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“Excellent new hotel on Soi 11” 5 of 5 stars
Review of Grand Swiss Hotel

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Grand Swiss Hotel
4.0 of 5 Hotel   |   155/23-24 Sukhumvit Soi 11, Bangkok 10110, Thailand (Formerly Swiss Park Hotel Bangkok) (Wattana)   |  
Hotel amenities
Ranked #119 of 771 Hotels in Bangkok
Contributor
15 reviews 15 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
19 helpful votes 19 helpful votes
“Excellent new hotel on Soi 11”
5 of 5 stars Reviewed August 20, 2014

Very new and plush rooms at a great price.

Very helpful staff who allowed us to leave our luggage for almost 2 weeks as we went on another trip. Couldn't be more helpful. Particularly Emmy on the front desk.

We also got late checkout at a reasonable rate.

Very good location next to Nana BTS and footsteps away from Soi 11, which was a far better experience for me than Kohsan ever has been. Definitely stay here if you're a newbie to Bangkok or want to be in the thick of the nightlife.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Noppamassiri R, Manager at Grand Swiss Hotel, responded to this review, August 22, 2014
Dear Kreynolds84,

Thank you for taking the time to give us the feedback regarding your stay with us at Grand Swiss Hotel.
We are delighted to know that you found our hotel offered the great price for the newest hotel opened in the prime location of soi 11. Your review brought smiles to the faces of our Emmy who work on the front desk when I shared it to her. We are truly happy that we were able to make your stay a memorable one.

Thank you once again and look forward to your return visit. Please feel free to contact me if I can be your assistance at hm@grandswissbangkok.com.

With warmest regards,

Noppamassiri Ruanpech Ms.
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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226 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
Date | Rating
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  • Dutch first
  • English first
  • French first
  • German first
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English first
Malaysia
2 reviews
5 of 5 stars Reviewed August 19, 2014

This is certainly an amazing property to stay at. Recently furbished and opened in late May, the rooms are clean and spacious. Very important, cleanliness was ranked high on my list and also the air conditioning was fabulous!
Nothing more can be said about the location but just fantastic! It is at a prime location and a 5 minute walk to Nana BTS. On the street outside, there are amazing eateries, bars and local sights.
Amongst the many Massage places, there are 2 VERY reasonably priced ones, namely Rain Tree and Hot Stone Spa. At THB350 - THB 450 per hour, the massages (foot) are very good.
So, please check this one out!

Room Tip: All rooms are fine!
See more room tips
  • Stayed August 2014, traveled with friends
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Noppamassiri R, Manager at Grand Swiss Hotel, responded to this review, August 20, 2014
Dear ojimmy,

Thank you for taking the time to give us the feedback regarding your stay with us at Grand Swiss Hotel. I am glad that you enjoyed our facilities and services.

We are very happy to know that we could meet your high rank of the cleanliness. Cleanliness is our highest priority to provide to guests. I have shared your compliment to the housekeeping team and they send their appreciation on your recognition on their hard works.

My staff and I are truly happy to have created you wonderful experience here at Grand Swiss Hotel. We will look forward to your return visit in the near future.

With warmest regards,

Noppamassiri Ruanpech Ms.
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed August 17, 2014

This is a newly renovated hotel since May 2014 so all the facilities in our Grand Premier Room are still new. The pool is small and gym is very basic.

It's our first time as we purchased a Groupon voucher for our stay. First impression is good. Their check-in and check-out process is fast and smooth. Breakfast limited spread but sufficient and satisfied. The attitude of the staff is excellent. We saw and spoke to their management during the busy breakfast hour as they were serving the guests along with their junior staffs. Besides, their management displayed positive attitude when we shared our comments regarding our in-room experience.

The hotel is walking distance to a BTS (NANA Station) and shopping mall "Terminal 21". Accessiblity is good as it's also quite easy to hail a taxi (maybe our group is lucky).

The only setback:
1) The housekeeping team in the hotel did not do a good job with our room as we were triple sharing (3pax); they did not set up and replenish basic amenities enough for 3pax and we had to repeatedly request for things.

  • Stayed August 2014, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Noppamassiri R, Manager at Grand Swiss Hotel, responded to this review, August 20, 2014
Dear HouseofAng,

Thank you for taking the time to give us the feedback regarding your stay with us. I am glad you found our location was convenience and provided with all new facilities.

