you can explore the rest of the city easily. Vibrant 127 fully furnished apartments, comprising of a fully equipped kitchen and a home entertainment system with a sleek cable TV that slides from the living area to the bedroom. ... more   less 
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