Thank you for your beautiful comment regarding the excellent attitude of our staff and the management team. Your review certainly brought big smiles to all of us and it is really lift our spirits as our tirelessly provide service all day long to our guests.

I apologize that the housekeeping did not replenish the amenity for 3 persons. I have shared your comment to the team member to improve to meet the guest’s expectation.

Thank you once again for your constructive feedback as it help us response better to your needs. I and my team will look forward to welcoming you in the future.

With warmest regards,

Noppamassiri Ruanpech Ms.
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 15, 2014

i booked here as i knew it's just re-opened in May 2014. The location is very convenient indeed, near Nana and easy access to most places. Yet, when we checked in at 2 sth in the afternoon on the day, we were told that the room was not ready and asked to wait an hour. We checked in at night instead, the room is new and clean; but to be frank, the sound insulation is very bad, there's a door between our room and another room, we can hear the talk and laughter next door and we request a non-smoking room, but we could smell smoke from next door.
The breakfast is with wide choices and the manager is very nice.

  • Stayed August 2014, traveled as a couple
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Noppamassiri R, Manager at Grand Swiss Hotel, responded to this review, August 17, 2014
Dear Jenny L,

Thank you for taking the time to give us the feedback regarding your stay at Grand Swiss Hotel. Your feedback is meaningful to us because it helps us continuously improve our product and service delivery.

I am glad you found our location is very convenient same as many reviewers and you enjoyed with our new cleaned room with wide choices of breakfast. I apologize for not meeting your expectations regarding the room was not ready on your checking in process. Due to the hotel location was easy to go anywhere, especially to the shopping centers so most guest preferred to keep their room late which we understood and try to flexible on that. In fact, there were many guests checked in early and got their rooms as well. We will be more than happy if we could get the arrival time of guests in advance, then we could do the best to accommodate our guest.

We have taken note for the sound insulation. However, there was the previous reviewer compliment on our good quality of sound insolation so we are on the process to clarify and make sure the right cause of issue. Please assure that we do the best to meet our guest’s satisfaction soonest.

With warmest regards,

Noppamassiri Ruanpech Ms.
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 11, 2014

Hotel is ideally located very near the BTS Station (Nana), in fact it is just a 2-minutes walk away...what else could anyone ask for in terms of locality. The room that I stayed in (grand premier) was really spacious and offers a nice view of the city. Room feels really comfortable with a king-sized bed and extra pillows was a bonus as well. House keeping was also tip top. The breakfast area has a comfortable environment and the spread is quite sufficient. Probably the only thing about the pool is the size, kind of small but good enough if you just want to laze around for a nice tan and perhaps a quick dip in the pool. Overall it was really an enjoyable stay and I would highly recommend for anyone to give this hotel a try; for the location, comfort and value for money. I personally would come back to Grand Swiss Sukhumvit the next time when I come to Bangkok, two thumbs up!!!

cheers,
Anthony Lam
Singapore

  • Stayed August 2014, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Noppamassiri R, Manager at Grand Swiss Hotel, responded to this review, August 17, 2014
Dear Anthony_Lam1973,

Thank you for your wonderful review of our hotel and it’s location. I am glad to know that you enjoyed our room, facilities, services and the location of Grand Swiss Hotel.

It is really with my great pleasure to know that we have met your expectation and we valued for your money. I have shared your compliment review to my team, especially with House Keeping. They all send their appreciation to you for recognition of their hard work. Indeed, we all share one goal, to create an enjoyable experience for every guest.

Thank you once again for you’re highly recommendation Grand Swiss Hotel for anyone to try. Your state to be back at Grand Swiss is meaningful to us and you are most welcomed. Please do not hesitate to contact me at hm@grandswissbangkok.com if I can be part of your assistance.

With warmest regards,

Noppamassiri Ruanpech Ms.
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Senior Contributor
46 reviews 46 reviews
21 hotel reviews
Reviews in 26 cities Reviews in 26 cities
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed August 11, 2014 via mobile

Location was easy to find as website directions were clear. Stone's throw from Nana BTS. Forget about taking taxis on weekends and during peak hours. Although the taxi option may end up cheaper for a family of 4 than 4 BTS tickets added up, it was more time consuming trying to find a taxi driver who was willing to take us back to our sukhumvit soi 11 destination. 

Can't complain about rooms as I was upgraded to a suite on the top floor, where the night view was splendid. The noise from Zanzibar just across the road was audible though not a major issue since I fell into deep slumber easily after hours of pounding the malls. 

Villa Market nearby has a good selection of local and international groceries, great for stocking up in air-conditioned comfort (actually it was freezing!). Huge array of street food, money changers, and 24-hr massage services in the vicinity.

Although listed as 5 minutes away, Terminal 21 was not that nearby, especially when you have to battle heavy human traffic along the congested night streets, with bags of shopping. 

Internet worked well. Breakfast was adequate with the usual western fare, and eggs made to order. The local noodles were tasty. Coffee was actually quite decent. 

My recommendation is to include instructions on room to room dialling, and introduce eco-friendly practices e.g. option to use your towel for more than one day, recyclable shower gel bottles. 

  • Stayed August 2014
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Noppamassiri R, Manager at Grand Swiss Hotel, responded to this review, August 17, 2014
Dear BigMamaAK,

Thank you for sharing your experience at Grand Swiss Hotel. I am delighted to hear you found our location was easy to find as clearly stated on website. Since the hotel is just only a few step walk to BTS Nana so most of our guests would take BTS to save the time and cost.

Thank you for your compliments on our internet and the breakfast items. Regarding to your recommendation on telephone instruction, we have noted and on process to put it in all rooms.

My team and I hope you had a pleasant journey home and wish to welcome you in the future.

With warmest regards,

Noppamassiri Ruanpech Ms.
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kortenberg, Belgium
Top Contributor
67 reviews 67 reviews
27 hotel reviews
Reviews in 39 cities Reviews in 39 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed August 10, 2014

I spend 4 nights with a friend while visiting Bangkok in this brand new hotel. We were very pleased in general. Comfortable room, rich breakfast choice nice little pool very good location, Sukhumvit Soi 11 is a street full of restaurants, bars, clubs and close to all major shopping malls. Very helpful and friendly personnel. I would certainly go back.

  • Stayed August 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Noppamassiri R, Manager at Grand Swiss Hotel, responded to this review, August 11, 2014
Dear LaurentBelgium,

Thank you for your positive review on Trip Advisor.

I am delighted to hear that you found our room was comfortable and its in the best location with the helpful and friendliness staff serviced.

Thank you for your complimentary on our breakfast which stated its provided with a nice rich choice. I have shared your review to the chef and her team as they work very hard to exceed our guest’s expectation so the team deserves your compliment.

It is with my appreciation and most welcome to be known that Grand Swiss Hotel will be certainly your hotel destination in Bangkok. Please feel free to contact me at hm@grandswissbangkok.com.

With warmest regards,

Noppamassiri Ruanpech Ms.
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Swiss Hotel

Address: 155/23-24 Sukhumvit Soi 11, Bangkok 10110, Thailand (Formerly Swiss Park Hotel Bangkok)
Location: Thailand > Bangkok > Wattana
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Airport Transportation
Hotel Style:
#68 Business Hotel in Bangkok
#79 Romantic Hotel in Bangkok
#97 Luxury Hotel in Bangkok
Price Range (Based on Average Rates): $
Hotel Class:4 star — Grand Swiss Hotel 4*
Number of rooms: 144
Official Description (provided by the hotel):
Our Grand Swiss Hotel is located just at the beginning of Sukhumvit Soi 11, home to one of Bangkok's most popular and vibrant entertainment scenes and near the Terminal 21 shopping center. Just mere steps away from the Nana BTS Station, our hotel offers comfortable accommodation as well as unparalleled convenience to getting around the city, making Grand Swiss perfect for both business and leisure travelers. With 144 luxuriously designed guestrooms and suites with floor-to-ceiling windows, our Grand Swiss Hotel offers elegant furnishings and fixtures to ensure that your stay is as enjoyable as possible. Guests staying in Executive Rooms also have complimentary access to the 180° Lounge where you can enjoy relaxing in the sky lounge atmosphere with the business station for e- mail checking, a meeting room for professional but intimate discussions, and complimentary drinks and snacks throughout the daytime in a cushy setting. ... more   less 
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Also Known As:
Swiss Park Bangkok
Bangkok Swiss Park Hotel
Swiss Park Hotel Bangkok

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